Sling TV

After being a paying customer for almost two years, I have come to the end of the road with SlingTV.
The website "review" function often triggers error messages, which is frustrating. After several attempts to make changes (reductions) I finally got a customer support person who informed me that even though my payment was not yet processed, nothing could be done to resolve my being overcharged by forty-five dollars. Being retired this presents an unacceptable situation and it was made clear to me that I would have to take it and no reduction, change or refund was possible.
I don't appreciate the fake concern expressed by the SlingTV rep and worse their don't give a crap attitude.
Be leary of SlingTV before you decide.

I'm over it! Y'all don't hold your end! Every week yall mess up my recordings. Where I literally have to wait 24 hours for it to come available on demand! No, customer service, nothing! A waste of money!

All I want is CNN, Fox News, ESPN, and ESPN2. It's $45 to get all those channels as it requires the blue and orange bundle. If they change this it's a 5/5 review from me. The service is great, but so long as it lacks flexibility I may as well just go with standard cable. I hope sling corrects this and I can become a life long, loyal customer.

Thanks for considering my complaint and please do not respond with "we have contract restrictions." I know this and don't want to be condescended to. I hope you can solve these contract problems and make your product worth while.

Kudos to what you have accomplished so far. Keep sticking it to these criminal cable company's. Cheers.

Best,

Daniel

Sling.com has been charging me $24.99 since November 2016 (through and including February 2018). I NEVER signed up for the service. In fact, I had no idea about this service, I'd never heard about them until I noticed an unauthorized charge for $24.99 on my February 2018 bank statement. We are talking about $399.84 over a 16 month span. They claim someone in my household signed up. Really? I have cable, Netflix, AppleTV, and Amazon Prime, so why on earth would I need Sling.com? The fact that they have horrible reviews speaks volumes. Their tactics should be deemed unlawful!

Had Sling for 2+ years and first the price went from $35/month to $48/month with ZERO warning. Then some idiot decided to "upgrade" the UI and it's absolutely horrible and extremely annoying. I can accept that change is necessary but when the change is worse than what was working just fine before... no. I'm mostly pissed that they raised my bill without one single email, letter or phone call. That's just effed up. Oh, and my DVR went from 100 hours to 10 (yes, 10) hours. Again with no warning.

We mostly watch sports on TV. When I chose sling, I basically "went" by the reviews and comments. I had read that getting both Blue and Orange would give us good, main-stream sports coverage. I was wrong. We live 90 miles from Seattle. We got no Seattle sports and no Seattle TV stations. We got only a few NFL games a week (only rarely the Seahawks) and no U of Wa games, etc. Often we'd go on to check out some major game or sporting event, and we often didn't get it. Really bad. I think this probably varies somewhat by market, but don't sign on (like for 3 months to get the free AirTV player and antenna adapter, until you look very closely at what's offered.

In a word: unreliable. Once I found out YouTube TV cost less, I was out. The last straw was being asked for an extra 7.99 per month f or Paramount channel. Wth? I paid extra for a sports package that often did not deliver. I'd be watching a game and the screen would go dark. Not an isolated issue. Service reps would either not answer the phone or hang up right after they answered the phone OR they would be as rude and unhelpful as possible. Thank you Josue! For being the biggest jerk I have ever spoken to on the phone. I will not miss this "service".

I fell on hard times and had to pause my service. With even better luck, I got sick and was bedridden for a week, during this time the subscription processed prior to me realizing. Without using the service, I contacted customer support shortly after to request a refund and they out right told me no, they can't. I can't believe they wouldn't have some type of understand during a customer's hardship. I've never experienced lack of empathy or care for their customers with situations like this. They are cancelled and I 100% will never use them again nor will I be recommending them to another soul.

The service operates about 30% of the time over a 2 month period. I spent 2.5 hours with customer service and it wasn't fixed. It ended with them sending a report to the developers. They offered no credit. My account is set up to cancel on 4 days, which they acknowledged. So they know it hasn't worked and won't work and still don't offer a refund. They're a horrible company with spotty service who will rip you off.

I accidentally double ordered Sling using different emails when it wasn't working, and thought it had expired. When I realized this, I called customer service to explain my error, correct the problem, and ask for a refund for my mistake. It took me several calls, a long time waiting, and eventually a supervisor who refused to give me credit, because "we had used it". I explained that I thought we were renewing the same account to the same house. He still refused. Courtesy is not in their lexicon, so they have one less customer now. I closed the account.

Love what Sling TV advertises itself as, but in reality, every 30 minutes or so you get disconnected, have to sign back in and if the program or sports event you were watching was in the last few minutes of play; Sling will not allow you to reconnect. Crazy stupid customer service access and they seem as though they are operating with infrastructure 1/20 the capacity of their audience. I was a very big advocate of Sling when they started out and now that they are 'live' and pay per month with streaming; the service has tanked.

I subscribed to Sling Tv for a long time. I recently decided to restart my account. Everything I saw indicated that Fox & ABC were available in my area. After signing up I could not find Fox or ABC. I have gone through the channel line up several times and they are just not there.if those channels were there, I would have been happy I returned to Sling. I feel really cheated. Obviously I canceled my account and will never even consider using Sling again. I am happier with my current, yet more expensive service.

I tolerated the frequent price increases because, in addition to the good programming, I could stop a show anytime, go to another show, and come back to the first one without missing a beat. The format changed and the continue watching space is about a 3. Also, searching for on demand programming is cumbersome. The update isn't working for us,,,,, will probably drop service.

Right now I am trying to watch MSNBC. When I click on the icon I get the PGA tournament. No idea why and no way to reach Sling. Their customer service is the worst. The app often has glitches and I don't see any course correction on their part. I am now searching for another streaming app. This might force me back to Spectrum, god forbid.

Service frequently buffers or cuts out. App is slow to load. Often freezes trying to pull up the guide. And we had an unauthorized purchase of a PPV fight made on our account somehow, and despite the fact that we contacted them twice prior to the event, they refused to offer a refund. So if you want a fairly cheap service, you'll get what you pay for, and every now and then you'll pay for stuff you never bought.