SnapfishReviews 490

I ordered a 16X20 canvas print. The canvas was applied rotated clockwise on frame so black edges appeared at corners. This is the same problem I got printing at Walgreens. They likely use the same printing machine.

Snapfish was running a 70% Off photo tiles. Tiles were $3 each, so 16 tiles for $48. Shipping is where they get you, $56 in shipping. Can't use more than one coupon code. Not so much a deal.

The edit option is horrible! You have to add the photos into the order and then edit them! Can't you make this option easier? And press 1 for English so you can get someone who don't speak English!

Totally disgusting customer service, cant even get tracking right. Waiting for my refund. They cannot find the order i placed and waiting for response.

I have ordered a few photobooks to be printed and have been very happy with the results. I have also ordered the glass photo frames, mouse pad, customized pillows and mugs. Very satisfied with results. Will definitely be ordering more products when required. Cheers.

Truly horrible print quality. I've used them for years and this is a new problem. They will also not reprint or refund you. Horrible customer service, they will ignore you and reply in scripted responses. Do not order from them.

Positive is a great product/service but -10 for shipping/timeliness and customer service. So +1 is TOO much!
My completed order has been sitting in OH (it's destination state) for FOUR day and is set to deliver in SEVEN more days, totally inexcusable when I paid $12 for shipping. Get off your lazy a$$ and take care of your loyal customers! Very, VERY disappointed!

I placed a $230 order for sweatshirts. They were listed as $75 which I discovered they double the price then act like they give an amazing discount. The next printing site over offered a much better quality product at $35 each. When I received the order, I was sent 5 t-shirts. I would never pay $75 for a t-shirt. I immediately got on line to see if they could fix it as they were for Christmas gifts. I was told that a Supervisor would contact me by email. 3 days go by and I reach out again and I'm told the same thing. It's been 2 weeks now and Christmas is over. I contacted them again and they offered a credit for their website. I explained that I wasn't using them again as I discovered that they messed up two orders. They offered half the refund if I send the product back. I am mailing their crappy product back and praying for a full refund. I will also delete my account and make sure my family knows not to use them in the future. I would've been more forgiving had they immediately sent me the correct items I ordered when they could clearly see that I didn't get what I ordered. Please save your time and money as they are half-assed and zero quality control.

I would encourage anyone looking at using this company to avoid them at all costs! False advertising, misleading delivery, next to zero customer service. On top of this, here in Australia they're charging you extra for 'express delivery' thru Courier Please who actually don't offer an express delivery option, so this is fraudulent in itself! Delivery hasn't arrived, when you try to contact customer service you're directed to an offshore 'live chat' where you get no help at all. Extremely dodgy company who should be shut down!

Picture quality is great, but they keep falling off my Sheetrock wall! Damaging the corner of my picture

I bought Christmas cards in mid Nov. They arrived quickly, but I noticed that there wasn't enough contrast between black writing and the fairly dark grey/black background. I sent the cards out anyway because I wanted to get them out. I messaged Snapfish after looking at my online purchase (I wanted to check to see what the card looked like compared to what I received), but I was told I only had 28 days from the so by the time I contacted Snapfish, it had been 33 days from the time I ordered it). Basically, they told me they could not do anything.

Service stinks... the print we desired was wrong, the wrong name on the calendars, assistance was terrible and on actually disconnected our convo when I sought help. NEVER EVER AGAIN!

The worst customer care support ever! I bought a photo book and have bought several here before. There is a review and buy section after you are done with editing. I made one photo of the background for both pages which is an option but when printed the one photo printed separately on each side. So instead of a sunset going across both pages it was a picture of the sunset two times. This happened on many pages in an 11 x 14 book that I bought. It looks absolutely horrible and I'm embarrassed that it came out this way. Not my fault and not in the review section when I approved the book. I could understand if I made a mistake on one page but not on several pages. You cannot talk to a live person you just have to chat with them person that has terrible broken English. Did not listen or understand what I was saying and then looked at my project and said all of this was exactly as I approved it. There is a software glitch and I will never ever order from this company again! They said someone would email me. Seriously I'm supposed to have an email chat with someone!? So frustrated I will never ever use this company again and I would never recommend them to anybody. I'd give them a -1 star on reliability and a -1 star on support. I did not feel heard or cared about. This happened on a couple different books that I bought and I absolutely no I did not make this mistake myself. Flushing this company down where it belongs.

Photos came out blurry, dark, lack of colour and with peoples faces cut off it. Utterly appalled by this, this was a christmas present and now its ruined. Please avoid, customer service are unless

It was the first time I decided to use Snapfish. I spent at least a week uploading and correcting historical photos of my family. While I am gathering our family photos during the week, I log into my account and I see that all the photos and projects were gone. I spent over 20 hours of work on this. I am so angry about it. I would never recommend it. I went to Costco website and I was able to locate picture from 2010. They never deleted anything.

I am so disappointed in Snapfish after having success in the past. I ordered Xmas cards on Dec 2, which were set to arrive (per UPS notification) on Dec 11. Per the notification app, they sat in my city for days, were never delivered and then showed up across the country! Now it says they will be delivered by Dec 22, by which time I will have left town. Customer Service was no help at all and just read me a script ("you didn't deserve this to happen to you"). Come on. Even if it is UPS's fault, they should help problem solve.

Ordered cards to be picked up at a local location. I was prompted to put in my cc information on Snapfish, but then had to pay at the store also. Cards turned out bad with a random white border on one side only. Snapfish says they cant help :(

I spent all morning ordering tiles that were on sale for 1.99. When I put the deal in the order was 40 but the shipping was 61 and change. The tiles were actually $5 a piece and they wouldn't let me select a cheaper shipping and get it after Christmas. I call BS. Those tiles are not even heavy. I will say the quality is good but the deal was crap. They should have had a shipping selection for after Christmas.