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SonicElectronix has a rating of 3.0 stars from 266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SonicElectronix most frequently mention great prices, free shipping, and huge selection. SonicElectronix ranks 2nd among Car Stereos sites.
Wow, what an experience! Went in not knowing much about what to go with regarding installing a new stereo unit in my vehicle, and Adam Price was extremely informative and told me exactly what I needed! He set me up with everything, and explained how every component works. Very happy with this company and highly recommend them.
Bought a set of speakers. Tried to contact them as soon as I got them. One of them was no good. It was blown. Asked him to do a exchange. They declined and said they won't do anything. Will not do business with them again
Shipping was up to 7 business days, but came in 2! Never disappointed with Sonic Electronix. Prices and selection has always been better than any brick and mortar store.
I love Sonic Electronix best car audio retailer I've ever dealt with. I even received personal help from a gentleman there named Cody who helped me with all of my orders amazing guy!
Fast shipping, great prices, and quality merchandise. What more could you ask of a company? Usually have all kind of stock from speakers down to installation tools
Great company with a lot of great priced item with fast shipping. Very good return policy as well. I love how they send emails for discounted and on the spot sales.
I've had multiple problems with this company, after buying a product, if there is a problem, seller won't respond to correct it. I see a sinking ship here. Buyer beware.
It took them 3 weeks to send only half of my order. Still never got the other half! They are the biggest scam online. I would have given this place 0 stars if I could!
I was impressed by not only the reasonable prices, but that $30 of installation accessories were included. Shipping was also really fast, which I greatly appreciated.
Perfect service fast and reliable shipping real good shopping experience I would definitely recommend to anyone and I will more than likely shop here again
My new go to website. Quality products fast shipping, and the Bonus -
Installation Videos. I installed Deck, Speaker and Amp - also set the
Gains correctly.
Thanks SonicElectronix.
Update, Sonic told me that since I waited longer than two months to qualify for a free return, I will have to pay shipping to send back my product (two very heavy boxes). However as mentioned earlier, I did not receive the speakers for over a month after I ordered them but the countdown started the day they were ordered.
I am so frustrated. In the beginning of November I ordered two sets of speakers for my daughters truck for a Christmas present. I told him the year of the truck and he told me what I needed and they put them in the mail. They use FedEx and FedEx lost them for a month so my daughter didn't get them till the middle of January. Well they sized the speakers wrong. The reason why I ordered them from sonic was so that I would get the correct size but they were the wrong size. I've already called twice to return them. The first time I was told the return had to be approved. I waited two weeks and never heard back so I called again today. The person that I spoke with was rather rude. She told me that she would send an email with instruction to return them and I would get it today but I never did. Because of this negative experience I've decided to go ahead and take the truck to a professional installer who will put the right speakers in but I can't do that until the speakers are returned and I get my money back. This company seems very unprofessional. Not only do they Not know what speakers I need, but customer service is poor as well.
Tip for consumers:
Don't take their word on the size speakers that you need. They really don't know and good chance they will send you the wrong size like they did me
Products used:
Two sets of car speakers
Terrible terrible terrible place excuses and $#*!ing ignorance these people r the worst cant even give me info or tracking on anything thankfully used credit card
Never use this place
Tip for consumers:
All the people that work there are the $#*!ing worst
Products used:
What sounds rev 10 tower brackets
Dustin was my customer service rep who helped me, and let me tell you, he was fantastic! Now mind you, I called Dustin three times on three different days ( I really picked his brains) with a bunch of technical questions about the items that I was interested in as well as needing guidance with items that I didn't know that I needed to complete my audio project from A to Z and Dustin did just that!
Thank you SonicElectronix for having great products at great prices! Thank you Dustin for a pleasant and positive experience, you are a great asset to the SonicElectronix team. TWO THUMBS UP!
I had a FIIO X3II get the dreaded "not seen as storage" defect. Sonic said to ship it in and wait a month for a warranty repair. Now, almost 4 months later, my FIIO is not repaired not returned to me AND Sonic fails to escalate my situation to someone who cares OR even communicate with me about it any longer. I am severely used and disappointed and without my X3II for far too long! I am posting my experience here for you to be aware.
Sent it in two days. Subwoofer came packaged very tight and bagged upon stirofoam. Would definitely reccommend to anyone looking for equipment. (You can use your amazon account too! Get prime shipping)
Great site, everything is easy to find and with their system there isnt any guessing on if it fits your car or not. Ive purchased equipment for three cars from them and its always worked perfectly.
I purchased a stereo for my car, in the past didn't have any issues. This time i did and got no help from "customer service". Wouldn't recommend this business to anyone else
Sonic is very interested to know what is going on with your order. If your item is defective you do have a 60 day money back guarantee and a year warranty as well. It is upsetting to hear that you did not have the optimal customer service experience as well. Please understand that is a rare occurrence. Contacting you now to resolve.
First, I have to say I had been happy with Sonic until now. It begin when I ordered a MB Quart amp, before I Contacted them to ask about delay. I got email to contact them to let them know how to proceed. I called and got customer service (Natasha) very helpful by the way, let me know i have option to wait unknown wait, cancel, or pick another similar one, I went with finding another one. Went with nvx, don't know product my self. So helped me with that, got this amp and swapped out the amp to a currently working system. Blew main fuse as soon as I connected ground. Internal short. Called to get refund, no refund policy for "installed product" I was so disappointed to hear that and I said I didn't use and use for weeks and then return, It didn't work at all, how would I know if it worked or not if I don't install! Only exchange. No help from the 3 different people they passed my call to. Was happy until this. Hope you don't have this experience. I can honestly say I won't recommend or gamble with them in future..
Tip for consumers:
Beware of return policy, if you get a product and doesn’t work when installing, it’s considered installed and policy is no refund!
Products used:
Car audio parts, and amplifier
I really like fast shipping and great product this is my one stop shop for all my car audio needs. They have competitive pricing no one can beat
Thanks SonicelElectronics.
I ordered a Rockford Fosgate Stage II for my Harley. The order was placed on 3/22/2022. The web site indicated 2 to 3 weeks for delivery and when speaking to the sales person on the phone (it was a called in sales order) that it was in stock with the manufacture and I should have it within that time frame without a problem. I have checked on their web site for updates and nothing was present indicating delivery. When calling in today I was told it was a special and they take 4 to 8 weeks. If I had been told that on march 22nd I would never have placed the order. I didn't have 8 weeks to wait then and I don't today. My advice find anoter place to purchse whatever it is you are looking for, if you ever want to receive it! Mike in Texas
I had ordered a CRUX CUB-02 back up camera to replace one that had stopped working. The image on the CUB-02 matched the one that had failed so I ordered it based on the image. When I received it, the wire harness was different. The advertisement shows a female RCA connector and a short wire. The one I received had a male RCA connector with a long wire. Derricka at SonicElectronix worked with CRUX to send the correct harness. Crux sent another but it was identical with what I received. Yes, another male RCA connector with a long wire. I will buy from SonicElectronix again but I will not purchase anything from CRUX nor PYLE. Pyle cameras are useless if the sun is behind you when you back up.
Tip for consumers:
If you have a problem with your purchase with SonicElectronix, it will take a while if you communicate via email. I sent an email on July 13th 2021 and did a follow-up on July 18th 2021 because I never got a response so I called and that is when I talked to Derricka and things were put into action.
Products used:
I haven't as of this typing ordered a replacement camera.
Absolutely terrible customer service. Never received my speakers and the refused to work with fed ex to find them. I paid $2000 to get nothing and can't get a refund. Never shop with this company
Tip for consumers:
Complete nightmare
Products used:
Never got order
I have never bought anything from this site before, and I am very happy thus far. Search for products is easy by make and model. I will use them the next time I'm in search for equipment.
I ordered a stereo/backup camera on 8/13/18 from Sonic Electronix with 2 day free shipping. It stated the item was in stock. On 8/15/18, I contacted Sonic Electronix because I had not received a shipping notice. They said it should ship that day. It did not. I received an email on the 16th that it should ship that day. I again called on the 17th, Eric assured me it would ship that day. The following week, I received an email asking me if it was a time sensitive order and I replied yes, it is a birthday gift. I have emailed them twice asking for a refund and received no response. Since the 17th I have been unable to reach them by phone. I filed a dispute with PayPal on the 20th which the seller has yet to reply. On Sonic Electroniz website they still show the item in stock and ready to ship. I feel scammed.
I have purchase many times over the years from Sonic Electronix. I the past, their pricing was good, the stock availability was fantastic, their shipping time was very quick and the customer service was outstanding. Unfortunately something has changed. My current order has been split 3 times and the CD receiver I ordered was no longer available so they substituted a better one and split the $$ difference with me. Same happened with the Polk's I ordered... supposedly now a discontinued item but still showing on the website. That seemed fair enough but so far I am still waiting for the final item... a sub enclosure I could have built it but the price was to good to attempt it. Maybe I should have since the order is now 3 weeks old and I am still waiting. Customer service said (after waiting 48 hours via email) it should be in by end of the week and they will then ship it. I hope this turns out alright. I will question whether I use them again or not after all of this is said and done. FYI phone help and call backs seem to be completely useless. E-mail is the only way to contact them but you will wait awhile.
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We deeply apologize for the lack of communication on our part. Transparent and excellent customer service is something we strive ourselves on. We will be contacting you soon to figure out what is going on with this situation and finding you a solution.