• SoftwareKeep

SoftwareKeep

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Overview

SoftwareKeep has a rating of 4.3 stars from 173 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SoftwareKeep most frequently mention customer service, microsoft office, and tech support. SoftwareKeep ranks 21st among Software sites.

  • Service
    20
  • Value
    20
  • Returns
    16
  • Quality
    20
4
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How would you rate SoftwareKeep?
Top Positive Review

“I have one of the best experiences!”

Jack M.
12/2/17

Personally, I have one of the best experiences buying online from SoftwareKeep. Very responsive and helps you make the right decisions in buying your needed software. I was honestly worried at first since I did not know much about them, but one chat session with Don changed all that.

Top Critical Review

“Sent useless used activation code”

Mark H.
10/8/21

Purchased Lifetime access to MS Office. Activation code they sent was rejected by MS as "already in use". SoftwareKeep techs could not remedy problem after two days trying. I got tired of sending them screenshots of MS error messages so cancelled the transaction after losing most of two days time drafting an important contract. They refused to send another activation code saying I had not provided enough screenshots. So I asked for my money back and a screenshot of the merchant transaction proving they did so. To date they refuse to do either. Taking your chances with these folks.

Reviews (173)

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customer service (21)
Thumbnail of user fredm89
California
3 reviews
0 helpful votes
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August 17th, 2017

My MS Office expired on me after a month so I called. Turns out, it was caused by a trial version. Tim immediately made quick work of it and fixed it for me. Now everything is back to normal! Thanks again!

Thumbnail of user aland159
Canada
1 review
1 helpful vote
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May 7th, 2019

Patrick provided excellent, speedy support. Finally I seem to have Microsoft Office running. I did have to wait awhile past my scheduled appointment time, which happened the first time that I got technical assistance as well. I recognize that this is difficult out perhaps there was a way to update me via email or text.

Thumbnail of user vincec32
Philippines
1 review
0 helpful votes
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December 23rd, 2016

I was amazed to find this website since I badly need an Office program. They have the cheapest and genuine MS products! When I got mine, I was able to install it seamlessly through their instructions quickly! Thank you guys!

Thumbnail of user alexs427
Indonesia
4 reviews
0 helpful votes
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May 12th, 2017

I am not an online buyer and I do hesitate in purchasing online. This is the first time I tried to do it because of how cheap their products are. Good thing they did not fail to give me the product right away. I will now always purchase from this site. They have done a good job! Kudos to you people.

Thumbnail of user jamiec94
California
1 review
0 helpful votes
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November 30th, 2017

What a lifesaver. I needed a legal copy of Windows 10 for my gaming PC that I was building. There are so many individuals selling but I needed someone that I could trust. Simple quote, simple order and everything just happened as expected! Definitely recommended!

Service
Value
Returns
Quality
Thumbnail of user maxj46
Florida
1 review
2 helpful votes
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April 11th, 2019

I thought I would never be able to recover my purchased software, but JD from customer support helped me get my office back on my desktop. He also made sure I got a copy of my key by sending me again the email. Thanks again!

Thumbnail of user chriss666
California
1 review
0 helpful votes
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December 26th, 2017

I thought they were robots because they were so into customer service! I would say on of the best customer service I ever experienced. Was able to resolve my issue in a timely manner. There was really no issue, its just that I was not sure how to install Windows 8.1 but they get the software installed and educated me all the way.

Thumbnail of user ianm120
California
10 reviews
0 helpful votes
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May 29th, 2017

I was needing to upgrade my Windows 7 and was told to buy from here by my friend. The email came in and they sent me guides on how to install Windows 10. Tim was very kind enough to tell me to back up all of my data so I will not lose any of my files! I had the software successfully installed and activated after almost a day of backing up my data. Excellent service and products!

Thumbnail of user lillianr18
GB
1 review
1 helpful vote
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August 8th, 2016

It was my first time ordering from a website because I know I can save a lot than buying from retail store. I bought Microsoft Access 2010 and after few hours, I received my product key and download link. Very good experience as the product is genuine!

Thumbnail of user elizabethm252
Australia
2 reviews
0 helpful votes
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November 29th, 2017

First time buying software online with out the actual disc, was a little worried at first, but Ela from chat was very helpful and helped me with the download and installation process! I'm glad I chose Softwarekeep.com!

Service
Value
Returns
Quality
Thumbnail of user davem218
Philippines
5 reviews
0 helpful votes
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June 8th, 2017

My project is due tommorow and my Office 365 subscription suddenly expired. I saw their website and purchased Office 2013. Not only they delivered my order in time but I got a sweet discount and upgrade as well! You've just earned a loyal customer! Thank you!

Thumbnail of user jeremiahm34
Minnesota
7 reviews
0 helpful votes
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December 26th, 2017

I was disappointed for missing to apply the promo code so I went and called and to my surprise they happily applied it as a partial refund. True to their word, I got my refund a few days later! Great customer service!

Thumbnail of user jdz
2 reviews
1 helpful vote
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December 26th, 2017

Affordable software that is 100% genuine. They will email the link where you can download the software, it is easy to download and install, if ever that you have some technical difficulty, they provide 24/7 customer service so you can contact them anytime

Thumbnail of user jeannek21
California
1 review
0 helpful votes
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July 5th, 2017

I purchased MS Office from softwareKeep when I still had a 365 subscription. Didn't know it didn't load properly until the 365 subscription ended. The support followthrough and absolutely stellar stay with it finally solved the issue. Turned out a simple delete the program and restart didn't take care of it... but in the bowels of the computer support found threads still lingering that needed to be removed. Finally I can use the software purchased! Thanks to the absolutely phenomenal customer support! Thank you!

Thumbnail of user jr231
California
2 reviews
77 helpful votes
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May 30th, 2017

Love it now that all is installed. Purchased over the Memorial Day weekend and it took 2 days to receive the product key (their offices were closed). Left msgs because the download was labeled Australia. I did indicate I was in the U.S. and was concerned I had been sent the wrong download. I found out today that the Australia download is universal and works in the U.S. If they had mentioned that upfront I would have had less angst this weekend. I would recommend SoftwareKeep. Great low price and good customer service. Purchasing on a holiday weekend created a delay for me but other than that I am a happy customer!

Thumbnail of user sharond177
California
1 review
1 helpful vote
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December 26th, 2017

They went all out in resolving my Microsoft Office issue.
Clearly they know what they are doing, i thought Microsoft will help me out on this issue but instead its their reseller that help me out and amazingly resolved my issue.

Thumbnail of user nr21
Maryland
3 reviews
11 helpful votes
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May 22nd, 2017

Had problems with software key and installation that needed to be resolved
And the vendor reached out to me to help with this inconvenience. Once
Problems resolved was able to install and use the software properly, Would
Compliment their customer service department

Thumbnail of user sandym227
Florida
1 review
3 helpful votes
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April 11th, 2019

My support agent Joe was terrific. He was able to resolve a problem with software download of MSOffice that I've never encountered before with a Mac. The service was fast, courteous, and professional without the million and one questions typically encountered with the average tech support. Much Thanks

Thumbnail of user katharynew
GB
1 review
1 helpful vote
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November 5th, 2017

Great Service great customer online chat. Thanks Don for your help. I have no patience and was contacting the on line chat spoke to Don, he asked me to be patient promised me the email was on its way with my licence number and sure enough. I have been scammed in the past with things like this and was panicking but sure enough, its through and I am happy

Thumbnail of user jamesc411
GB
12 reviews
5 helpful votes
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April 10th, 2017

Ordered MS Office for Mac 2011 and I was able to install and activate the software easily! The only problem I had was that the email containing my download link and key came in almost an hour after the purchase. Doesn't matter, all I'm after is a cheap and working software for my Mac!

Service
Value
Returns
Quality
Thumbnail of user jeralynd
California
1 review
0 helpful votes
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July 6th, 2017

I had difficulty downloading office 2010 after purchasing due to my inexperience.
Allan at SoftwareKeep offered to help and he was able to uninstall and reinstall the program with excellent results. My computer is slow but he stayed with it for as long as it took to complete the installation with success! Excellent customer service and very appreciated.

Thumbnail of user emilyk52
Philippines
1 review
0 helpful votes
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June 13th, 2017

First I got two wrong keys (probably for different version). It was quickly sorted out and now everything is working fine. Thank You for Your Excellent Service.

Thumbnail of user richardt103
California
1 review
1 helpful vote
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October 17th, 2016

I was able to purchase and download Office 2016 pro plus without any hassle! They have the cheapest software there is! Customer service was also very accommodating and friendly. Thanks softwarekeep!

Thumbnail of user jamiew67
Singapore
1 review
0 helpful votes
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January 12th, 2017

Hi, this is mrs. Williams, i would like to thank you guys for doing your best to help me install the software that i ordered last night, it's working now.

Thumbnail of user kimt101
Philippines
3 reviews
0 helpful votes
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September 2nd, 2017

Everything went smoothly. I was contacted by a customer service representative to ensure that I was real and indeed ordering the correct item. Would do business again for sure.

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About the business

SoftwareKeep USA provides Microsoft software at the cheapest price - complete with 24/7 technical support and advice. We provide you the software you need at the lowest prices, guaranteed!

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