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Here’s what consumers have asked with answers from Snapfish staff and previous consumers.
I hate snapfish after my Christmas card debacle so I can't help... I'm thinking SHUTTERFLY?
I think I will try shutterfuly I used it short while before snapfish and loved it now I am sure they might have a different layout & process. Seems these companies make things more complicated rather than simpler..
I have made a book using the Harvey Norman Photo site - I like the editing choices (not as many options as Snapfish). I sent it off for printing a week ago and was fully aware that it would take 7-10 days. So I am on the edge of my seat waiting for it to be delivered to the local store. Perhaps not as good specials as Snapfish - but then I did get 30% discount.
I sat for hours at my computer and also created my first photo book for my sons 30th birthday, I done this with my sister, once done we saved the book then went back in to make sure it was saved! I went in to day to add more photos and to my amazement my project was gone! I went on the live chat and spoke to someone called Ram, I was told I have never had a project, I told them it was on the old classic, they checked and told me there was never a project! Who ever set the new style have really messed up and I need answers! This is not acceptable!
Since H-P sold Snapfish to another company, Snapfish service and product line have deteriorated to where no one is happy or satisfied. Re. Customer service, it is NOTHING like the old Snapfish was. Almost impossible to reach them, their answers are vague, non-committal, it's like you're talking to a machine. After using them for several books, I have switched to Mixbook.
