soccer.com

Gave a one star rating only because there is nothing lower! Ordered item on Nov 7,2016. Promised delivery by November 17th. Now well into the new year and 4 phone calls later - still no jersey. Staff apparently taught to say they are " fast tracking" request but that is same story I got 5 weeks earlier when jersey was ONLY three weeks late! Asked to speak with a supervisor and was told they are too busy to speak with me. Left voice mail for so called Presidents office. Another joke. Still no response. Read other reviews. Stay clear.

Avoid the frustration and disappointment of dealing with this company.

I ordered a pair of cleats that were in stock and it took them four weeks to arrive. By their own records it took them seven days before the shoes were shipped. Promised arrival dates kept getting pushed back until it was too late as my season had started. They seem to use some discounted FedEx ground service which took three weeks to go from NC to WA. Calls to customer service would have me on hold for 40+ minutes and offer no assistance. Similarly, email to customer service were never answered. I ended up buying shoes locally and then refusing the shipment when it finally arrived. Find another online retailer or buy locally. Don't waste your time with soccer.com.

They take your money, give you a delivery date & then weeks after not receiving the item they continually tell you it's "processing" with no other information. I should have read reviews before ordering.

We've ordered our children's soccer uniforms from Soccer.com for 10 years. There has never been a positive experience. The shipping is usually delayed. Customer service employees are not empowered to help customers. I wish we could buy the uniforms somewhere else. Also, what's up with the marketing loyalty program - I think it best you turn it off - I've been a Gold Goal Club member for 10 years and spent thousands of dollars - why don't I ever qualify for free expedited shipping?

Worst experience I've ever had in 10+ years of youth soccer. Gear is poor quality too and has already started to fall apart after less than 60 days. Orders take 2+ months to arrive and their customer support is horrible.

I ordered my son's soccer team uniforms back on 2 November 2019. Today is 19 November 2019 and his uniforms are still not here. He had to miss a game last week because of it. The worst part is, it doesn't matter if you pay extra for faster shipping because it's equally slow. If I could have ordered with a different company... I would have because this is ridiculous! My son has another game this Thursday (day after tomorrow) and I'm hoping his uniforms make it before then. Maybe Soccer.com should have a talk with FedEx on how their product is delivered to customers. Something has to give here. There are so many negative comments concerning the turnaround time, one would think something would change. Ugh :(

How this place stays in business is a mystery to me. They delivered one item of six for our daughters soccer season and never delivered the remaining items during the entire season. Multiple calls to customer service were followed by empty promises the rest of the order would be overnighted to us. This made our daughters entire season more stressful as she did not have the correct jerseys and had to keep requesting to borrow last years version from her other teammates. Here we are with a week left in the season, I'm trying to get a refund for items never received and their customer service solution is to put me on hold and never come back to the call. I tested and they left me on hold for over an hour before I hung up. If your club has the option try to find a better solution for your uniform needs these folks abuse and simply don't care about their customers.

Every time you look up a cleat it will show in stock, but once added to your cart it shows the "sorry out of stock" I thought this was just a glitch for certain pair until i saw it happening to every single shoe I chose. Very frustrating to spend so much time researching a pair of shoes finding it and not being able to purchase it. To make it worst I finally found a pair of shoes that by the grace of god didn't give me the out of stock message, but when i purchased them they kept getting delayed and took almost 2 weeks to get to me. Definitely regret purchasing the $10 reward club that's suppose to give you discounts, since its impossible to find shoes that are in stock. Taking my business elsewhere. Fix your damn site!