• Sling TV

Sling TV

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Overview

Sling TV has a rating of 1.2 stars from 530 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Sling TV most frequently mention customer service, credit card, and free trial problems. Sling TV ranks 383rd among TV Shows sites.

  • Service
    188
  • Value
    188
  • Shipping
    53
  • Returns
    103
  • Quality
    169
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
52
40
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How would you rate Sling TV?
Top Positive Review

“Good substitute for cable”

SandDab D.
3/5/16

In literally 2 minutes, had a $19.99 replacement for my $120/mo cable. I don't like TV anymore, but Sling satisfies my wife's habit while she continues to quit too. Looked into 'long-range' digital antennas, but they're better suited for flatland folks.

Top Critical Review

“Local channels”

Jeff M.
9/2/24

I spent a lot of time on their site. I signed up to get locals as I am rural and antenna doesn't work well. After enrolling in service I find that I am required to buy an antenna to get local service. I had to go through a bunch of red tape to talk to a representative who informed me that I would have to get an airtv antenna for the local service. When I said I just signed up less than an hour ago and would like to cancel as I was basing my decision on local channels. I was told I would have to pay for the whole month regardless. I will be informing everyone of this so that others are not ripped off by a disreputable company.

Reviews (530)

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Reviews that mention popular keywords

customer service (148) credit card (46) sports package (11)
Thumbnail of user johnelizabethh
Illinois
1 review
3 helpful votes
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April 18th, 2017

Tried this for the 7 day free trial and did not like it so I cancelled my Subscription and they continued to charge me for 3 months of service. Then they would only refund one month! Absolutely a scam. Never use them!

Thumbnail of user sfw5
California
1 review
0 helpful votes
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March 16th, 2021

Sling attracts customers with false promises... it says once you have Sony Liv u will have access to all exclusive web originals on the channel... however that is not true... they take that away post 1 week... i am damn sure if had taken one of their expensive packages they would have come back... these guys are liars and scammers... i can only pray they go in losses.

Tip for consumers:
enter at own risk

Products used:
none never again

Service
Value
Quality
Thumbnail of user jakeg56
Idaho
1 review
1 helpful vote
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September 18th, 2019

Sling offers channels I get back home and costs less than installing cable for my roku tv. However it consistently buffers, doesn't allow me to rewind or fast forward, and exits out completely while I'm still watching. Please fix your damn bugs and give me what I paid for!

Thumbnail of user johnh766
Wyoming
1 review
0 helpful votes
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September 6th, 2017

I recently downloaded the app and worked through connection issues with their rep. Upon connecting the streaming was very choppy. The rep said he thought that might be an issue given our bandwidth. We agreed there was no solution until our town gets higher speed broadband service. I asked to cancel, and he said no problem, except I would still be billed for a month of unusable service. He helpfully referred me to their feedback section which cheerfully told me how pleased they were to respond to my issue. Pleased, but useless. The bottom line is they would rather screw you for one month and lose you as a long-term customer. I'll never go back, and my advice is avoid them like the plague.

Thumbnail of user stephenalexander430
Delaware
1 review
0 helpful votes
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February 15th, 2024

Ok so I'm an old confused man. Signed up for sling orange, turns out I needed blue. Easy fix right? Not with sling! So I'm out 40.00 and they say they can't fix it. Should have gone with you tube

Tip for consumers:
Sling sucks!

Products used:
Purchased orange but can’t use it

Service
Value
Returns
Quality
Thumbnail of user waynec439
California
3 reviews
8 helpful votes
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August 30th, 2021

Even with all the spotty signals, Sling has found a way to offer you a more troublesome experience. Sling recently changed their channel lineup guide and now it's far more difficult and time consuming to see what's on and what's coming on at a later time. It's obvious that some so-called graphics person decided on what looked good to them rather than what may make the consumer viewing experience better. It's so bad, that after 4 years of being on Sling, I will be moving my business elsewhere very soon. If you have the choice, look for something else.

Thumbnail of user johnh7516
Utah
1 review
1 helpful vote
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September 22nd, 2022

This service is terrible. It often goes into a spooling mode that sometimes won't clear for severs hours Loading the service is at times like pulling teeth. Often it takes 2 or 3 attempts to get past the sling logo. When commercial comes on often you have coax it back to show by switching to a different channel for about 60 seconds then try to re-establish your desired channel
I have experience the same channel replaying a show I just finished watching. There is also a problem with consistent audio. The audio will time out and the come back on which is totally distracting and watchers lose cohesion of the show. I will cancel this service in the next day or so.

Thumbnail of user davidb874
New Jersey
2 reviews
3 helpful votes
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February 9th, 2018

My 12 year old son set up an account using CC info stored in my wife's computer. We were billed for 8 months before we realized what was happening. Sling acknowledged that the account was only ever accessed ONE TIME and yet they refuse to give any refund. I only asked for the last three months, but they didn't even offer a one month refund. Now I am in a dispute process through my bank. Terribly rude customer service agents and supervisors. I had to call back a second time and it took them almost 30 minutes to locate the account.

Thumbnail of user jeffs760
Nevada
1 review
5 helpful votes
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August 12th, 2019

Signed up for a trial, cancelled it an hour later and they billed me for the next 5 months until I caught it.

Never logged in, never watched 1 minute of Sling TV.

Company response: "Sorry about that" (and no refunds).

Thumbnail of user katrinaj12
Washington
1 review
0 helpful votes
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August 29th, 2017

Cancelled my subscription 2 times and still got charged for services I can not use. They refused a refund and told me it will be cancelled at the end of billing date. Now I just paid $40 for something I can't even use. Complete BS! Never going threw them again!

Thumbnail of user jaredr101
Texas
1 review
0 helpful votes
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May 31st, 2021

Horrible, and it's not my connection. Netflix, Discovery plus, Hulu, prime video and YouTube all do just fine with playback and pause. For some reason Sling just cannot get their hands on whatever platform tech their competitors have. For example I tape NBA games. I pause it to get a bite to eat and sling apparently doesn't know how to bookmark where I left off and when I press play again it jumps to live ruining my game and and defeating the purpose of DVR. This happens routinely. Pause and playback work perfectly fine on the previously mentioned streaming platforms. I'm ready and actively looking for a better alternative. I've been too patient for six years with sling and they still can't get their sh$? Together.

Service
Value
Quality
Thumbnail of user jamesk1613
Virginia
2 reviews
2 helpful votes
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February 12th, 2021

Sling never worked, so I cancelled. Apparently, cancelling is rather sketchy because one of their FAQs is about being billed after cancelling. Talked to a supervisor in customer support and found out refunds are not something Sling does. So, irresponsible company with a product that needs specific requirements, buggy billing software, and a no refunds for lack of service policy.

Tip for consumers:
1) Don't.
2) If it doesn't work, cancel and follow up with customer service because their billing software is buggy.
3) Verify again the next day that they didn't charge you because they don't give refunds and don't verify their product works and keep no records on customers accessing their product.
4) Verify again

Products used:
Sling TV

Service
Value
Returns
Quality
Thumbnail of user karusunek
Samuel P.
Indiana
96 reviews
307 helpful votes
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January 22nd, 2018

I used Sling a long time ago when it was a standalone program, but since they caved to Microsoft pressure to become a built-in "Windows App", it has become horrible. Terrible. Bad developers and bad decisions make me turn towards other avenues for content. They are actively harming the industry with their mediocrity.

Thumbnail of user kips20
Connecticut
1 review
4 helpful votes
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February 4th, 2019

Channels are great, especially NFL Red Zone, NFL Network. There is a glitch however, between every single show on every single channel, which causes Sling to miss the end of one show, and the beginning of the next. Contacted them many times, and they are aware. They simply do not fix the issue. Sling sucks because the have way too many small technical issues. Another example, DVR, constantly stops pulling your recordings. Contact them, they fix it, same things next day. I'm done for good.

Thumbnail of user salc98
Kansas
1 review
0 helpful votes
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July 30th, 2023

After chatting with a representative for over 30 minutes, they finally told me that unless you live in Nevada or California, they will refuse to delete your account, and will essentially hold on to all of your data forever.

Service
Value
Shipping
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Quality
Thumbnail of user troyl23
Colorado
1 review
0 helpful votes
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November 5th, 2017

If you Don't like paying for commercials then you'd be better off paying for a full channel provider- Certain commercials in between shows are oddly twice as loud as Everything else that leaves scrambling looking for the remote so your neighbors & roommates won't freak out! Serious issue if you watch tv for background noise* 1 star duck commercials!

Thumbnail of user tdunkinson
North Carolina
1 review
0 helpful votes
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December 16th, 2023

Worthless. Free, and pay money. Waste of time and hard earned money. Two thumbs down then you make me check a box saying this is my honest opinion yes. Honest opinion is you suck as streaming service. Garbage! Unchecked the box at the bottom. Can't finish the review unless I click the button. You need a scape goat to click the box at the bottom! I'll check the box, only way this review will make it to you crusty $#*!s. Really! All around a highly disappointing time. I'll take the hit. Guaranteed, I'm not the only one to leave a review like this.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ericc1909
Virginia
2 reviews
0 helpful votes
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January 2nd, 2023
Verified purchase

I took the bait only to find out that I was lied too. Read the small print. In order to get local tv you need to buy a hd antenna that they will gladly sell you. What a scam. A streaming service that wants you to install an Antenna. No money back ever. Even if you used it for only one day.

Tip for consumers:
There are better options out there and this company in my opinion is a scam.

Products used:
Got the orange plan and then found out about needing an antenna

Service
Value
Returns
Quality
Thumbnail of user sm908
California
1 review
1 helpful vote
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June 6th, 2023

It's not a service, it's a scam!
When you sign up the website works perfectly. When you go to downgrade or cancel your subscription it suddenly stops working. Button press won't do anything! Only way to do that is to wait on their chat for 15-20 minutes and then chat with rude agents.
Stay away from this scam!

Thumbnail of user rajashekark
rajashekar k.
Nebraska
1 review
0 helpful votes
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July 19th, 2017

stay away from this, waste of money and time. the day i subscribed called them for cancellation for such a poor service and they still charge me every month, when i tried to reach them about cancellation they cannot refund it as per their rules. just sucks

Thumbnail of user jimmis2
Minnesota
1 review
1 helpful vote
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December 30th, 2019

Need a regional channel for sports... It was listed in media info but not offered after i signed up. They said "yea but we're negotiating with them".
And I did a pre-pay offer and they won't let me out. Never again Sling. Can't wait to get out.

Thumbnail of user micharlf
Georgia
1 review
1 helpful vote
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December 28th, 2023

I gotten Sling TV on December 25,2023 after ask to get it. When I had gotten it there were movies from decades ago past shows from 5+ years ago and I wanted to cancel immediately. Sling sucks! I Am Warning you all, do not get Sling TV! Get it at your own risk.

Tip for consumers:
Sling TV is the worst.

Products used:
None.

Service
Value
Shipping
Returns
Quality
Thumbnail of user bruces967
Nevada
1 review
1 helpful vote
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November 1st, 2022
Verified purchase

Really only got this service to watch MNF. Almost to a fault, the game cuts in the middle of action to a stream of commercials. Total waist of time, money and frustration. Recording rarely works, you pause and it freezes, have to restart. A number of times it stops as it thinks I am streaming on another device (I use Chromecast from my iphone). Not worth the hassle. Cancelled, will not be back.

Service
Value
Returns
Quality
Thumbnail of user tynap
California
1 review
0 helpful votes
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September 20th, 2017

I signed up on 9/17 and decided to can cancel on 9/20. Logged into my bank account and notice they have already charged 2 months worth of services. Talk to them to get a refund and they refuse. I disputed with my bank and they are refunding my money but it was such a waste of time and head ache. Stay away from these guys. The 7 days free trial is very misleading.

Thumbnail of user joes2634
South Carolina
1 review
0 helpful votes
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October 1st, 2022

Wake up ready to watch college football to find out ESPN had dropped Sling. Sling's customer service is non existent at this time. You cannot talk to a human and the website does not let you change the package. A total failure.

Tip for consumers:
Don’t use!

Products used:
Streaming service

Service
Value
Quality

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With Sling TV's streaming services, you get to pick your channel lineup & personalize your TV experience. Start with the level that? ۪s best for you, then customize with extras like sports, comedy, kids, news and more. Try 7 days free or start as low as...

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