Snapfish

I am so disappointed in Snapfish after having success in the past. I ordered Xmas cards on Dec 2, which were set to arrive (per UPS notification) on Dec 11. Per the notification app, they sat in my city for days, were never delivered and then showed up across the country! Now it says they will be delivered by Dec 22, by which time I will have left town. Customer Service was no help at all and just read me a script ("you didn't deserve this to happen to you"). Come on. Even if it is UPS's fault, they should help problem solve.

Seriously the worst printing service I have ever used. The B&W image I sent them was stripped of all its details, it looked like a bad xerox... a BAD xerox, because B&W copy machines produce more details than this joke print. Highlights and light greys were all washed out white, medium greys were crushed to solid black. The canvas had a diagonal crease across the middle, and the bottom of the photo has scan lines that look like the printer was running out of ink. Total garbage from print to mount. I don't understand how this was sent out. Customer service hung up on me during my 5 attempts to get a refund. I am seriously in awe of how bad this company is.

I would encourage anyone looking at using this company to avoid them at all costs! False advertising, misleading delivery, next to zero customer service. On top of this, here in Australia they're charging you extra for 'express delivery' thru Courier Please who actually don't offer an express delivery option, so this is fraudulent in itself! Delivery hasn't arrived, when you try to contact customer service you're directed to an offshore 'live chat' where you get no help at all. Extremely dodgy company who should be shut down!

I'm amazed about all the complaints in here (not judging!) it's been a while since used snapfish but this site it's been my family's option when it comes to print our pictures.
Their quality was good, I even have a poster I printed with them in 2010 and the colors are still good.
You gotta make sure your pictures are cropped like the way you want or check other details. Online services can be a massive headache.

My sister still uses Snapfish and so far she's satisfied with the quality of the printings.

Every year I make a family calendar. So this year, at the end of January, I made a darling family calendar. The calendars were on sale for $7.99. Then I saw that 8 x 8 tiles were on sale too. So I purchased one photo tile of each grandchild. The tiles were great until I hung them up using the enclosed magnetic hangers. Within 3 hours all 11 pictures were on the floor!
So after purchasing 6 calendars and 11 photo tiles, with the sale, my cost was $64 including tax. Ok, that's fair. Then they added SHIPPING AND HANDLING! S & H was $77.32! It was 120% of the cost of the items. I have never had shipping cost more than the item. I am done with Snapfish. I am going to remove all my photos from their website.

I ordered a few 4x6 prints as part of a larger holiday card order. I was charged $7 for shipping just for those prints. I also ordered multiple calendars and the shipping was WAY more than actual USPS. Disgusting the deceptive sales practices. I won't be buying from snapfish again

I put in an order for 20 Christmas cards. After reviewing them, I reordered 40 more of the EXACT SAME CARD for a cost of over $200. The second order was defective, as it cut one of the photos in half. There is Zero customer support. I spent hours trying to get this resolved, and they denied all liability. A sham company. I will not use again.

I used a discount code, but for $15 I didn't think the images would be so grainy. I used high resolution, professional images from a vacation shoot. Up close, they are extremely pixelated. Would not purchase again, I guess that's why Snapfish is so cheap?

In November I ordered several photo Christmas ornaments as well as some prints. They were supposed to be delivered by 12/13/23. It is now 12/22/23 and they have not come, and per chat with agent, they seem to have all gotten lost in transit. I definitely won't have them in time for Christmas, despite ordering a month in advance. One occasional lost item at the holidays I can understand, but for multiple orders to get lost and never be delivered is ridiculous. So disappointed with my experience trying Snapfish.

I used Snapfish to order Xmas cards for 2023 holidays. Snapfish's confusing push notifications sales during checkout caused me to order the wrong photo tiles. They offered metal photo tiles for $2.99 ea. I ordered 9 of them. What arrived are foam mounted tiles. I reached out to customer service. The agent said that I definitely ordered matte finish and sent me a screenshot of the order. Fact is there was no indication of whether the tiles were matte or metal. I ordered them in good faith they were metal. Very disappointed. Will be using Shutterfly from now on.

I paid an outrageous amount for shipping to be expedited and arrive by a specific date. Not only did it completely miss the date, but by a whole week, and the customer service chat agent sent me follow-up emails saying the issue was resolved. Nothing was resolved. No customer service at all. The prices are really good, but beware that you can't rely on any shipping information or service.

Snapfish is a scam. They have zero customer service. I ordered an item for delivery. It has not arrived. There are no updates on the tracking. I've emailed multiple times and received no reply. Their chat function just sends you to an FAQ page which sends you to the tracking page and you're caught in an endless loop with no resolution. They take your money and leave you high and dry.

I sure wish I'd read the reviews BEFORE using Snapfish! They are terrible. Their so called customer service is a joke. You can't get a real person (well once I did, but now cannot get that phone number. Can't even find it in my recent calls?) weird! And the chat is terrible. They don't help. The book arrived with a cut on one of the pages. I should've stuck with Shutterfly, but thought I'd try a lesser know cheaper version. You know what the saying is: You get what you pay for. Stay with Shutterfly or any company other than Snapfish! They are TERRIBLE - cannot get help! AARGH! Can't believe they have any positive reviews!

2nd time ever ordering from the App. Zero problems, easy steps, amazing product, price worth the value, and free shipping that also arrived early. As well as tracking information. I will absolutely order again. However one word of advice. Suggested prices are very Hugh, with the discount their fair. I'd suggest lowering your prices and always offering free shipping to repeat clients.