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Sling TVReviews 531

1.4

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Sling TV Reviews Summary

The company faces significant challenges regarding its reputation and customer service approach, as reflected in numerous customer reviews. Many users express frustration with unexpected charges, difficulties in canceling subscriptions, and inadequate support from customer service, which is often described as unhelpful and frustratingly inaccessible. Additionally, customers frequently report dissatisfaction with the service quality, including poor streaming performance and limited channel availability. While there are occasional mentions of positive experiences, the overwhelming sentiment indicates a lack of trust and reliability, prompting many customers to recommend alternative services.

This summary is generated by AI, based on text from customer reviews

service
192
value
192
shipping
55
returns
107
quality
172

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Florida
1 review
0 helpful votes
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Very poor treatment
August 31, 2023

Tried to sign up/cancel after learning no ABC but was charged anyway. Told I didn't ask fast enough!

Date of experience: August 31, 2023
Washington
2 reviews
4 helpful votes
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Sling TV advertises heavily for being able to watch local channels. That is completely false. You basically have to live in New York, LA, or Chicago for that to be even possibly true. Their work-around is to use AirTV which requires an OTA antenna. The whole point of streaming local channels is to not have to use an antenna. Completely disappointed in the bait and switch. I did get the first month half off, but I still feel like it was a complete waste of money.

Date of experience: August 27, 2023
Maryland
1 review
3 helpful votes
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Technical issues
August 18, 2023

This streaming service deserves zero stars channels that we paid extra for either doesn't work or has horrible glitches we cant enjoy our favorite shows without freezing. I requested a partial refund and denied and It hasn't been two weeks.

Date of experience: August 18, 2023
Pennsylvania
1 review
0 helpful votes
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Complete SCAM
August 17, 2023

False advertised saying that you can stream all live NFL games, however, they are blocked in all local areas. You cannot watch your OWN TEAM'S games because of "blackout restrictions in your area" determined by the viewing channel blocking all streaming. Sling TV refused to refund my money for the 3 days I had the service because I watched 1 channel on it (to test out how the service is) before the football game came on. You also cannot escalate any situation to management because they have "scolded their employees" to not escalate anything. Complete SCAM - DO NOT GET.

Date of experience: August 17, 2023
Utah
1 review
0 helpful votes
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I have been with sling for a while now an this month on the 11th I paid my bill over the phone and the representative told me it was 31.99 with tax for the blue package. They were charging for all these channels I don't watch Show time, Starz, MGM and I had Travel Channel, TNT, History so basically the blue package now this company is taking money from customers and giving them channels they didn't ask for the representative told me how much to pay then gave me the wrong package.
I wanted the blue now they wont take the money put it towards the blue package so you can watch the right channels they said they would contact me and 5 days later nothing, So I want to let you customers know there's no supervision, no managers around, and now Ive been waiting for billing to fix the problem I've been waiting since the 10th of August it don't take 5 days to fix something they screwed up on, so there lying to every one and want you to pay another 40.00 for some thing I should have any way ripoff scammers, lot of complaints customers need honesty and Stability times are tuff enough when it comes to cable, Please check your reviews.T.A

Date of experience: August 15, 2023
North Carolina
1 review
0 helpful votes
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SlingTV customer service is rude and have terrible customer service skills. I was paying for my plan online, they upgraded my plan without asking me first thing but I went to pay it anyways because it only went up by $15.00 but I was going to call them to ask them why did they upgrade my plan without asking me and I was going to ask them to remove it so I could go back to my original plan. So, I submitted the payment and do you not know they charged me three hundred dollars! I called their customer service number and told them what happened. The girl said that they could not give me my money back due to it being a promotional offer. I asked what promotional offer because I went to pay my bill section and I viewed my bill before I put my card information in and it said $70.00 not $300.00. I also told the little girl that they cannot upgrade customers plans without asking them because I never made that change and nor can you charge my card for something that I did not approve of. So, she kept saying she could not refunded me back my money so I asked to speak with her supervisor and she said no she cannot let me speak with her supervisor because she's going to tell me the same thing and then hung up in my face. Without asking, they renewed my plan until the end of January2024. They used my card falsely. They did not get my consent to charge my card $300.00. I will be seeking an attorney and I will be reporting them to the BBB. Sling is bad business. Stay away from them. Sling is only about money. They do not care about their customers. And the only reason why they get a one star rating from me is because I cannot submit this review without giving them a star. Sling is trash and they deserve NO stars. Zero!

Date of experience: August 15, 2023
California
1 review
11 helpful votes
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Terrible service. Your sling service stops working, and they do absolutely nothing to help solve the issue.
Strongly recommend AGAINST sling TV unless you want to be driven nuts by their completely inept and rude customer service.

When there is a problem - They give you no tracking number for the issue, and NEVER contact you back. Worthless waste of time. AVOID! I've had Silng TV for 5 years now, and I'm leaving Sling. Not worth the hassle.

Date of experience: August 10, 2023
Ohio
1 review
1 helpful vote
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After 2 and one half day of poor service I cancelled sling and they refused to refund me. I was charged $40 dollars. Do not use Sling!

Date of experience: August 7, 2023
Texas
1 review
0 helpful votes
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Bought a gift card I can't use it but they want me to pay an extra $90 untilt theyI get it figured out not gonna happen at the lady was reading a Teleprompter or something like a robot the whole time I just hung up on her finally talked to someone with some sense I'll just go to a different service tired of this ahi& every other month dealing with something that was not my fault that they want me to pay for my service twice cause my payment went past my due date no it didn't your gift card system is messed up AGAIN

Date of experience: August 2, 2023
Oklahoma
1 review
3 helpful votes
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SNEAKY
July 31, 2023

We saved and purchased a sling orange plus blue in order to watch the FIFA women's World Cup. Being that we live in the USA, the USA games are important to us. As well as the finals. Upon purchasing, we were told that we would get every World Cup game. Pay attention to the * because that tiny dot is how you were supposed to know that some areas don't carry fox on sling. Sucks for my family. This was something we wanted to do together and now we have wasted money we dont have and cannot even enjoy the games. Unfair and sneaky.

Date of experience: July 31, 2023
Kansas
1 review
0 helpful votes
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After chatting with a representative for over 30 minutes, they finally told me that unless you live in Nevada or California, they will refuse to delete your account, and will essentially hold on to all of your data forever.

Date of experience: July 30, 2023
Florida
1 review
3 helpful votes
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Commercials
July 30, 2023

The commercials are absolutely ridiculous! 5-7 minutes a piece at times, when I can watch FreeVee for FREE with little to no commercials and just as many shows.

Date of experience: July 30, 2023
California
1 review
4 helpful votes
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Rip off, scammer
July 27, 2023

A big rip-off. Do not ever sign for them. I have a long story. They are a big scammer. Took money without using their services. Trust me big rip off. Stay away please

Date of experience: July 27, 2023
Ohio
1 review
0 helpful votes
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Just be careful. I canceled my free trial 2 days before it ended. They charged my account the very next day. I tried to get my money back but they have a no return policy. Even though they broke their end of the deal. Very poor customer service ice. Talked to 3 agents. All 3 were complete lost. But they are still sticking to the no refund policy. Now I see why they have only a 1 star. Save your money. The guide is just awful. I absolutely hated it. That's why I canceled early. This is definitely another "scam you out of your hard earned money" company. This company needs to be stopped!

Date of experience: July 26, 2023
Nebraska
1 review
2 helpful votes
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In my prior experience with Sling, it wasn't too bad. However, my recent encounter with them suggests that they have become excessively profit-driven, bombarding viewers with an overwhelming number of commercials.

During my attempt to watch just two episodes of Gold Rush, I was subjected to an astonishing 40+ COMMERCIALS. This relentless advertising onslaught almost dissuades me from watching TV altogether... It's frustrating, to say the least.

Date of experience: July 25, 2023
Georgia
1 review
0 helpful votes
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I realize that since I am streaming free my experience may not be as good as a paying customer...but I am still a customer. And still considering whether it is worth the monthly payment or not. I do appreciate the no ads...but the sometimes 2-3 minutes of extremely annoying music between episodes seems entirely unnecessary.

Date of experience: July 17, 2023
New York
2 reviews
0 helpful votes
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I only subscribed to Sling.com for Wimbledon 2023, but after YEARS of dissatisfaction with ESPN, I have to say that Sling.com's coverage of Wimbledon 2023 was OUTSTANDING. I saw the BEST matches up close and personal compared to the diciest matches on ESPN on court 300. The only thing that surpasses Sling's coverage was HBO's coverage of Wimbledon years ago. That, too, was outstanding. I will subscribe to it every year going forward for Wimbledon. Thank you, Sling.com, for Wimbledon. Tennis is one of the few secret pleasures and you allowed me to watch the very best of it. Thank you kindly.

Date of experience: July 14, 2023
Indiana
1 review
0 helpful votes
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Worst service ever
July 6, 2023

Never works when you really want it. Technical issues all the time. Nol price and even free is not worth the hassle.

Date of experience: July 6, 2023
Colorado
2 reviews
2 helpful votes
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Might be an acceptable service if only they could:
# Make transport controls work properly (FF,Rew,Play/Pause)**
# Not "forget" the recordings you scheduled (and then Not duplicate them!)
# Remember to display your "Favorites" Guide list (instead of 'All' or 'A-Z')
# Make Navigating (Search, Guide, DVR, etc) more rational & user-friendly
# Offer more "Cloud" storage for a reasonable $ amount

** modify preview window, so Playback (from FF or REW) resumes where you want it to - instead of leading, lagging or (frequently) jumping back 1 or 2 to 5 or 10 minutes earlier in program.

Date of experience: June 29, 2023
New Jersey
1 review
1 helpful vote
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Sooo many issues
June 28, 2023

Tons of problem with my DVR and now they erasef my current and future DVR. Then I found charges on my credit card from them for channels that I never signed up for. No one helps. Ever.

Date of experience: June 28, 2023