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SonicElectronix has a rating of 3.0 stars from 266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SonicElectronix most frequently mention great prices, free shipping, and huge selection. SonicElectronix ranks 2nd among Car Stereos sites.
Wow, what an experience! Went in not knowing much about what to go with regarding installing a new stereo unit in my vehicle, and Adam Price was extremely informative and told me exactly what I needed! He set me up with everything, and explained how every component works. Very happy with this company and highly recommend them.
Bought a set of speakers. Tried to contact them as soon as I got them. One of them was no good. It was blown. Asked him to do a exchange. They declined and said they won't do anything. Will not do business with them again
Sonic Electronix - SERVICE THAT SUCKS
I bought headphones from Sonic Electronix and paid for the shipment to Malaysia, where I live. I got an e-mail from Sonic confirming that my order would be shipped to Malaysia. However without my consent Sonic sent my headphones to a different country.
All my e-mails were replied by people who seemed to know nothing about my problem and I had to explain what happened over and aver again. It seemed like their task was to blame me in their mistakes and make me pay for it.
I spent a month of everyday e-mailing to make them acknowledge that they changed the delivery address without my consent.
Quote:"We changed the country..."
http://on.fb.me/1anv5CW
Nevertheless they offered me nothing but wait until my order will return to their warehouse (about 60 days). This was the generous offer of the CEO Nathaniel Victor in his e-mail to me! And I would have to pay for the correct shipment one more time! This company is rotten from the lower management to the CEO!
After I had realized that the people in this company do not care about their customers and this was their official policy I started to ask questions on their facebook page. I hope they would be afraid to lie to me publicly.
What did Sonic do? They removed all my comments and blocked me from posting and commenting on their facebook page.
I think they deliver a lot of order to many customers for low prices and this is very good.
But if something goes wrong, your e-mails will be deleted, your time and money will be lost. Customer service just makes joke of the customers. They don't even try to solve the problem and just try to make you walk away - and stay alone with the problem.
They even started to BLACKMAIL me - demanding to remove all my comments from all the social networks in order to for me to get a refund. When I refused, they removed my comments themselves and blocked me from their facebook page. Facebook for them is not a social network, but a highly censored tool of propaganda - all negative comment are deleted by "customer support"
Here are some of my posts that were deleted from Sonic"s facebook page.
http://on.fb.me/15dipJ6
http://on.fb.me/15diufV
Attempted to place an order for over $900.00 in car stereo and security components. Took about a day for them to ask for an credit card authorization form. I have no issue with filling out this form as a protection for the retailer. I was a first time customer. My credit card company had even phoned me to make sure the transaction was legitimate as I had never made a purchase from this company.
Filled out the required information with appropriate ID as requested. Emailed form back to email address listed on the form. Actually resent the same day as had not seen a change in order stats. Next morning get another reminder about sending in the form. Figure the email is not working and send a fax to number listed on the form. Get another reminder later that day to send in form. Reply to email which generates a support ticket. Tech support eventually replies saying they still do not have the form, but email it to them and they will forward to correct person. Email form to tech support.
Next day, once again get reminder to send in authorization form. Email back explaining that it has been sent in 4 times by 3 different methods and they need to look for it, as this is getting ridiculous. Tech support asks to send it to them again as they do not have it. Email form for the 5th time. Get a quick reply that they have finally received the form and order will be processed.
1 hour later get an email requesting a wire transfer of funds as they will not process credit card as I have not provided enough verifiable information. Are you kidding me? I sent them Credit Card number, expiry date, 3 digit security code, billing address, shipping address, phone number, picture of government issued drivers license, and a picture of the credit card. (All of this is on top of my credit card issuer calling me to ensure it was a legitimate transaction.)
On top of the wire transfer they want a $25 fee for their admin costs of the wire transfer. Sent an email requesting a manager call me asap to sort this problem out and to leave a direct line that I can call them back on if I don't answer.
Tried calling them several times on their 1-877 number. Half the time you cannot even get in the cue because according to their system, they have "exceeded maximum call volume, pleas call back later." Got through twice and had to request a call back.
Now I did get 2 calls back but was unable to answer either time due to guess what?... having to deal with all this nonsense while I am at work. After waiting 8 hours for a call back from a manager, I have given up and will take my business and money elsewhere.
This has been the absolute worst online shopping experience I have had to date!
We take our verification very seriously. Every order that we send out is passed through a rigorous verification test. We understand your frustration, but please know we are trying to protect our customers against fraud. We will contact you now to verify your order.
When I wear my Beats head phones, I am like the king of the street, the godfather of the mafia, the head of the drug cartel, the homie of the $#*!s!
Ordered on Thursday and delivered on Saturday. Will be ordering in the future! Great Service!
Quality speakers and super fat shipping. I will definitely be ordering from you again...
Everything arrived together, and came quickly! Haven't installed yet, I'll let you know!
They are honest and great at prices. Will buy from them again...
Products used:
Jl 5.25x
Not a company of their word. Bought 4 jl audio c5 525x speakers with promo for two 100 dollars gift cards which I haven't received till this day.
Tip for consumers:
Don't buy from here
Products used:
Jl audio c5 525x
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Thank you for taking the time out of your day to review our company. Please understand that this is a very rare occurrence especially your package being delivered somewhere else. We are glad to hear you did have a positive experience with certain reps in our company but it is upsetting to hear you did not have that experience with every aspect of our company. We will be contacting you now to resolve this huge ordeal.