On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Smilebox has garnered a reputation for offering creative design tools that users appreciate for their potential and ease of use. However, the company faces significant criticism regarding its pricing structure, with many customers feeling misled by subscription terms and unexpected charges. Complaints about poor customer service, including a lack of phone support and difficulty in canceling subscriptions, are prevalent. Overall, while the product has loyal users, the negative sentiments surrounding billing practices and inadequate support suggest a pressing need for Smilebox to enhance transparency and customer service to retain its user base.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I use to put together collages of photos after trips and send them to participants
Used this for father's day and i'm hooked. Great way to display and share your photos and easy online share capabilities.
I've had a membership to Smilebox for years and I highly recommend it. Have wonderful memories in an artsy format to last for a lifetime.
This program is very limited in what it allows you to do even with the paid membership.
I was not able to disable the page number on the bottom of my DVD. When showing a video reading 1-120 may be something you wouldn't want the viewer to see.
It's good, but keep using the free account stuff, the upgrade does not work. Customer service, horrible!
Once they take your money you're done, it's downhill from then on,
I can log in on my iPhone, but according to the "support" team, I got the wrong info. Go Figure.
Its very useful, instead of mailing cards etc... so easy to use and great designs My family and friends love getting a smilebox. Awesome!
After you send out one or two of these amazing cards, you'll be amazed at the appreciation you'll receive from your recipients.
I love smilbox... 5 stars... way up. It helps me bring out my creative side and all my friends love their smileboxes... I feel like 5 stars :)
SMILEBOX IS EASY TO USE AND CREATES SUCH A NICE SLIDESHOW OF PICS TO SHARE WITH OTHERS AFTER AN EVENT :))
Smilebox makes it easy to connect to friends and family. My husband and I have hundreds of photos and love to find the one that we can share on special occasions.
Easy to make collages with your photos. Big catalog of templates to do collages, slideshows etc. what can i say? Its fantastic!
One of the surprises I experienced was how much Smilebox offered to consumers who did not sign up for all the bells and whistles. I was able to make a creative slideshow for a dear friend, having plenty of selections to choose from. It saves your design and gives you the option to send it digitally, all for Free. Upgrading to full access gives you more than you can imagine for a very reasonable annual fee. Someday, I hope to be able to have full access but for now, I'm very happy with the basics. Thank you, Smilebox!
Smile box is a great tool to send out birthday cards, invites, greetings, family updates and heaps more. It allows you to look creative, even if you don't have a creative bone in your body. Highly recommended.
This is an easy, yet high quality program! So glad I could just drop pix in and it looks professionally done. KUDOS!
Smilebox is a fun way to create lasting memories of life experiences! It gives you the ability to upload photos and videos and pair them with music that you select or music that they already have available; paired with your memories, this makes for an enjoyable way to share your fun experiences with family and friends!
Love using this program! Would like to see more editing tools though. Fun to create videos with Smilebox.
Easy to use and lots of cool templates. Love using this app.
Answer: It sounds like the pixels don't support the size you are trying to view it in. Try shrinking the output and see if that helps. If all of your pictures are still blurry, make sure your software is up to date. Hope this helps and congrats on your wedding!
Answer: Hello! Thank you for your question. F you purchase the Pro plan, you can download your creation as a video file and share it with the recipients. There would be no need to continue paying for the annual plan. If you share your creation online, you will see a Smilebox watermark and limited functionality once your subscription is canceled. Please send an email to support@smilebox.com so we can reply faster if any questions appear.
Answer: NO charge for using the electronic cards designated as "FREE"
Answer: On my smugmug site, aaronsbarefoorphotography.smugmug.com, they typically print within 2 business days and ship via the method you choose USP Priority UPS Ground 2-5 days, or UPS Next Day. Or 2nd Day Air Mahalo Aaron
Answer: Hello! You can add a clickable link to the comments section next to the invitation.
Answer: Hello! The slideshow is always available for you if you do not delete it. Please let us know if you have any additional questions.
Answer: A: Hello! Please send an email to support@smilebox.com or submit an online form https://support.smilebox.com/hc/en-us/requests/new so that the Smilebox Support Team could assist you as soon as possible. Thank you and take care!
Smilebox enables people to tell the stories of their lives, big and small; in fun, simple and creative ways with custom eCards, slideshows, invitations and more.