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Sling TV

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Overview

Sling TV has a rating of 1.2 stars from 530 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Sling TV most frequently mention customer service, credit card, and free trial problems. Sling TV ranks 383rd among TV Shows sites.

  • Service
    188
  • Value
    188
  • Shipping
    53
  • Returns
    103
  • Quality
    169
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
52
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How would you rate Sling TV?
Top Positive Review

“Good substitute for cable”

SandDab D.
3/5/16

In literally 2 minutes, had a $19.99 replacement for my $120/mo cable. I don't like TV anymore, but Sling satisfies my wife's habit while she continues to quit too. Looked into 'long-range' digital antennas, but they're better suited for flatland folks.

Top Critical Review

“Local channels”

Jeff M.
9/2/24

I spent a lot of time on their site. I signed up to get locals as I am rural and antenna doesn't work well. After enrolling in service I find that I am required to buy an antenna to get local service. I had to go through a bunch of red tape to talk to a representative who informed me that I would have to get an airtv antenna for the local service. When I said I just signed up less than an hour ago and would like to cancel as I was basing my decision on local channels. I was told I would have to pay for the whole month regardless. I will be informing everyone of this so that others are not ripped off by a disreputable company.

Reviews (530)

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Reviews that mention popular keywords

customer service (148) credit card (46) sports package (11)
Thumbnail of user deniseoflaherty570
New York
1 review
0 helpful votes
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October 21st, 2023

I paid my bill and the next day had no service I called 6 times and was told that they are allowed to take your money and not provide you service or a refund and they don't give you credit when the service loss was on their end what is that and there customer service representative suck they are nasty none of them speak English and they don't know what they are doing don't get sling actually everyone should get together and start a class action lawsuit against them and shut them down

Products used:
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Value
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Thumbnail of user chunp2
Colorado
1 review
0 helpful votes
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April 23rd, 2021

The interface is choppy at best and doesn't go more then 5 min with out the screen blacking out. I tried 3 times to cancel and they didn't. I finally had to call and the $#*!er josh just sat there like a moron and said he couldn't refund my money. I had to call my credit card company to dispute the charges. I wasted $90 for this piss poor service. Bunch of crooks.

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Thumbnail of user jenniferm372
Texas
2 reviews
10 helpful votes
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December 11th, 2018

Sling TV is NOT worth paying even a penny for! Don't waste your money unless you don't really want to "watch" an entire movie or show. I have had Sling TV for over two months now and have not yet gotten to watch one program all the way through without being interrupted by Sling having an error and kicking off. It's incredibly annoying! Guess I'll be checking into Amazon Prime now. At this point having no TV would be better than Sling TV.

Thumbnail of user debraw159
South Carolina
1 review
2 helpful votes
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November 6th, 2018

After about 1 year of service this is my review. At about 3 PM every single day Sling just stops... I mean the show stops where it is at and then when it starts back up the voices and sounds are slowed down so you can't understand what they are saying and the sound is not in sync with what is showing. It sucks and now I may have to go back to Dish. And no, it is not my internet as I never have problems with netfilx or any other streaming service. Stay away. PS their commercials are stupid too

Thumbnail of user gregoryp38
California
1 review
0 helpful votes
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August 27th, 2017

I actually liked Sling a lot until this debacle. I bought the fight, got nothing but an error message. Tech support couldn't get it up either. The official policy of sling, per their customer service reps, is this: "We do not provide refunds for pay per view purchases, nor are we required to provide the pay per view content you purchased, per the terms of the pay per view purchase agreement". If this isn't bait for a class action suit, I don't know what is.

Thumbnail of user ricardom313
Missouri
2 reviews
0 helpful votes
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April 17th, 2021

I signed up in January to a deal of getting a free antenna if I stayed with Sling for at least 2 months. I just found out that I've been overcharged by $30 in March and April because according to them I created 2 accounts when I signed up to the "deal" and now they only want to give me a partial refund. I really hate when companies like this one rip people off!

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Thumbnail of user donnab926
California
1 review
0 helpful votes
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March 22nd, 2020

I've had sling for a year now and I'm anything but happy. Today was a normal day of constantly kicking me out and making me go though the hoops to continue to watch what I had been watching. I'm finally ready to expose this ap as the sham that it is. Unfortunately I'm not capable of of choosing a more reliable way to stream TV. If I could afford to have a more reliable I would do it in a flash. If you can afford it choose cable.

Thumbnail of user roberts687
California
1 review
0 helpful votes
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October 20th, 2017

Watch out for the Sling TV free 7-day preview. They charged me for the full first month's subscription despite my having cancelled the service prior. After calling customer service and explaining, they refused to refund the charge. Outright theft.

Thumbnail of user dxiieb
Arkansas
1 review
4 helpful votes
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December 21st, 2016

They do not give you abc, cbs or nbc? The channel selection is just alright for the price. I ordered Sling TV with a promotion for a roku device. I upgraded later to add more channels that should be easy just add the extra 5 bucks onto my bill. No they sent me another roku device and extra 75 bucks I was billed. Had to contact them twice about this. The first time I called the young lady since I upgraded to adding more channels I was sent another roku device I let her know did not need another one? She said that is what they do? I called back on another day and finally a rep was able to refund my tv service but said they could not refund the roku devices? I am still working on getting refunded on them since they were never taken out of the their boxed and unused. May have to go to the BBB.

Thumbnail of user joshuaw433
Texas
1 review
1 helpful vote
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September 25th, 2020

Sling tv was great when it first started. I subscribed to it thought it was wonderful then later stopped service but not because I had a problem with sling. So recently I decided to go back mainly to get the football games and there is absolutely no reason anyone needs cable anymore but now I realize Sling has definitely changed. The DVR is awful it barely works. Your lucky when you choose a show to watch if you actually get to watch it because sling will go to the beginning and then suddenly switch to the end and go back and forth processing until it just completely goes black. Just so so so many issues now I had to cancel. So very disappointed. Hey sling at least you were good for a little awhile but your definitely passed your prime

Thumbnail of user seanm177
Florida
1 review
2 helpful votes
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April 7th, 2018

I tried Sling for a month in July 2017. I cancelled because they didn't deliver. I thought I was fine, didn't hear from them, until 7 months later, and they tried to charge $98 to my credit card, then credited it back, and they seem to be wanting to charge me $28 monthly for nothing. I tried calling them, they can't even look up my account or explain why I am being charged, but they clearly still have my payment info and are using it fraudulently. I disputed the charges with my card, but my suggestion if you are considering this service, they cannot be trusted with your information.

Thumbnail of user chelseab346
North Carolina
1 review
4 helpful votes
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September 10th, 2023

Purchased for the football season. I purchased orange and blue option with the sports package. I paid upfront for the season. That was my mistake. Within one week I was unable to pick up the NFL games I wanted to watch. I had to use Paramount + to access one of the games. I was not issued a refund after determine I did not want the service after 1 week. Now I'm stuck with it for the rest of the season. Terrible customer service and football selections of football are minimal. College football selection is no better.

Tip for consumers:
Check the date on the welcome email and the date of this review. One week. One week to try the service and no refunds.

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Value
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Thumbnail of user fucky315
Wyoming
1 review
0 helpful votes
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February 22nd, 2023

I signed up for the special deal, buy two months get the third for free. They have billed me three straight months even after chatting with support and being promised I would not be billed for the third month. Got a hold of support again and they said my fourth month would be free. I told them to reverse the charge because I was going to cancel before the third month ended because the service is not worth $40 per month. Now I have to wait for their accounting department to get involved. My next step will be just to refute the charge on my credit card, that would have been much easier to begin with.

Service
Value
Thumbnail of user sm1114
Indiana
1 review
1 helpful vote
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August 24th, 2017

I used a gift card and ordered orange. After 1 day I wanted to change to the blue, higher priced plan, and add 2 $5 ala carte. Was asked to add money, added another gift card. They extended my orange plan said in order to make it change I had to add more. What was there was enough. They will only add length, not change without debit/credit card. Be aware!

Thumbnail of user melissal102
Pennsylvania
1 review
3 helpful votes
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February 10th, 2017

I cancelled my sling TV and ask for a full refund I had to pay 82.00 for two months to get Roku free and because I did that they will not refund my card. I was not told this when I signed up. I don't even use it. You can have Roku back it's useless to me I want my money. It's a rip off

Thumbnail of user not191
Arkansas
1 review
2 helpful votes
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March 28th, 2017

Just spoke with the con artist at sling they said they can only refund credit cards. Get a lawer, sue them for all losses, and for your lawer, and for all court costs, and all damages such as credit card fees, and interest. I've done it with a major corporation and won. And your computer might have to buffer constantly so you can't watch it. And don't forget to file a complaint with the Better Biusines Bureau, and with their corporate quarters. And the gift cards are non refundable, depending on which state you live in, so if you get bad service you probably can't get a refund. I just wasted $75 on them.

Thumbnail of user georgeh159
Florida
1 review
0 helpful votes
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October 1st, 2017

Poor quality, doubles channels on orange and blue and doubles the price, can only watch on one TV not multiply TV's, freezes channel's when watching... no other streaming does. Watch out for the taxes! Tremendous amount of commercials, is this not what pays to watch, but yet they feel like they can charge tremendous amount of money to watch a bunch of crap.

Thumbnail of user rebeccan16
New York
2 reviews
14 helpful votes
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December 19th, 2016

I had the service for 3 months and during this time they offered a free Roku. I asked them about the promo and they wanted my credit card info to " confirm" account.
Instead of getting my Roku, they tried to charge me again for a subscription I was paid up to and current. Apparently the transaction was declined. They canceled my service but then refunded me the rest of my subscription that I had paid. Their operation made no sense. Not sure what this company is up to or where their service center is located.
In hindsight, I'm glad my credit card flagged them as suspicious and denied their charge.
The concept of Slingbox is appealing but I think there needs to be some competitors. Slingbox has a ton of bugs, doesn't run smoothly and their customer services appear shady.

Thumbnail of user itonu
Oregon
1 review
0 helpful votes
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September 30th, 2017

I didn't think you could get much worse than Comcast until I encountered Sling TV. The search field doesn't doesn't locate programming. The subscription upgrades aren't intuitive and their customer service is elusive. This is a service that can only be sustainable in a communist economy but is a distant second to the Yugo. The end.

Thumbnail of user majad7
Arizona
1 review
0 helpful votes
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October 29th, 2023

I pay for the Orange and Blue packages on Sling so we can watch NFL games but today I find I can't get them. I called & they said they are blacked out! What? Why? Isn't this why I pay to watch? The Cardinals game is on free TV but not on Sling! I have been able to watch all the games before but today no!

I asked about next week's games but they can't tell me if I will be able to see them. This is the whole reason I am paying for Sling. I used to do the Hulu live. They didn't show all the games but I got to see some.

Thumbnail of user jeffb110
Texas
3 reviews
6 helpful votes
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October 4th, 2020

Absolutely the worst. Have had this for 3 months and it's been terrible the whole time. Stops streaming multiple times throughout any given show. If commercials have not been programmed into that show, many times it goes to "black" during the period of time the commercials should have been running in that time slot. You can't pause commercials. If you pause the actual show for more than 5 minutes it will not start back up at the same point you paused it at, and you have to start all over at the beginning. You can, admittedly, then fast-forward but it only allows fast-forwarding through the show segments, not through the commercial segments, so you have to watch those commercials (or black screen) all over yet again. We're slinging this as far away as possible today and, though it will cost more, going with a much better service.

Thumbnail of user jamese2103
Maryland
1 review
0 helpful votes
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September 24th, 2023

Almost impossible to get support. If you have T-Mobile home internet, Sling is not compatible. You need a static IP address. Sling "support" will not tell you this information. I have spent 4 hours trying to rectify this issue to no avail. Sling is not a good option for streaming tv. STAY AWAY!

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Thumbnail of user boscof2
New York
1 review
0 helpful votes
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December 31st, 2023

Be very careful dealing with this company. I feel completely cheated. I made the mistake of signing up for 6 months believing the marketing that they had fantastic sports coverage. L even paid extra for the sports package. I was an idiot. The reality? I was twiddling my thumbs every weekend not BEING ABLE TO WATCH NFL FOOTBALL for either the 1 o'clock or the 4 o'clock game EVERY SUNDAY! Yes, can you imagine ANY service that doesn't carry either a 1pm or 4pm NFL game on sunday and has the gall to sell itself as big on sports coverage? And just try to contact customer service! Also, the navigation interface is so painful that you almost feel its not even worth watching tv. Think twice and then think again before giving this company a dime of your money.

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Thumbnail of user barryl374
North Carolina
1 review
1 helpful vote
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February 21st, 2023
Verified purchase

Sling TV charged me $33 in 2023 when I accidentally reactivated my service with them. Even though I canceled the service as soon as I received the notice, they refused to refund me the money, not even partially. They (Sling TV customer service agent and manager) used legal terms to threaten me that it was my mistake. So they charged me $33 for less than one hour of service.

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Value
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Thumbnail of user johns1702
Texas
5 reviews
5 helpful votes
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September 29th, 2019

I tried to cut the cord but they currently (for weeks) can't tell me why my screen goes black at the end of shows and I have to exit to the menu and restart the next show. Also noticing a lot of buffering lately

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