Sonic Electronix

I put my complete vehicle make, model and old stereo style in and went to install it when it got here and the harness was Wrong.
Called customer support and they were very quick to address this and said they do have issues with the website doing this, YOU would Think they would fix it!
I THEN DIDN'T receive the new harness but they shipped me and Amp, with a packing slip that said harness inside the box.
I called and spoke to customer support AGAIN and they reshipped the harness. The new harness was 80 instead of 8 like the original.
They did discount it to 60, but for all the headaches they should of credited some for the stereo, back up camera and XM receiver I bought.
I will not use them again! Use Cruchfiled.

I have -0- issues EVER with Sonic. They have discounted things and fixed issues without any questions. Prices and shipping/returns are flawless every time. Hard A+! Love them! (I am a customer in TX, not related to the business!)

Wow, what an experience! Went in not knowing much about what to go with regarding installing a new stereo unit in my vehicle, and Adam Price was extremely informative and told me exactly what I needed! He set me up with everything, and explained how every component works. Very happy with this company and highly recommend them.

I'm writing this review in hopes it might help my situation. I set up a return for speakers ai bought and the return was accepted for a refund minus a restocking fee.

It has been months but I still have not received the refund. I have emailed support 3 times now but they just tell me that they have sent my request to the appropriate people/department and won't give me any more information. If I do not receive a refund I will not buy from them again. I don't like losing $145.

I had started a cart and didn't finish it. A sales rep named Adam reached out to me to see if there was anything he could do. Not only did he find me the stuff I needed he also got me a better price than I could have thought was possible. Will definitely be back for more soon.

I ordered a 500 watt JL Audio mono block amp from Sonic. I hooked the amp up in my Tesla to a single 10" sub I had. The amp provided very little power to the sub. I contacted Sonic to return the amp, which was subsequently denied. I then asked for a simple exchange, denied again. Their hassle free warranty is ridiculous. As another noted below, go with Crutch Field if making an online purchase, you will be happy with not just the product but the service as well.

Do not purchase anything from this company they are the worst company I have ever had to deal with! It has been 3 weeks since I placed my order and finally told them just to cancel it was told on Friday it was cancelled and I would receive a refund and email so I went and purchased a different radio this weekend and this idiots instead decided to finally ship my order then going to tell me since they didn't cancel it they now have to wait for the package to return to them before I can receive a refund! Don't do it better off going anywhere else!

I ordered an alpine double din head unit, amp, backup camera and under seat subwoofer. I installed it all and radio and carplay and usb all had horrible sound and skipped like a broke record. Tried calling and was told they no longer have technical support by phone so I emailed and never heard back. Called an alpine stereo distributor and he said the Alpine amp was junk and he's removed a few of them. I ended up removing the amp that attaches to the back of the radio and all was great. If you're going to sell products you should probably have customer support! Do not buy from this company!

Terrible. I'm not one to write bad reviews. 90% of what I write is positive. I'm making an exception here. They sent the wrong speakers, they sent the wrong wiring harness, they sent the wrong bracket. I'm OK with errors. I'll work with you to fix it and get what I need. These folks are rude, dismissive and once they have your $$$ they could care less about mitigating an issue.
I'll spare you the blow by blow, but they refused to accept the items back for a refund (go talk to E-bay. Not our problem) and pretty much hung up on me.
Buy your speakers somewhere else. Everyone has some issues with sending the wrong equipment. That's fixable. This company will not address a problem or even attempt to be polite about it. I'd give them a zero but it wasn't an option in this forum.

Bought a set of speakers. Tried to contact them as soon as I got them. One of them was no good. It was blown. Asked him to do a exchange. They declined and said they won't do anything. Will not do business with them again

I bought three products from this company and one of the products was defective, they wrote to me and told me that they would not refund my money, a company as it is should not exist, they do not care about the customer, only the money

I went with sonicelectronix.com because they reported a faster ship date than Amazon. Recieved it on time but was wrong product. Called them immediately and was told I have to wait a couple days to be approved for return. Then wait for them to recieve wrong product before they will send correct product. Will not be ordering from them in the future.

I've bought from them in the past, and had zero issues. Quality has gone downhill, customer service does not exist, and you're better off going to their competitor. Don't bother with the return (the speakers were the wrong size). I'll just resale the garbage you sent. Stay away, go to Crutchfield.

Ive been wanting the VAD******* and i emailed sonic electronix to see if it was going on sale anytime soon and ADAM PRICE emailed me back and handled things for me. Very responsive and just an all around great gentleman. Helped me buy the amp i wanted for a discounted price. What an awesome deal. I ended up buying the amp today. Ive always received great products from them and i love their NVX line. Thank you soooo much ADAM for your help.

I ordered from this company on Amazon. Shortly after cancelled the order. They shipped it anyway. I contacted Fedex and they said that as long as the shipper informs them they would not deliver. I communicated this to SonicElectronix but they were in no way trying to hear me out. They insisted that I keep the product then ship it back. Mind you this is a heavy item and during Christmas time when shipping is a little chaotic. I was trying to avoid this all together, but they were more concerned with making money and not actual customer service. So for this I only give 1 star as for me customer service is the most important thing. I like to know I am not going to be messed over and that I am dealing with a reliable company.

When you order online you trust the vendor to keep its promises. Problems happen, but reputable firms make things right. Good luck with Sonic Electronics. I called help and was told 20 people were ahead of me. Better to email, which I did. Absolutely no response after a day. I'm stuck with a "specific vehicle" kit that doesn't fit my vehicle. It's not worth the trouble. I'm out $20, In the future I'll look elsewhere. They are NOT the lowest price.