soccer.com

Horrible customer service. 1 star to write the review. Zero stars more like it. Dont order from them

My new champions league ball has a puncture somewhere and i cant play with it after 1 hour pumped. Never come back.

I placed an order the second week of August and paid the $25 to expedite the order quickly, at least that's what I thought 2 day shipping meant. A week later and still nothing. I then called and spoke to a rep that informed me that after the 7 to 10 day processing was finished the expedited shipping would go into effect. That blew my mind and I explained to them that 2 day shipping means 2 day shipping, ( honestly the tone of voice told me that they could care less)

I finally received my son's kit and lord all mighty it was the wrong size. The next day I sent it back, I called them to let them know and that's when my headaches really started. That's when I found out that I needed pay for a new order all over again, that utilizing the credit I already had was not possible. I ended up paying for everything once again. And the delivery date was set for the first week of October, at this point almost 2 months and still nothing.

I thought things would end there - NOPE - I received my refund from my previous order and $25 were short I called them back and they told me that they made a mistake, when they were counting the pieces returned, I said OK - innocent mistake - things happen.

I then started to receive emails telling me that the items I ordered and that were there, were really not there and that they are on back order and that the new shipping date would be for some time period for mid to late October...

How can Soccer.com think that this is OK? I have an 8yr old that basically wants to drop out of his league because he is the odd ball of the bunch without the proper uniform.

Soccer.com does not make things easy where it should be easy. If it was up to me I would pull Barca Academy out...

I tried placing an order online but it wouldn't take my rewards cert, so I called and was told that system is new and there is a glitch and they would send me an e-mail with instructions within a couple of days. Once I got the e-mail, it said that I could combine the 20% off and the $10 coupon, but, once again, the online site would not let me. So, I called yet again. The girl tried telling me that I could not combine, but when I quoted her their e-mail stating succinctly that it said I could combine, she tried, put me on hold to get more help, then said she could not do it and that she would have to get help from a mgr. This was because the computer program took a percentage off, but not the full 20% off. If they are doing this with all of their customers, most of whom probably don't pay attention to a dollar here or there, they are saving quite a bit of money for themselves. I asked how long (we had been on the phone now for 50 minutes) and she said another 5-10 min. She said she could call me back if I preferred, and I really hesitated, but agreed. To her credit, she did call me back-- but only to lie to me. She said I got the discounts. Upon receiving the confirmation e-mail, it was still incorrect and did not include my $10 goal club discount. Fuming, I went to another website, ordered what I wanted, and then called to cx at soccer.com. The girl said she could not give me a confirmation # because she did not have one on her computer, but that I would receive a cx e-mail. Well, the next morning when I had not such e-mail, I called and they were closed, so I sent an e-mail stating that I had cancelled. The next day when they responded, they said they had no record of any cancellation and they could not cx one of the items. I called and asked to be directed to a mgr-- tired of all the lies coming out of the phone techs. He started telling me that, unfortunately, they could not cx the order and after threatening to go to the president of the company, miracuously he was able to cx it. A real pain in the butt! I do not recommend this company at all!

The nightmare was
0. The team uniform was not available in the website eventhough they had sent the email confirming that were ready to sell them
1. Difficult to create the account via web. The web is not prepared for international customers additional to canadian
2. Unable to place the order by phone because they did not have the same information that they have on the web
3. Back again on the web once the account was finally created. Error message while processing payment. Mails and phone calls which do not resolve anything. Their system did not resolve to generate an order number but it did charge the credit card several times. Our credit cards were blocked thanks to their site. (Besides I received an unknown charge in one of the credit cards used to process the payment on their site so blocked that card also)
4. Back to the phone to try to process payment there and again and now credit card charge rejected due to security issues.
5 Try to pay by moneygram in mexico they accept sending transfers to individuals not companies
6 Back again to the web adding paypal account and it did went through finally it gave the order number. Nightmare seemed over hahaha

7. I received an email to contact customer service (the phone number does not comes in the mail body). Because they did an error calculating the shipping fee and I should pay $16 usd more. THEIR error not mine. There is not place on the web site that says that the fees are estimate and you will asked to pay for it latter and delay the shipment.

8. Back again in the phone with the customer service representative who did not solve anything. I told him that the bank has rejected the charges to the credit card from your company and have cancelled my credit card due to security in the previous attempts to pay with the credit card. I ask him to try to get an autorization to process the order. Finally gave the card number again. He says that it will be until tuesday that they will process the charge and go on with the order if aproved.