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SmileBox
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SmileBoxReviews 2,308

3.8
smilebox.com

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SmileBox Reviews Summary

Smilebox has garnered a reputation for offering creative design tools that users appreciate for their potential and ease of use. However, the company faces significant criticism regarding its pricing structure, with many customers feeling misled by subscription terms and unexpected charges. Complaints about poor customer service, including a lack of phone support and difficulty in canceling subscriptions, are prevalent. Overall, while the product has loyal users, the negative sentiments surrounding billing practices and inadequate support suggest a pressing need for Smilebox to enhance transparency and customer service to retain its user base.

This summary is generated by AI, based on text from customer reviews

service
291
value
320
shipping
123
returns
127
quality
295

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Maryland
1 review
0 helpful votes
Follow Liz T.
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I use to put together collages of photos after trips and send them to participants

Date of experience: July 11, 2015
Illinois
1 review
0 helpful votes
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Used this for father's day and i'm hooked. Great way to display and share your photos and easy online share capabilities.

Date of experience: July 10, 2015
Tennessee
1 review
0 helpful votes
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Smile Box
July 10, 2015

Smile box is an awesome cite to be creative and create wonderful invitations you can always cherish.

Date of experience: July 10, 2015
Missouri
1 review
0 helpful votes
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I've had a membership to Smilebox for years and I highly recommend it. Have wonderful memories in an artsy format to last for a lifetime.

Date of experience: July 9, 2015
Florida
2 reviews
1 helpful vote
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Lacks versatility
July 8, 2015

This program is very limited in what it allows you to do even with the paid membership.

Date of experience: July 8, 2015
Virginia
1 review
0 helpful votes
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Wedding
July 4, 2015

I was not able to disable the page number on the bottom of my DVD. When showing a video reading 1-120 may be something you wouldn't want the viewer to see.

Date of experience: July 3, 2015
Illinois
1 review
1 helpful vote
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Don't bother
July 3, 2015

It's good, but keep using the free account stuff, the upgrade does not work. Customer service, horrible!

Once they take your money you're done, it's downhill from then on,
I can log in on my iPhone, but according to the "support" team, I got the wrong info. Go Figure.

Date of experience: July 3, 2015
Canada
1 review
0 helpful votes
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Its very useful, instead of mailing cards etc... so easy to use and great designs My family and friends love getting a smilebox. Awesome!

Date of experience: July 2, 2015
Washington
1 review
0 helpful votes
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After you send out one or two of these amazing cards, you'll be amazed at the appreciation you'll receive from your recipients.

Date of experience: July 1, 2015
Jamaica
1 review
0 helpful votes
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5 stars
June 30, 2015

I love smilbox... 5 stars... way up. It helps me bring out my creative side and all my friends love their smileboxes... I feel like 5 stars :)

Date of experience: June 30, 2015
Minnesota
1 review
0 helpful votes
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LOVE SMILEBOX
June 30, 2015

SMILEBOX IS EASY TO USE AND CREATES SUCH A NICE SLIDESHOW OF PICS TO SHARE WITH OTHERS AFTER AN EVENT :))

Date of experience: June 30, 2015
Pennsylvania
2 reviews
0 helpful votes
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Wedding
June 30, 2015

The best site for putting all your beautiful memories together. Absolutely loved everything about this.

Date of experience: June 30, 2015
Connecticut
1 review
0 helpful votes
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Smilebox makes it easy to connect to friends and family. My husband and I have hundreds of photos and love to find the one that we can share on special occasions.

Date of experience: June 29, 2015
Australia
1 review
0 helpful votes
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Smilebox is greaat
June 29, 2015

Easy to make collages with your photos. Big catalog of templates to do collages, slideshows etc. what can i say? Its fantastic!

Date of experience: June 28, 2015
Illinois
1 review
0 helpful votes
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A lot for Free
June 28, 2015

One of the surprises I experienced was how much Smilebox offered to consumers who did not sign up for all the bells and whistles. I was able to make a creative slideshow for a dear friend, having plenty of selections to choose from. It saves your design and gives you the option to send it digitally, all for Free. Upgrading to full access gives you more than you can imagine for a very reasonable annual fee. Someday, I hope to be able to have full access but for now, I'm very happy with the basics. Thank you, Smilebox!

Date of experience: June 28, 2015
Australia
1 review
0 helpful votes
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Design away
June 28, 2015

Smile box is a great tool to send out birthday cards, invites, greetings, family updates and heaps more. It allows you to look creative, even if you don't have a creative bone in your body. Highly recommended.

Date of experience: June 28, 2015
Ohio
1 review
0 helpful votes
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This is an easy, yet high quality program! So glad I could just drop pix in and it looks professionally done. KUDOS!

Date of experience: June 22, 2015
Oregon
1 review
0 helpful votes
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Smilebox is a fun way to create lasting memories of life experiences! It gives you the ability to upload photos and videos and pair them with music that you select or music that they already have available; paired with your memories, this makes for an enjoyable way to share your fun experiences with family and friends!

Date of experience: June 22, 2015
Kentucky
3 reviews
0 helpful votes
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User Friendly
June 22, 2015

Love using this program! Would like to see more editing tools though. Fun to create videos with Smilebox.

Date of experience: June 21, 2015
Australia
1 review
0 helpful votes
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Easy to use and lots of cool templates. Love using this app.

Date of experience: June 21, 2015

From the business

Smilebox enables people to tell the stories of their lives, big and small; in fun, simple and creative ways with custom eCards, slideshows, invitations and more.


smilebox.com
Founded in 2005
Redmond, WA