• SoftwareKeep

SoftwareKeep

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Overview

SoftwareKeep has a rating of 4.3 stars from 173 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SoftwareKeep most frequently mention customer service, microsoft office, and tech support. SoftwareKeep ranks 21st among Software sites.

  • Service
    20
  • Value
    20
  • Returns
    16
  • Quality
    20
4
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How would you rate SoftwareKeep?
Top Positive Review

“I have one of the best experiences!”

Jack M.
12/2/17

Personally, I have one of the best experiences buying online from SoftwareKeep. Very responsive and helps you make the right decisions in buying your needed software. I was honestly worried at first since I did not know much about them, but one chat session with Don changed all that.

Top Critical Review

“Sent useless used activation code”

Mark H.
10/8/21

Purchased Lifetime access to MS Office. Activation code they sent was rejected by MS as "already in use". SoftwareKeep techs could not remedy problem after two days trying. I got tired of sending them screenshots of MS error messages so cancelled the transaction after losing most of two days time drafting an important contract. They refused to send another activation code saying I had not provided enough screenshots. So I asked for my money back and a screenshot of the merchant transaction proving they did so. To date they refuse to do either. Taking your chances with these folks.

Reviews (173)

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Reviews that mention popular keywords

customer service (21)
Thumbnail of user margow8
Illinois
1 review
0 helpful votes
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August 16th, 2017

Totally working software. We ordered 5 office for our school and we ask special discount. The quotation is sent instantly via email so we finally made an order.

Thumbnail of user ds1305
Tennessee
1 review
4 helpful votes
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March 27th, 2022

Dont trust them. I am still fighting with paypal to recover my money. They issued me a used key to register my product them refused to refund It. They can say whatever here is the proof.

Tip for consumers:
Go Elsewhere this is just a take your money and run

Products used:
Nothing

Service
Value
Returns
Quality
Thumbnail of user coryw14
Philippines
1 review
0 helpful votes
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October 21st, 2016

Softwarekeep have amazingly genuine MS products at a very low price! They were able to revert back to my order so fast that I was able to use my Office in an instant! Truly amazing!

Thumbnail of user samanthab69
California
1 review
1 helpful vote
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July 26th, 2016

I was having a hard time installing Microsoft Office 2016 Professional Plus that I purchased but with just one call away, they helped me install it. Keep it up!

Thumbnail of user pauls403
Philippines
8 reviews
0 helpful votes
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February 22nd, 2017

At this time of age, we really need quick downloads as everyone is on the go. That's why I purchased from this site and got what I need. Very affordable and worth every buck!

Thumbnail of user andrewl982
Minnesota
1 review
3 helpful votes
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October 30th, 2020

Do not buy - no responses to emails when product they sold me was no longer supported by MS. Have initiated PAYPAL dispute and will also pursue credit card company to dispute the transition. PLEASE DO NOT BUY FROM THESE SCAMMERS

Thumbnail of user melvinb43
Illinois
1 review
0 helpful votes
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April 3rd, 2017

After they match the price. They also applied 5% on my purchase and I ask if they have it installed which I receive a call for installation assistance.

Thumbnail of user barneyf9
New Jersey
3 reviews
4 helpful votes
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August 23rd, 2017

The installation is very quick. It took only 30 minutes from order to final installation. It is really instant download. Cant find any software company other than this.

Thumbnail of user anam180
Philippines
1 review
0 helpful votes
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June 10th, 2017

I purchased Windows 10 Pro for my Macbook. Joe guided me on how to do through boot camp and I really appreciate their out of scope service! Will definitely come back for their awesome service!

Thumbnail of user tararc
Arizona
1 review
1 helpful vote
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October 4th, 2021

I recently purchased copies of MS VISIO 2019 Professional and MS Project 2019 Professional from softwarekeep, after researching vendors that provide MS software sales. The transaction went through smoothly and was simple to complete. The software download and product key authentication process worked flawlessly.

Thumbnail of user emilyp77
Canada
1 review
5 helpful votes
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October 13th, 2017

I purchased Microsoft Office Home and Student 2016 from
Software Keep in July 2017. Order number *******.
The product key never worked, and I made contact several times with the company, using their online support, and calling them, and each time was given different instructions for uninstalling and re-installing it, before the tech would disconnect, believing they had resolved the matter.

The support I received was not successful, and I spent hours of my time trying to resolve it with them. In the end I became so frustrated I simply asked for a refund, and they told me that my 90 day warranty period had now expired, and that I would simply have to buy a new product from them, offering me a 20% discount. I explained again and again that I had called them SEVERAL times within the 90 day period, trying unsuccessfully to resolve the issue, but the sales rep I spoke to said that there was nothing he could do at that time, but that he would forward an email with my concerns to management.

I was relieved to actually receive a call two days later from Softwarekeep's management team, who had received the email the sales rep had sent, and listened to my concerns. He then sent me an email with a new product key, which worked. It took some time and persistence, but I am pleased to report that the matter is finally resolved. I am satisfied with the customer service and the end result.

Thumbnail of user brianw194
Canada
5 reviews
0 helpful votes
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February 23rd, 2018

The promo code given really works. I called support for installation help since I cannot open the download. The gentleman took over my computer and finish the job. I recommend this website.

Thumbnail of user alexf94
Colorado
1 review
0 helpful votes
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July 5th, 2017

Their technical support department called me on time on a scheduled remote session. They were very efficient. They really know their craft. Joy was very kind and courteous.

Thumbnail of user willb66
Philippines
1 review
0 helpful votes
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June 13th, 2017

The download and product key were both sent by email. Activation key worked with no problems. I am very satisfy with the purchase and support, thanks.

Service
Quality
Thumbnail of user triciac10
Philippines
1 review
2 helpful votes
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August 2nd, 2016

The website is easy to use. After I completed my order for Microsoft Office 2013 Home and Student, I got my product key in my inbox in just 10minutes! Will definitely recommend to other customers.

Thumbnail of user shellys46
Hong Kong
3 reviews
1 helpful vote
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March 5th, 2017

Ordered online, got it through email. It was upgraded for free and I was able to install it successfully on one of our machines. It was quick and easy. Thanks!

Thumbnail of user ruthh61
Philippines
3 reviews
0 helpful votes
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July 15th, 2017

They are quick and responsive with great prices. Plus they offer quick customer service. When they accidentally double billed me, the credit was quick.

Thumbnail of user oscarc31
Indiana
4 reviews
0 helpful votes
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April 18th, 2017

The price is too good to be true. Tried to buy, got the software in 15 minutes, i thought that the product key is invalid, tried to activate the software using the product key and it worked!

Thumbnail of user miag15
California
1 review
0 helpful votes
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August 3rd, 2016

We need office for office works. I came to this site for excel. I bought Office 2013 home and student. We have the product installed and ready to use.

Thumbnail of user juliusm40
New Zealand
3 reviews
0 helpful votes
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November 29th, 2017

They are truly the best. They have the best pricing and they make sure to expedite each order. We are very happy to work with them and will continue to do so for years to come!

Service
Value
Returns
Quality
Thumbnail of user hannahb51
California
2 reviews
8 helpful votes
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August 7th, 2016

I wrote my review after having paid for software and not getting it. But the link came in a couple of hours and the download worked fine. Not a ripoff.

Thumbnail of user lamard15
Canada
1 review
1 helpful vote
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July 13th, 2017

I was worried at first but it turned out to be an awesome experience buying a product from this website. Installed and activated my Office 2016 within 10 minutes!

Thumbnail of user irmar15
New Mexico
1 review
3 helpful votes
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November 5th, 2019

If your computer malfunctions or OS has to be reinstalled 90 days after the purchase of software from them they will not replace the software. STAY CLEAR. YOU WILL LOSE YOUR MONEY with them. BUY software on USB or DVDs.
Their policy is software must be uninstalled. Well, if computer is frozen, that's impossible. Bad business

Thumbnail of user normam33
Texas
3 reviews
0 helpful votes
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October 6th, 2017

The order number was sent out but no download so sent an email on will I get it. The response was very quick and they immediately resend it to my email.

Thumbnail of user ricks111
Canada
1 review
0 helpful votes
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January 12th, 2017

Just order windows 10 today and got it in 5 minutes! Thank you so much for fast delivery! You did a great job!

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About the business

SoftwareKeep USA provides Microsoft software at the cheapest price - complete with 24/7 technical support and advice. We provide you the software you need at the lowest prices, guaranteed!

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