Soft Serve Clothing

As of today 8/14/24 I still have never received a refund nor any more correspondence regarding the status of my refund from this bogus company.

Your products were amazing when I purchased them over two years ago and that's why I made the purchase on June 21,2022. I knew that some of the products would have a delay but not a two year delay! At first you kept in touch with me because I messaged you asking about the status and you gave me dates. I never asked for a refund because I loved your product, so I waited. You promised me a date, it came, no order, I emailed, you gave me an excuse, okay fine, I waited. Again, you promised me a date, it came, no order, I emailed you, another excuse, ugggh, fine! Over and over until October 31,2023, your last promise and the last time I heard from you, up until February when you started sending me emails and text messages on SALES you are having! That got my blood boiling. I emailed you and you never answered me, I emailed again, no answer, and again, and again! So now I want every penny I sent you! And you can keep your product because what I have read is that it is not the quality it use to be!

I had ordered from SoftServe previously and had no problems. But my last order was almost a year ago, in April, which was paid for, and I have received NOTHING. I received a couple of emails back, pushing the delivery date, and as soon as I asked for a refund, they stopped responding. Horrible business practices. They need to take their site down if they're not able to fulfill orders.

DO NOT ORDER FROM THIS COMPANY! They are nothing bit thrives they will quickly take your money and hope that you forgot you placed an order. They DO NOT reach out letting customers know there are delays you only hear from them if you contact them and they reply with a generic form letter response that can be seen posted in multiple reviews here with just the dates changed. It has gotten to the point that they don't even respond to me any longer since I requested a refund and it's been so long I'm not sure if my credit card company can or will do anything about it either. Save yourself some time, money, and worst of all the headache of dealing with these thieves and close that browser and don't ever look back! Sad that a California company with their very strict laws is able to operate and steal people's hard earned money like this and nothing is done in legal terms to them.

My experience with Soft Serve Clothing is especially disappointing because I KNOW they used to be a real company; I am wearing their very comfy joggers right now as proof! But in July 2022, I placed an order for some of their newest pre-order products, and then in November 2022 I used a $25 gift card to place another order...and it is almost March 2024 and they have still not shipped. Customer service has lied to me over and over again about "guaranteed" shipping dates, made vague excuses for why my items haven't shipped, and have provided no real evidence that these clothes even exist. For the first six months or so, my emails were so polite and understanding and now I am furious. (In response to one of my very frustrated emails, customer service wrote that they were "happy I'm so excited" lololol) When I asked them how they can still run a website when they have year old unfulfilled orders, they offered me a "free" hoodie. Just another piece of clothing to never see. The last fake ETA they gave me was late February 2024, and I have sent multiple emails this week with no response. Just really disappointing because I love their product.

I have multiple orders worth hundreds of dollars, paid, that have yet to be filled. It's been over a year now. They just keep stealing money and not sending product. I've had successful transactions with them in the past, but it seems like they got behind and just kept selling rather than fulfilling orders. I've given them the benefit of the doubt until now. They've answered my emails and promised they would deliver. I placed my orders right before the summer of 2022. It's now summer 2023. The real kicker? Their site is down.

Ordered on 11/5/22, still have not received the order as of 5/28/23. Contacted them multiple times asking for a refund and they kept offering to give me free stuff if I waited. I refused every offer and they eventually said they forwarded my request to their refunds department. This was a month ago and I have yet to receive any further communication or a refund. Avoid at all costs.

I have been ordering from this company for several years. Over the last year they have hit rock bottom! Order placed in August 2022, after several emails about products being delayed, 10 months later no products and no refunds. Refund had been requested 4 months ago. All I keep getting is I am sorry but our refund department is working on it!

Do not do business with this company. I made a purchase a year ago and still haven't received it. Their costumer service department keeps kicking the can down the road. When a refund was requested all communication stopped. SCAM!

I've been waiting for my order since 10/8/22 and they keep pushing out the shipping date. Now it is early March. I've sent multiple emails to get a refund but never get one. I receive an email back with an offer to receive a free item or a refund. Ask for a refund. No response. These must be horrible horrible people to scam people out of their money. It's a shame that people exist out there. It's disgusting. I will continue to post negative reviews and report this business as a scam. Hopefully it will make a difference and save someone else from losing their money.

I absolutely love all the things I've gotten from here, but they started having 'production issues'. Now I'm waiting months for my order! They said they were told that things should be straightening out. I hope so! Products are all awesome!

I'm going on 18 mos waiting for order. The customer service folks are super kind and responsive but that eventually wears thin and stops working.

I got a car built in less time(during the height of covid 19), heck I had my house built in less time.

I was guaranteed it would finally ship at the end of August. Not only did I get nothing no one proactively reached out to tell me.

I'm sure I'm a sap with no recorder with so much time expired now, but I will explore any chance to recover my money. I'm sure I'll never see any clothing. Shame.

I never received my order from November of 2022. I have contacted them several times. Every response was we are sorry for the delay and give some date in the future. When that date came and went I would email again and again there would be another date in the future. Finally I said cancel my order and refund my money. Ok we can do that and it will take 7-10 business days. After that came and went I emailed again and this time the system that does the refunds is down but our IT department is working on it. That was a week ago. Now I don't get any response from them. This company is a bunch of lying thieves.

DO NOT order from this company! I have 2 orders from January that I still have not received. These were pre-order items and quoted to ship out early March. Here we are, almost May and was just told Mid May for shipping. And no refund.

I bought a sweatshirt when they were featured on Deals and Steals. Got it for a good price. I liked it because it was very soft. It looks messy because of the fabric but I only use it for casual wear. A few months later I decided to get 2 more. Well, that was in March and I am still waiting! Customer service has pushed my order back at least 4 times! I don't have any hopes of EVER getting my order since I have waited 6 months! No product…no refund! Horrible!

I ordered their products over 7 months ago. Kept getting emails saying production was delayed, etc. Finally asked for a refund and that is delayed due to IT problems. I will likely never get my money back. Don't order from this site!

Emailed them multiple times asking to know when the order would ship. Iordered in January. It's June. I never received my clothes. They refused previous requests for refunds telling me its delayed a few weeks.

It's been 5 months now. Cross your fingers they actually give me a refund ‍

Had successful orders with this company early on in 2022. Around November that year everything went belly up with them, no communication, "production issues", whatever that means. Pretty sure they went bankrupt and now are into nefarious practices to try and stay afloat. I ordered products around Thanksgiving 2022, they have no intention in fulfilling my order or reimbursing my money. Avoid this company at all costs!

This was a great company a few years ago, but have quickly gone down hill. Like another review I read, I ordered in October, waited for the anticipated delivery date of November. Never came. Emailed them and got nothing but excuses. Waited till February. NOTHING! After giving me the run around and trying to convince me to wait longer, I finally got a refund. Decided to give them one more chance and ordered a hoodie 3/12 with an anticipated shipping date this month. Haven't gotten so much as an email. I doubt I'll be getting my hoodie... again. Don't know what happened to this company. Highly not recommended.

This company is probably doing me a favor by not sending me product ordered 10/22. After reading the reviews on people that did receive their orders. I can't say anything about quality, only buying and shipping (lack thereof). Piss poor company. I'll probably never receive the sweatshirts I ordered. They won't refund my money either.

I purchased two hoodies from this company several years ago and I love them. Placed an order for myself, my wife and my sister last November 2022 and I never received the order. I have received many,many, many empty promises by the way of emails from Soft Serve Clothing. Now I am demanding a refund, and I am reading where there are many people still trying to get their items and refunds, and they are not getting them. If you order from this place, you will be throwing your money down the toilet.

I ordered in February 2023, and they kept saying production was delayed and delayed. Offered me a refund, mid March. It is now mid April and after following up multiple times, I still have not received anything, nor have I received my clothing. I just called my bank. Stay far, far away from this company!

The advertisement for these hoodies made them sound like the softest sweatshirts I'd ever felt. In reality, they feel like acrylic. And their return policy isn't great- no refund for shipping like you get with better quality companies.