Sling TV

My account was reactivated mysteriously after i shut it down 45 days later and customer service refused to help me remmedy the situation. I called immediately, however, they let the charge stand and would not take my account off their website even though i had to shut i asked them to. I had to call the credit card company to cancel the card.
Customer service was also extremely rude - the worst experience i've ever had with a service.

I was charged before the trial was over called spoke to manager i was just suppose to try it out and they did not want to refund me even if deadline was a couple of minutes they gave me a diffrent date to cancel and time was not my fault now im - almost $50

Did the prepay for 2 months with free Roku device. After being disappointed with the programming and numerous incidents of freezing, I canceled and requested a refund less than 24 hours later. They refused & said I agreed to non refundable terms. Spoke to a supervisor who was useless and rude, emailed, chatted and called sling support and was told sorry, no refunds. Made a post on their Facebook page which has now disappeared and rather than make it right, Jonathan G just kept arguing with me. I felt like I was dealing with a 16 year old and it wouldn't surprise me if that was the case. Bottom Line-they are scammers and thieves and don't deserve even 1 star.

I have had constant problems with Sling on both my laptop and smart tv. The app crashes, eternally buffers, won't stay installed, and does not save your place if you need to stop watching mid show. The audio and video will not be synced or the video will freeze all together while the audio continues on. I tried to close the app and restart, but it was so frozen I had to unplug my AppleTV. I'm young and tech savvy, but this service is so poor there's nothing that can make it work properly.
Now, I've tried to cancel my subscription online and, of course, the website is malfunctioning. When I click "cancel subscription" a wordless black box pops up without further instruction or confirmation. I had to chat with a rep to cancel my subscription. It really burns me when a company is so sleazy that they try to trap their customers into autorenewing subscriptions. Stay away!

App is terrible on TV and laptop, glitchy as heck. Sound is gone sometimes, spinning wheel of death occurs too frequently (and I'm hard wired into Fios 1 gig internet speed, not wifi). It freezes, gets blurry or pixelated, simply not worth it.

Wish I had read the reviews on before subscribing to Sling's free Roku offer with 2 months prepay. I bought it believing I was going to see the World Cup, Wimbledon and then possibly keep the subscription. When I discovered within a few hours that I could only get a few World Cup matches (and of course not the most important ones) I tried to cancel but they would not budge.

I could not have imagined that a 'major' player in the US market with a lot of competition could have such a poor and inflexible customer service policy. If a customer can't get what they want from your service and made a mistake and told you in a timely manner then it is a no-brainer to refund.

BTW: I'll be sure to read yelp reviews before I purchase something again because it shows an accurate review of Sling. Other review sites appear to be advertising for the companies themselves! Perhaps this why Sling gets a 4 stars review on one site when it is in effect 0 stars.

After many calls and lots of research and questions my husband and I signed up for sling. I asked the woman specifically about local channels and I was told that for an extra hundred dollars I could buy an air tv2 and an antennae and I would receive all of my local channels. We waited 5 days got it and then NOTHING. No extra channels. Called sling after speaking to 5 different people we got Danika the Global Expert, not kidding thats her title, on the phone. We explained the situation and asked if we could return the antennae and she said no. Period. End of story. And apparently she does not have a boss. The buck stopped with her. So I asked her what should we do with this equipment your people had us buy that is useless. She said I understand your frustration but I cant help you. Think long and hard before you let them rip you off too.

Just to repeat, do not use this service. We too tried to do just the free trial and thought that we needed to call back to confirm our service only to find out that they had billed us for a full month. They refused to refund the money so we canceled our service and have contacted American Express to help us recover the funds and to put a block on any future charges they might try to apply. We never received any remote in the mail or roku so we didn't know that they had charged us until we saw our credit card statement. Although customer service wasn't rude, they were useless in resolving the billing issue. This is not the type of underhanded business anyone wants or should do business with. Stay away!

When my "basic cable" went up to $80 a month I started looking around. I live in a wooded, rural area, so I can't use either an antenna or a dish. I got a roku ($50) and for $20 a month (and an internet connection) I can get both real time and streaming channels. No contracts, month-to-month payment. It doesn't replace broadcast TV or cable, but it is a real alternative. Downside, only works on 1 devise at a time (remember when we watched TV together as a family) and Sling doesn't transmit the big 3 (ABC, NBC, CBS), Check out the stations it does have, (ESPN, Disney, Lifetime) and the ability to add HBO for $15 a month at a time. Love it!

When I called to order sling, I was told I'd be able to watch the University of Michigan football in my area. Sign up, and wouldn't you know it's nowhere to be found. I called and said hey, you guys told me I would be able to watch it and they said sorry no refunds. I am so so frustrated. And they honestly could care less about your complaints.

I did the 7 day FREE trial to try this out and on the 7thy day I cancelled it. However they STILL charged my card and then refused to give me a refund! Apparently it's in the agreement that they do not give refunds but the customer service rep put me on hold to ask her supervisor about a refund... so they can give them, they just refuse to do so. This company is a joke and a crook! Don't trust them!

I signed up for a 14 day trial in which I had to set up a credit card in the event I wanted to keep it. I wasn't happy with the channels and I removed it from my feed and list after 3 days. They have since tried to bill my card after contacting them to let them know that I didn't have any need to keep the service. I saved all email from them including my confirmation of cancellation. They still tried to bill my card, which is unethical behavior and I feel it is my duty as a consumer to report it.

Signed up for blue/orange PLUS an additional $20 for ncaa football... tried to play the mizzou game upstairs while my husband watched it downstairs and it kept kicking me out. So I turned on the FSU game. It kicked me out. Called customer service and they smugly said "yep, you can't do that it clearly said that when you signed up" but it didn't state that at all. They also won't refund you. I'll be reporting this to the FTC and BBB.

I signed on with another streaming service and was finally able to ditch sling. Woohoo! What a difference. Since my review, nothing got better with sling, despite my hopes that it would. I thought maybe time would heal all incompetence, but it didn't.

I signed on with another service that isn't suffering from incompetence or money-grabbing tactics, and they just started up.

Buh-bye!

I got it for live sports. Game 1 of the NBA Finals didn't work. Game 2 didn't work either. And then customer service responded everytime to close the app and reopen. That didn't work. The rep then said, "If I actually tried it, it would work"

I'm sorry their service wasn't working and then the fixes didn't work either and then I get called a liar? Awful awful. Will never use again.

When watching the X-files, The "Let's be Honest" commercial, where gay couples are kissing in bed, and transvestites are telling me to get tested for HIV, is repulsive.
Not to mention, that the volume is raised double during them. These commercials don't seem to run on regular broadcast TV, must be a Sling thing.
I HATE IT!.

Terrible TV service. Buffers and crashes consistently. New update is terrible. New guide is unintuitive and so frustrating. DVR replay is terrible. You can't even control the advancing feature since it jumps around erratically and won't let you control it. The pause feature is a joke. Mostly let's you pause for only a few seconds. Sling is a embarrassing bug fest. Really bad.

Sling TV would just stop, stagger, or have poor quality, EVEN ON LIVE EVENTS. I have called Sling TV 3 times (It appears they have now stopped publishing their number on their website), communicated through their online chat service three times, and have cancelled my subscription to Sling TV. I have NEVER experienced such bad customer service. The first time I called they "escalated" my concern. When I called 2 days later they said it had been cancelled and they wrote another one (expressed my concern that they could have contacted me to get more info if they needed it). The online chat service was nice the first time, but the second time the rep had no clue. The last time I tried to reach them via chat, the rep kept saying "are you there?" and even though I was writing, he cut me off. And they would give all kind of excuses. I gave Sling TV plenty of chances to correct the problem, but I am done with them. I would never recommend them to anyone.

DO NOT sign up for them! I signed up for the discounted trial, with the understanding that I wouldn't be charged until the next day. I cancelled the next day, they refused to refund me my $54! I am also going to report them to the better business bureau, no matter what their contract says! It's THIS reason I cancelled!

Do not get Sling TV to watch major sporting events. It will load/buffer constantly. Sling will not compensate you for this. They also do not have the same channels that cable and satellite networks have. For example, NBA TV the NFL Network and the other acillary sports channels they offer are constantly blacked out, even when they are not blacked out on regular cable. They are basically going to tell you you are SOL, and that there are no refunds. The service is cheap, but it's a rip-off.

I subscribed to SLING Orange and their $5/month DVR service so I could record and watch NCAA football. They don't tell you that none of the ESPN channels allow you to record. Can't pause, fast forward, etc. So you are forced to watch 3 hours of ads to see 1/2 hour of football action. It took me about 1/2 hour to figure this out, I immediately cancelled my subscription which they will not refund. $40 for 1/2 hour service.

I sign up for a free trial, I had canceled but it didn't cancel and the bill came on my card. I call to get a refund and I was told that they don't do refunds even though you haven't logged in any day after the first day of trial. That's ridiculous I'm paying for something I never used.
Get your order right because they do NOT REFUND!

I canceled my plan and was charged. The day after I was on chat to try to get a refund. They would not refund me the charge, keep saying it was not in there terms to refund. Terrible customer service...