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SonicElectronix has a rating of 3.0 stars from 266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SonicElectronix most frequently mention great prices, free shipping, and huge selection. SonicElectronix ranks 2nd among Car Stereos sites.
Wow, what an experience! Went in not knowing much about what to go with regarding installing a new stereo unit in my vehicle, and Adam Price was extremely informative and told me exactly what I needed! He set me up with everything, and explained how every component works. Very happy with this company and highly recommend them.
Bought a set of speakers. Tried to contact them as soon as I got them. One of them was no good. It was blown. Asked him to do a exchange. They declined and said they won't do anything. Will not do business with them again
Very user friendly website. I had absolutely no problem finding exactly what I was looking for. And purchasing the item was very quick and painless.
Package arrived in great condition and was to my satisfaction. Would consider preferring again and recommending to friends and family.
Easy website to navigate and ordering was a breeze. Excellent selection of equipment and accessories. Delivery was quick and accurate
Product is great and price was great as well and shipping was fast. Would definitely buy from you again
Bought a jl audio w3. It started smoking within an hour of professional install this was my first purchase from sonic I bought an amp sub an box from them shipped pretty quick had everything installed by a pro in a different state since my car is a 2015 q50 an didn't want to take it to a local shop who didn't care about little details install was great but was driving home and smelled smoke went to my trunk an smoke was coming out of sub box I was pissed and scared I bought a 250$ sub from a Web site have never done bussiness with so I called jl and they said they could not do anything as is not authorized web site to sell jl so called sonic back and spoke to a rep named Adrian at ext 2151 an he was great he informed me sounds like a defect an that could get a refund or have a new sub shipped chose new sub an sent the old one back have yet to get new sub they jus got it yesterday so new should be shipped over next few days but have to say thankfully my experiance has been great with them an they do honor what they say all the neg reviews must have something more to thier story thier not saying Def would rec to anyone I know and have to people in my car forum anyone who says they write reviews can email me to ask what ever they'd like
Very pleased with the purchase and warranty and glad system sounds so good will purchase again. Glad I made the choice
Amazing prices good products was shipped in a timely manner and tracking was good and updated frequently
Said it was delivered and fed x said it was delivered and never received it now they won't replace it I spent all this money for nothing
Tip for consumers:
Don't buy anything from them there is no guarantee u will get them.
Products used:
Never received them
I have ordered a number of things through the years from Sonic Electronix and never had an issue with supply or quality.
Easy to navigate, great item description and specs. User reviews were very helpful along with personal research
I have ordered from Sonic several times. Never any issues and fast, free shipping. Great prices. Very happy, will order again.
Product came super fast shipping, and exactly what I ordered. Highly recommend SonicElectronix. Will order from them again!
Sonic has fast shipping, great packaging, and high quality products. I will most definitely be doing much more business with them. Thanks!
Do not buy from this company poor communication and helping you recover your package they lie continually
Products used:
None didn’t receive them and they lied about their communication with Fedex. Contacted Fedex and their are waiting on them so I can be refunded, they lied continually saying that a claim was started. I contacted Fedex and they said the business have not done anything it’s going on a month. FedEx has already considered the package lost and told me when I was on the phone with them if they would have done what we asked I would have been for my refund
Purchased a subwoofer cover 10" size at a good price. Received it and checked fit by hand without mounting it. Decided to go with a larger 12" cover so I could keep the original beauty ring. I requested and received an RMA on March 9 and shipped within a couple days. March 29 I was told I would receive a store credit for about 60% of what I paid although their website policy clearly states a full refund (my product stated the 'standard refund policy applied' - they were metal speaker grilles anyway). I emailed that day saying I preferred a refund to my card - again exactly as their policy states.
APRIL 15 - someone finally emails me back to ask if I've heard anything further. I told them no and restated my desire for a refund to my card.
APRIL 26 they finally reply and say their warehouse team issued a store credit and they can't change it to a refund. I reply that day and state their website policy.
MAY 3 - they finally reply and "I'm not trying to be hard on you but our policy..." Even though their policy says I should get a refund. I reply that day and restate my case. They reply and say they'll see if their warranty department will agree to a refund but now they want to invoke a 25% restocking fee.
MAY 4 - They reply and state their restocking/return policy, none of which applies to my purchase or the condition of which I returned the metal grilles (no scratches, all parts, original box, etc). I explain yet again that the grilles were in perfect condition and ask for my refund.
MAY 5 - they reply "Since the refund has been issued, I can no longer reverse or override it. One option I can do on my end is to apply a store credit, I'm sorry this is the only thing that's within my scope." Funny - two days before they were checking with their warranty department but never mentioned any decision/feedback from the.
MAY 8 - I've been on the phone for 56 minutes with the same 5 callers ahead of me - really? 5 callers and not one completed call in nearly 1 hour. I finally chose the option to have them call me back. Any wagers on the over/under on how many days that will be even though the message says I won't lose my place in line?
AVOID THIS COMPANY LIKE THE PLAGUE.
They always have what i need and for cheap. I have bought all kinds of stuff fromt here and will continue to also.
Horrible Company --- Don't use this company ever! They charged my card for product they NEVER sent. Then they sent me a bogus tracking number that didn't track anywhere near my home, they sent me a photo of something that was NOT my home! They said to check my home, around my home. Then went I went to cancel it since I didn't receivve it, they sent me return stuff, when I called 'they sent me 'return stuff, then I caled and emailed them "i can't return something I NEVER got' then I called AGAIN, explained that I never got it. Then they sent me a affidavit, filled that out, had it notarized, scanned and emailed back, faxed it. Three times. The confirked it was received was told it would take 7-10 days, then got told when I called it would take 24 hours, it has been 3 days -- it is now 1/24 and they have still not returned calls/emails. I consulted an attorney and a legal aid and have paperwork prepared to file lawsuit to get my $$ back for product they never sent to me. All I want is my $$ back for something they never sent. I don't want a credit to their company cuz they never send product. I want my money back to my credit card! This company is a joke and I would not recommend them. Don't use this company for anything -- buy elsewhere or go to Amazon, you will get it from Amazon. This company steals your money and doesn't follow thru and sends product. They are scammers and theifs! Save yourself from being ripped off!
Tip for consumers:
Dont use this company for anything.....
Products used:
None -- never got anything
They make jokes on your behalf... never get your audio here at all... go to crutchfeild for all your needs...
Awsome prices. Super fast shipping. Free accessories. Cant beat it. Your competition offer free accessories but their prices sucks. Lol
Gio, Shane, Shawn, went above and beyond to help my order get back on track. Much appreciated answered every question I had.
Fast shipping. Good prices I bought a subwoofer box and it looks great. Cant wait to finish my install.
5 stars always fast shipping and cheap merchandise. I would most definitely refer someone to you guys. Thx u Big Ray
SonicElectronix is currently my 'go to' source for electronics, specifically car audio. I have been a customer for around three years now and have placed 8 orders. Occasionally I will find the same product at a slightly lower price through another online seller or through EBay or Amazon, but despite this, I generally, but not always, buy from SonicElectronix as I am confident that if I had any issue, It would be promptly resolved.
The website is attractive, well organized and I greatly appreciate the high resolution pictures and indepth descriptions and specifications that accompany the listings. Shipping is always very quick and items are always very well packaged. SonicBux are also a bonus as well as the instant savings pop-ups.
Small beefs: Getting through by phone to customer support is nearly impossible with short queues but interminable wait times. I suppose they could probably use more phone service agents. Also, support tickets sometimes go unanswered. However, with that said, on my latest order I did not notice that an included wiring kit did not come with a set of interconnect cables (subwoofer that can be run off high level inputs). Although I did not receive a response to my ticket, my order was updated almost immediatelyand they threw in a free - and decent - set of cables.
I was a bit surprised to read some of the negative reviews regarding service and returns etc. These may well be valid criticisms. However, to date, my experiences have been very positive. SonicElectronix will continue to be my supplier of electronics until such time as I experience what some other customers apparently have.
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