Snapfish

If your only printing a few dozen photos then snapfish may be for you. I was first misguided by the "penny prints" they charge a minimum of 25 cents per photo, should be "quarter prints" They offered me a discount through my email for signing up. By the time I had chosen my 450+ photos I had entered the code which was conveniently located at the top of the page and it said it was invalid. There are other codes on there website to order your prints and when I entered one of the codes it said it was invalid. For 450+ photos they wanted me to spend $145 dollars. While this may be a good deal to some, this was outrageous to me. Double thumbs down.

I ordered 4 photo books of our California family vacation of 4 beautiful, crisp, sunny days. The pictures are awful in the book! Skin looks pale white and sunny blue skies look grey, and every picture is blurry. The sky in the bridge picture is bright, almost cobalt blue in the original. Even Walgreens prints are better. I have gorgeous Snapfish books from years ago, I don't know what happened. :((

I ordered our photo Christmas cards the 1st week of Dec they were stuck in GA for 2 weeks I had to personally file a missing package with both UPS and USPS since that's the way snapfish sent started with UPS - finish with USPS. When I got them 4 days before Christmas the quality looked like junk in fact the 24 hour service at Walgreens that I had always used prior was superior to what I got. They also left off the envelope return address which was supposed to come with it. The ornament I purchased extra of the photo on the card had a hole for the ribbon right through my grandson face making him left off the photo. I tried multi time to contact snapfish they have no number was finally able to chat online and they said " sorry thanks for your business" pitiful customer service. I would not recommend them at all, that experience set me back $90 plus shipping for 60 cards that look awful - an a whole lot of stress! Please use a different service so you are not disappointed.

I ordered a few 4x6 prints as part of a larger holiday card order. I was charged $7 for shipping just for those prints. I also ordered multiple calendars and the shipping was WAY more than actual USPS. Disgusting the deceptive sales practices. I won't be buying from snapfish again

I ordered calendars on Cyber Monday from Snapfish. First off, I waited until then because Snapfish is so expensive. I needed the discount. At checkout I was given an estimated delivery date of 12/14. It is currently 12/16. The order status on the Snapfish website has an estimated delivery date of 12/13 (three days ago), but the status says my order has not been handed over to UPS yet. I'm currently trying to get an answer from Snapfish on when I can expect to receive my order.

UPDATE: I was finally able to get through. They cancelled my original order and re-ordered it all. They told me it would be here by the 20th. It is now the 23rd and the re-order has not status listed. Trying to contact them again. I would highly suggest not ordering from Snapfish.

Printed holiday cards off center. After 4 chat conversations of more than 30 minutes each, they finally agreed to reprint. They promised it would be better. Reprint project arrived, and it was worse then the first. And no response to multiple emails and requests for refunds. These people are the worst. I should have stuck with Shutterfly- they are always reliable.

I spent hours perfecting the layout etc of 20 identical calendars for Christmas gifts. Got to the checkout and was going to be charged $144! Contacted Australia Post and the correct price is $20. Every communication from Snapfish says that their postage prices are not based on product and weight, but reflect the overall costs. Translation: they inflate postage prices to offset the huge discounts they offer on outrageous original prices.

I was a customer for years. I just ordered 4 items only received one. Had high COD charges on others. Customer service is non existent

TERRIBLE! Bad, bad, bad.Do NOT use this company. Everything from not sending me my order to a complete run around beyond that. Whatever happened to customer service?

DON'T EVER DO BUSINESS WITH SNAPFISH! THERE IS NO WORKING PHONE NUMBER FOR CUSTOMER SERVICE! I KEEP GETTING THESE SPAM EMAILS FROM THEM WITH NO UNSUBSCRIBE LINK. IF YOU TRY THEIR "CHAT" IT'S ONLY AN AUTOMATED AI SYSTEM THAT IS USELESS. IT REJECTS THE "LIVE AGENT" OPTION AND ACCORDING TO IT, I HAVE TO LOG INTO MY NON-EXISTANT ACCOUNT TO DELETE MY INFORMATION!

Interesting - I just went onto the BBB to file a complaint against this BOGUS company and BIG SURPRISE, they have an F rating and nave NEVER RESPONDED TO ONE SINGLE COMPLAINT!

HORRIBLE. Don't use them. I used them since inception. My latest order NEVER arrived. I tried to email them. Nope. No email to use, no phone number to call. They were to send a second set of prints. I Have a tracking number. NEVER ARRIVED and tracking number NOT FOUND. They have become an AI invisible entity. GOOD BYE. You will SOON be out of business.

Tried to contact them to replace broken lid. They cut me off 5 times. Zero customer service or care. I would absolutely avoid using snapfish as they have substandard items and no customer service

I have ordered their lay-flat books for years and now their quality went from very good to horrible. They ship products that have terrible workmanship. When trying to talk to Customer Service, they lie about what they sent you and promise to get back to you and never do. I've done a lot of business with this company over the years, but it's all over now. This billion dollar company does not stand behind their products.

I have been using Snapfish for many years, I am very thankful to be able to used my old pictures stored on their platform.
Loved their quality of their product and customer support, they stand behind making sure customer satisfaction is their number one priority.
Also very happy with their app and the easy way to add beautiful detail to my photo album and mugs.
Looking forward to many more years using your service and highly recommend your site!

I ordered prints for a celebration of life for my daughter. The celebration is on 5/18 when I ordered delivery date was 5/14 I got shipping confirmation that says they will be here 5/21. I chatted with Angela that was less than helpful basically telling me there isn't anything she could do for me n would send this information to next level of support because she is not able to authorize anything. Now I have no pics and can't get refund! Just ridiculous! I will not ever use this service again!

I ordered photo prints on January 31st. The initial estimate read the delivery would be made yesterday. The packets have been sitting at the UPS sorting facility located 5 miles from my home since February 3rd! Now, the estimated delivery date is February 13. $11 to ship some photo prints and it's going to take 10 days to travel 5 miles? The delivery price seemed reasonable because it was UPS, but then it was transferred to the post office. Had I known this, I would have had them printed somewhere else. I had 2 orders so I paid a total of $19 in shipping for it to arrive in 2 weeks, maybe?!?

I just received my precious Christmas card! When the ads all say great and the customers say terrible... this is open information. I wish I had read reviews and urge readers too. "cards" means "post cards". I also started receiving a lot of advertisements on my phone> I paid $5 each for a dingy looking postcard and print that was obviously cheap and uneven in contrast and a unified look. Thrown together for sure. They need to hire professional designers and graphic designers and come up to their false advertisement. Their beloved profit margin may go down but their contribution to community well-being and the pride of a good product should more than justify it. Never Never again.

I'm surprised by the other reviews I've read here. Maybe they've improved their customer service greatly in the past year. I had an order not arrive, and they reordered it for me and shipped it for free. Product was perfect; just like I designed. No problems with the chat function on the website. If you haven't tried Snapfish for a while, consider trying it again.