Snakes at Sunset

I ordered a emerald tree boa from snakes at sunset, I was hesitant after reading the reviews, but I gave them a call and talked to aerial. He was awesome! He's sent me pictures of all the babies and helped me pick one out. I paid for him online and got him the next day. Their prices were cheaper than others and their service is great! I highly recommend them.

Fast, friendly no problems! I received a happy healthy animal with in 48 hours of deciding a needed a 6th snake sense my normal pet store has a hard time getting even a common one. Will defiantly use them again and will be telling every one in my snake circle about my experience. Great job Snakes@ Sunset!

I saw many negative reviews on here; however, I had a great experience with Snakes at Sunset. I am a well experienced dart frog breeder and therefore, had many questions for the Snakes at Sunset team. They took their time to answer each one of my questions, they sent me photos of each animal, and sent the animals in a timely manner. After just receiving the frogs a few hours ago, I can see they are in great health and I would absolutely purchase from them again.

Thank you Snakes at Sunset. I bought my daughter a ball python from you guys and I was so worried about the shipping from Florida to California but all my worries went away once he arrived. He is so healthy and beautiful and we couldn't be any more pleased. Communication about shipping was super clear and package arrived exactly when it was supposed to. He is super sweet and just hope he loves his new home. Thank you so much Snakes at Sunset.

My snake came on time and super healthy. I never had to call them everything was done in a timely and orderly fashion. My only complaint is that they didn't give me the day/month he was born, his sex, or the last time he ate but I immediately took him to the vet and they gave me an approximation.

I understand the complaints about the customer service, Mike B is pretty blunt. He answered most of my questioned, but it seemed like he was in a hurry. I didn't want to talk to him anymore, so I texted the number they have on their websit, and whoever that was, was much nicer. Anyways, I ordered a northern blue tongued skink Tuesday night, it was shipped Wednesday, and got here Thursday morning. They sent me tracking information, so I had no problem with shipping. Was just as they said it would be. My skink is pretty happy and healthy. I'm really glad I ordered them. After reading these reviews, I was worried, but I had no reason to be. Everything turned out great! They seem like a company who has their business together. For anyone thinking about buying, just text the number and communicate that way if you want someone friendly. I do recommend them though, and would purchase again.

I randomly decided to order a few new lizards for my newest terrarium. I did absolutely no research regarding this website reliability, and I'm glad that I didn't because I probably wouldn't of purchased from them due to all these bad reviews. My order was placed on Thursday at 2:30 AM, my lizards arrived Friday morning at 9:45. I opened up my package, and had 3 wonderful new lizards, very active, and they all look quite healthy to me. Maybe I just got 'lucky', but all I can say is don't let a few bad reviews ruin your chances at getting your new little reptile friend!

P.S. This is my first review I've ever posted, and I'm only posting it because of all these terrible reviews that are pointed towards this company. They seem to have their stuff together to me.

I ordered a female green tree frog to house with the male I already have. They shipped me another male. I sent an email asking to resolve the situation and never heard back from them. $55.99 down the drain.

I placed an order Friday evening, gave them a call Monday morning to check the status of the order and by Monday evening it was shipped out and I received it Tuesday morning. It was more beautiful than the picture on the site. I love him.

Ordered a GBB tarantula online that never arrived. Id taken a half-day off to receive package but nothing arrived. The store was no help. I talked to a guy there who told me to go to their message board, then hung up. The message board would not not open and said I had zero items on order. I called back a dozen times and got nothing but a busy signal. No voicemail either. I emailed and was told to go to the message board... again. My followup emails were ignored.
Customer service for Snakes rates 0, professionalism rates 0, and overall experience rates 0. Now I'm working w my card company to get my $200 back. What a lot of work and grief in this attempt at a transaction. Don't take my word; read the one-star reviews here and on Yelp. Apparently, in store purchases are good, but online purchases are terrible. Buy at your own risk.

I bought a frog. It was shipped out and made it to Indiana. 15hrs after it said it was in transit it still didn't make it to the next FedEx center. Chances of them giving you your money back is slim to none.

I was interested in a Black Roughneck Juvenile and asked about it's temperament in their chat app, no reply. The next day, Sunday, went ahead and pulled the trigger and bought the animal. A short time later I asked if they could hold the shipping until the next Monday, no reply. Two hours later I get an email that the animal has been shipped. Received the animal that Tuesday morning and the animal was seriously undernourished and obvious in distress. Wednesday morning it was dead. Buyers beware!

I was skeptical after reading the previous reviews, however, I went with my gut. While the response from MikeB was curt, it's the animal that counts for me, not the level of customer service.
My King snake arrived plump, no mites, no scale issues, warm from his heater and ready to explore his new 20 gallon condo. The true test will be in a few days when it comes feeding day, however, honestly I'm not real concerned, this is one chunky monkey. If appearance is any indication, this little guy has never missed a meal.
Very satisfied customer and I would not hesitate to buy from Snakes at Sunset again.

You'd probably be better off going to petco because these animals are jammed in small enclosures, some of the water dishes are dried out, worms are just left in bowls ect. There were two beardies jammed inside about 40-50 gallon and they were NFS. Many snakes were jammed in what looked like 12x12x12 with nothing but a single empty dish. Please do not buy from this shop, go to a trusted breeder, not this pet smart quality store.

I've ordered reptiles by mail from many sources. I really only had trouble with one. But Snakes at Sunset isn't that one.
I can't tell you how long I've been waiting to find Jeweled Lacertas. They have been out of stock everywhere for the longest time. So when I found them, I was excited. I ordered them immediately and Snakes at Sunset kept me on top of when they would be sent and where I can pick them up due to weather issues.
It could not have gone smoother. I picked up my lizards which were in excellent heath and followed instructions to the T!
The lizards have adjusted to their environment and don't seem as timid as these lizards usually are.
I am extremely satisfied and look forward to doing business with them in the future!

Ordered my Western Hognose from the Snakes at Sunset website this week and he came the next day at 10am. I even called to ask about how long it takes them to normally ship an order and just make sure mine went through, and the man I spoke to was very helpful and professional. The packaging was secure and came with a sheet that explained the use/or lack of the hot/cold packs and how to remove your animal and properly warm them. My hoggy is in great shape! Beautiful and healthy, very active and was obviously accustomed to being handled. I'll definitely do more business here in the future.

They are total scam artists... they took my $$$ for an online order sent me an email stating it was shipped... NOT SO! They made the label but never shipped the product! I called FedEx and they confirmed no product shipped! I called the store and the so called manager acted as if he didn't care that it's Friday and deliver was scheduled for Tuesday! We knew that even if it was shipped it was dead... he never offered to ship another or return our $$$! He was so rude my husband asked it speak to him and he hung up on my husband! I called them back and let them know I would be reporting them to my bank for taking $$$ from my account without sending out a product! These people suck... I wish I would have read the previous reviews before ordering... I hope I can help someone else!

Ordered a Pacman frog, recurved it but it had a calcium deficiency which gave her a deformed jaw.
It couldn't eat even with had feeding crickets or meal worms.
Of course it died. 128.00 wasted, and the slow death of the poor frog.

Emailed, texted, called nothing but crickets.
Their phone rings forever and goes to dial tone.
Buy at your own risk
I would have given them a lower score if available

My blue iguana arrived with its pelvic bones showing. I took photos of it immediately after unpacking and rushed it to the vet for treatment and a checkup. I was late to work that day.

I contacted the seller with the photos. Employees told me that the blue iguana was just dehydrated. It was not. After many months of vet trips and intensive treatment, the iguana died. The wasting disease that the blue iguana arrived with (likely crypto) has now spread to my albino iguana. I didn't realize that soaking in pure ammonia is one of the only ways to disinfect for this.

I'm still living a nightmare and I ordered the axanthic iguana back in April 2016. Now I'm just waiting for my poor albino to die the same way as there is no treatment for this terrible disease.

Snakes at sunset has cost me thousands of dollars and caused me much heartache. Do not ever order from them.

To whomever might be reading this please do not buy your pets here. I have purchased 2 different reptiles and both died within a month of having them. I owned a caiman and he died in 3 weeks and a peach throat monitor whom I've had max 2 weeks. They sold him to me having 2 months and saying it was eating crickets fine when it wasn't. He was extremely malnourished and ended up dying. Mind you I paid $400 for the caiman and $330 for the peach throat and they didn't even make it a full month. Do not buy reptiles from here.

Horrible buisness, bad customer service, and sick animals. I ordered some pacman frogs and one of them showed up dead and another sick in 90 degree weather with a heat pack? I emailed them and I got nothing but rude responses and Just plain out ignored after their mistakes. I ended up not getting refunded for what was their fault and completely ignored after bringing up the issue of their mistake. Their website even says live arrival guaranteed but that's complete BS.

Ordered a lizard from these clowns. They never answered texts and when I called their number, the people who answered were useless and unprofessional. Please stay away from this company. They are the worst of the worst. I will never order from them again.

The customer services if horrible. I called with a question about an order I wanted to place and the guy who answered the phone was rude. It was as he didn't care for my business. I would hate to have to try to return anything to this store.