Soft Serve Clothing

I ordered a hoodie in October 2022. I sent multiple emails and I keep getting the " high demand that can't be full filled yet " emails other people received. It is almost JUNE 2023 and no product or refund! Stay away and save your money!

All this company does is lie and break promises. I currently have a dispute for an order I placed in Nov. Of 2022. They are refusing to refund me and many other victims. If you purchase something unfortunately you will not receive it. They are having internal issues within the company and production. Which is causing them to not be able to provide the products that are being purchased. Do not buy from this company or you will be sorry, just like me.

I've been back and forth with the company a number of times. The shipment kept getting "delayed," at least four or five times. Then, when I asked for a refund, they offered to throw in a free tote bag. I said I'd just like my money back. They said OK, never gave me my money back, then stopped responding to my inquiries. This place is a total scam.

Please do not do business with Soft Serve Clothing Co. Ordered from them over a month ago, the site says "ships within 24-48 hours from time of purchase," but have not receive my purchase, however Affirm continues to bill me for the purchase knowing they never sent it to me. Affirm states that I have to deal with Soft Serve Clothing Co. Directly, however there's no phone number for them, only an email address which never gets answered!

I "pre-ordered" a dark purple sweatshirt from them in Sept 2022. $49. Now it is January 2023 and I still have no sweatshirt! The site did not give me a date of delivery when I purchased it. I emailed customer service in November asking where my shirt was. They actually did email me back and said "your shirt was a pre-order so it will take some time." They delete negative comments about orders not arriving on their advertisements on Facebook. I mentioned that in my email to them. It is disgusting because people have no idea when they see the advertisement and read all of the positive comments that it is a SCAM. DO NOT BUY!

I have 2 orders that are over 6 months unfulfilled that Soft Serve kept telling me that they would ship "next month." Beginning in early December I told them I wanted a refund. They have not sent my orders or refund and stopped responding to my emails. They owe me over $355. Don't ever order from them.

I don't know what is the problem here, but I've been waiting for four months on a shipment of 3 items of clothing. Yet, they still have 2 for 1 sales, and are offering sales. The products are great, but this waiting is horrible.

I ordered and paid in full in June 2022, and I still have not received my hoodie over 8 months later. Customer Service keeps telling me the production is delayed, ignores my request to cancel, and asks if I want a different color instead. I will probably never see my hoodie or my $74.95 again.

Have been waiting for order for over 9 months. I talk to customer service and they keep pushing the shipping date further and further out. And they will not give a refund. They should be imprisoned for stealing money. SCAM

I ordered two sweatshirts from this company on 03/05/2023 and have yet to receive them 11/12/2023. I've tried complaining to the BBB to no avail, and the company doesn't respond and hasn't refunded my money after multiple requests.

Ordered clothes in the fall of 2022, received email after email about how my clothes would be sent "in 30 days". 6 months later, still no clothes. After multiple requests to be refunded, I had to order a refund through my bank. Complete scam.

None of the items I ordered October 2022 arrived. Softserve continues to refuse to reimburse my $135. Company is stealing money from people. Needs to be shut down.

Buyer beware! I placed an order in September and have received excuse after excuse as to why I haven't received my items. Not once did Soft Serve reach out to let me know about "delays", I emailed for updates every time! We are now 9 days into December and I've been told yet again that the item ordered is delayed for the 3rd month! I asked if I could pick something else and exchange the items holding up my order and they said yes! I picked the colors and sizes and I'm now being told they are no longer in stock even though they are still showing available on the website! I suggest you dig into this companies reviews and complaints before ordering.

I ordered in March and they did not inform me of this being a preorder until I reached out to them. No confirmation emails sent. I have reached out 3 times and they have changed the ship date due to delays. I have asked for a refund twice now and it has been over 2 weeks and I still have not received it. I wish I had read these reviews first. This company is nothing but a scam.

I made the incredibly stupid mistake of placing not one but 2 orders over 3-4 months that never showed up this year and the crazy thing is my closet is filled w hoodies from last year. Something is wrong and if you notice there's not address or phone number to call

Super soft and comfortable clothing. My cloud cotton stash of clothes has its own section of my Closet. I can't get enough. And their blankets are the best. I have one on every color. Their customer service is top notch They make things right immediately if something is wrong or you have. A question. I highly recommend this company and all their products. With cloud cotton/soft serve, you can't go wrong. So come on and order already. It's time to jump onto this band wagon! Thnaks

I bought a zipper cloud hoodie for my daughter, thank goodness it was on sale but it was still $40. When we got it the outside was softer than the inside and it felt very cheap. After just a couple of washes on delicate it is falling apart. I would not recommend this company and/or product to anyone. Go to walmart you will get better quality.

The hoodies are such a rip off! They are super soft... ON THE OUTSIDE! The inside isn't even fleece, let alone soft! Biggest waste of money ever. I'm really angry after waiting over 2 months to get this junk!

I placed in order in November for 2 outfits. I spend about 200 dollars. They hook you with the "buy one get one sweatshirt". I only revived the cheap made free "hoody". Every time I asked where my clothes were they responded with "another 2 weeks"z they send constant coupons, that are "about to expire." It's a complete scam! Don't do business with them.

I am reading other reviews here and unfortunately I have the same story. I purchased a christmas gift for my girlfriend in November expecting it to arrive by Christmas last year and I have been emailing the company every month about this delay. They keep pushing the date back. Its been 7 months. I've been holding out on making a return because my gf really likes soft hoodies but this has gone on for way too long. I have no confidence in this company and I don't recommend doing business with them. I have now told them to cancel my order and hopefully I get my money back but we will see.

This company seems to have a severe supply issue. This wouldn't be so bad if they were more responsive to requests for information/refunds/other customer support. I eventually received my two shirts which I love, but the process was so long and the periods of silence kept me wondering if I was going to lose my money. It's a shame they can't fulfill the orders in a better time frame.

My first order went through great and my granddaughters loved the product but my second order in August 2022... that has still has not been received to date 05/06/2023! Like other reviews I have been reading excuses about production and my not understanding my order would not available until the next production and offers of gifts but still no order. Since when Soft Serve is nearly a year for product I have paid for been acceptable? Not sure if I will receive my goods or when I will receive a refund for goods purchased.

Unfortunately I cannot recommend anyone purchase anything from your Company. What is the saying buyer beware - wish I had known this before and I certainly will not be purchasing anything from you in future.

You are lucky to be getting 1 star - I certainly would not give it to you.

I ordered products from Soft serv and initially received products without any issues. I ordered more products from them almost a year ago and the products never came after several months. After countless emails back-and-forth (which I have saved), they continued to apologize for delays, offered free products, but still never sent my order. I finally canceled my order and requested a refund. I continued to get excuses from them of why they were delayed with my refund. Don't order from this company ever, they are scammers!