SmileBox

I bought, and paid the professional membership, for the old Smilebox desktop. When it was no longer supported, I upgraded to the online version and paid $50.94 in March of 2021 (for what I believed to be an annual account). I logged into today to use it and can't do anything but create, and my account is listed as 'Free Account". Of course, Smilebox no longer offers phone support, so I'm currently looking for an alternative. They had an amazing product, but it's suffered greatly with the online platform.

They show $4.99/month and a "50% OFF", but there is no option to pay month by month. Only year by year, so if you want to use this software you immediately have to pay either $59.88 (premium) or $139.99 (Pro)

The free account only lets you create, not distribute in any way.
Horrible!

I used smilebox one time last year to make a slide show about my brother who passed away. No where did it say they signed me up for a yearly subscription. They pulled money out of my account that I do not have. What they offer for the price that they originally charged is a joke. Hardly get any features and then wants you to pay more to add on what I think is basic items and should already be included in the original price. Will never use again or recommend to anyone I know

They will keep attacking your account. There is no way to end the contract. You can not get a person to talk to on a phone to help. They want you to go by your email to cancel then state that they have no contract with anyone with that email. Used them once for a funeral video. We are on 4 years. They just stole the last $47.88 they will ever get.The bank cannot return because they say they have an account so its a legal grab. I am changing all bank cards and blocking them thru the bank. Not getting my money back do not make the mistake I made and trust them to be a reputable company.

Intentionally misleading about cost. If I could I would give it a zero. The site leads you to believe that it will cost you a little less than $5 dollars to use their card service. However, that is not what it happening. They charge for a year subscription which you find out after you click the option for $4.99. So instead of paying $4.99 you are paying just shy of $60 for the beautiful card you created. There are many other companies out there that offer a similar product without the deception. If you look at the reviews you will see there are many reviews about this issue. I am not the only one. It is intentionally misleading advertising and then when they trick you, they tell you its your fault. 100% do not recommend any company that makes their pricing deliberately deceiving. It doesn't matter how lovely their product is. They intentionally take advantage of people as a policy. Its despicable. It is gross.

Many years ago I used Smilebox to create a few items. I had a very basic subscription and cancelled it. Suddenly its 2021 and I was billed $47.88 on a brand new credit card for Smilebox. I have no access to the old Smilebox account or the email it was associated with. I'm trusting AmEX will go after them. Check out the complaints on BBB and several other platforms about Smilebox. Apparently they bill folks all of the time! FRAUD!

This was a good product but with the changes the frustration of the program not working. Losing what you have already produced, no help from company to get you through glitches, no communication, and rising cost for less product, leaves me with nothing to say other than save yourself some headaches. This is not worth your effort just to lose you time, money and product. Get a clue Smilebox, you have the product, do what the customer ask for, without changing you will only have your customers for a short while. People talk, you will be out of business soon if you don't change. This is my 3rd try with Smilebox and this last time I did it by the month. For a months work I got 1 slideshow that took, the rest they deleted or would not save.

When you sign up for a membership, it appears that you are signing up for a monthly charge. No! They charge you for a full year. You can cancel at any time, but you won't get the remaining months refunded. I just threw away $60.