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SmartFares has a rating of 3.9 stars from 6,641 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SmartFares most frequently mention good experience, customer service, and easy process. SmartFares ranks 5th among Travel sites.
Proactively asks for customer feedback
This company responds to reviews on average within 8 days
5,434 reviews
While reading all the negative reviews online I was hesitant to use them at first. However, I have received excellent support from Robbie and got 3 business class tickets at the lowest price. I have verified the reservation through the airlines directly, all the sets are confirmed too. Thank you for the great customer service and support.
I just wanted to share my positive experience with your service. I recently needed to change my flight, and your customer support was incredibly kind and helpful. A special thanks to Parker for assisting me with the quick flight change. I really appreciated how efficiently he handled it, and the small extra fee was worth it for a better option with only one transit instead of the two I originally booked.
Your website indicated that a particular flight ticket I purchased included 1st Checked Bag. After making payment and received the itinerary, I realized that the information was inaccurate. I called your customer care and had to seek cancellation of the purchase and lost $200 dollars for refund.
That's highly unacceptable and your representative was not professional in their interaction with me neither.
Because the flight price on your page was convenient compared to other sites.
Be v v careful. The advertised list price was competitive, but once I proceeded to purchase by Visa card, the amount charged was even higher than from the airline official website. Will not buy from them anymore.
I just wanted to share my positive experience with your service. I recently needed to change my flight, and your customer support was incredibly kind and helpful. A special thanks to Parker for assisting me with the quick flight change. I really appreciated how efficiently he handled it, and the small extra fee was worth it for a better option with only one transit instead of the two I originally booked.
Listen, people have their ups and downs with 3rd party vendors; however, I had some guy named Nixon help me a few years ago, which was terrific service by the way. Just booked with SmartFares again and the service was easy and great. However, I totally forgot to see if Nixon was still around until I started this review! If he is, pass along my hello - he is a good man.
These people don't have any quality standards. I bought a ticket and wanted to be refunded the same day; they said we couldn't do that (we can only give you a partial refund just because we value you as a customer). "Are you serious?"
Any airlines and Expedia give 24 hours for a refund, so how do they say we can't do that?
They are scammers and rubbers.
Tip for consumers:
very bad customer service and rude
Products used:
Expedia
Chose this company because it was cheaper and was billing in pounds sterling. Once I clicked to pay it flipped the currency to US dollars and charged me a flexible ticket fee of $249.46. I did not want a flexible ticket and it charged me anyway. When the ticket came through it specifically stated that it was not a flexible ticket. I tried to call to get a refund and spent $20 on an international call where I was on hold and then the line was cancelled. Unbelievably stressful experience and I feel as though I have been robbed.
It was originally showing as cheaper than alternatives but once the hidden costs were added, it became the most expensive.
I had an excellent experience booking my flights! The website was user-friendly, making it easy to compare prices and find the best options. The confirmation process was quick, and customer support was responsive and helpful. I felt confident throughout the booking, and I can't wait for my upcoming trip!
Dear Customer,
Thank you so much for your fantastic review! We're thrilled to hear that you had such a positive experience with our website and customer support. It’s great to know you found everything user-friendly and that you felt confident during the booking process. We hope you have an amazing trip, and we look forward to assisting you again in the future! Safe travels.
Regards,
Team Smartfares
This site is incredible. I searched for many flights to monrovia, but this sit was by far the best. It allowed me to set my dates with flexibility and the price was always 500$ cheaper. Even if you are not ready to book but want to save your search it is allowed a easy to get back to. Once I booked my trip, I recieved all my booking information by email. I recommend this site to any and everyone looking to book a flight on a budget.
The fares were always cheaper on this site. Fast and easy.
The price that was quoted was not the price I was charged also the extras are non-fundable which is not mentioned, charged for seating on a emirates flight which is free with the airline.
Thankfully it was all resolved after 2.5 hrs on the phone to the help line services/supervisor and manager.
Flight prices and flight times
Dear Customer,
Thank you for taking the time to share your feedback. We sincerely apologize for the confusion regarding the pricing and any frustration you experienced during your booking process.
We strive to provide clear information about our charges, but we understand that this situation did not meet your expectations. The fares we offer can fluctuate based on demand, and we did attempt to confirm your booking at the fare you initially selected. Unfortunately, this can lead to unexpected changes in pricing, which is beyond our control.
We appreciate your patience while our team worked to resolve the issue. Your feedback is invaluable as we continue to improve our services. If you have any further concerns or suggestions, please feel free to reach out to customerservice@smartfares.com.
Regards,
Team Smartfares
It is a major problem that the credit card is not verified immediately and that the amount is not debited off the credit card account immediately. This aspect of putting a small amount through and then requesting a confirmation of a screenshot is extremely suspicious and dangerous.
Appeared to be the cheapest fare by far. Too good to be true.
After filling up all all the my details, it was just one click and the booking went through. Within few minutes they and the first email to say they seen my booking and they will send the second email as as soon as the transaction gets to them. In 5 time I received the 2nd email confirmation my booking.
I can't wait to travel.
I chose Smarefares because they had reasonable fares.
And I'm happy with that.
Third party booking is always skeptical and I want to make sure everything is not only valid but something I can understand and agree with. So far I have received prompt feedback and responses although I did have a few representatives either hang up on me or not be knowledgeable about information I inquired about.
I chose smartfares because of the reasonable prices that was presented to me at the time of searching for my purchase.
Dear Customer,
Thank you for your honest feedback. We’re pleased to hear that you found our pricing reasonable and appreciated the prompt feedback and responses you received.
We’re sorry to learn about the issues you encountered with some of our representatives. This is certainly not the level of service we aim to provide. Your comments will help us address these concerns and improve our team’s knowledge and service.
Thank you for choosing Smartfares, and we hope to better meet your expectations in the future. If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Regards,
Team Smartfares
It was my first time so I was unsure of how it worked (e.g., three separate emails for reservation, flights, and ticket #/airline code) - usually it is in one email response.
Better price
I didn't love the followup phone call regarding seat selection along with no "up front " conversation that there would be a $40 surcharge. Just be transparent
Dear Customer,
Thank you for your feedback. I’m sorry to hear that the follow-up call about seat selection were not communicated clearly. Transparency is important to us, and we’ll work on improving how we disclose any additional fees.
We appreciate you bringing this to our attention and will use your input to enhance our service. If you have any more concerns or need further assistance, please feel free to reach out.
Thank you for choosing us, and we hope to provide a smoother experience in the future.
Regards,
Team Smartfares
Very good attention and concern. The reservation was sent to me in a timely manner and you took the time to call me to see the seats I wanted to choose. Thank you.
For its offer in Kayak
Clear site to use, with a good competitive price and good communication regarding the booking. The process was very smooth and I was able to manage the booking on the airlines site 24 hours later.
Quick an easy to use and has good prices
there was a cheaper quote but when you wanted to confrom booking it addede 300 euor in hidden charges so smartfares was the best price
Kayak selected
We chose SmartFares because they offered a great deal on a last minute flight.
The communication has been very good and we are looking forward to our trip.
We found it online and it was the best deal.
When I booked the flight for everything that is extra I had a line that mentioned the fee. One of the things that there was no mentioned fee was the seat option that I didn't even picked one. After paying for my ticket I realized I've been charged 20 dollars for choosing a seat. That's wrong I hope you'll change it in the future.
I didn't choose it directed me there when I purchased the ticket
Thanks for the service.I bought tickets online and the steps were easy to follow.
After that the After sales support was awesome
Dear Customer,
Dear Customer,
Thank you for choosing our website for booking your flights! We're thrilled to hear about your positive experience. Our team works hard to provide a seamless booking process, and it's rewarding to know that it's appreciated. Safe travels, and we look forward to serving you again in the future!
Regards,
Team Smartfares
All went well All my questions were answered promptly/ All the information were sent immediately after my booking was confirmed
Dear Customer,
Thank you so much for your kind review! We're thrilled to hear that you had a great experience with us. We look forward to serving you again in the future. If you ever need anything, don't hesitate to reach out.
Regards,
Team Smartfares
Your operator, Esteban, was very efficient and friendly and was in touch until the problem was resolved.
For the price
Good prices and accesible ways to get them. I recommend it. You can access to really good deals in the webpage
Price and accessibility
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Dear Customer,
Thank you so much for your kind words! We’re thrilled to hear about your positive experience with SmartFares and that Parker was able to assist you with your flight change. We’re always here to help, and we look forward to serving you again in the future! Safe travels.
Regards,
Team Smartfares