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SonicElectronix has a rating of 3.0 stars from 266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SonicElectronix most frequently mention great prices, free shipping, and huge selection. SonicElectronix ranks 2nd among Car Stereos sites.
Wow, what an experience! Went in not knowing much about what to go with regarding installing a new stereo unit in my vehicle, and Adam Price was extremely informative and told me exactly what I needed! He set me up with everything, and explained how every component works. Very happy with this company and highly recommend them.
Bought a set of speakers. Tried to contact them as soon as I got them. One of them was no good. It was blown. Asked him to do a exchange. They declined and said they won't do anything. Will not do business with them again
I called into customer service, Had the sweetest woman help me through everything, i ask about my order she explained about back orders and she helped me get another item that was in stock, She even told me she was new to the company and still helped me like she had been there for years, Alot of customer service people you talk to are kinda hateful Not this woman, Kayla is the sweetest person you can talk to, so if you need to call in ask for Kayla she is wonderful
Dustin the salesman sold me products shorted me brackets took two weeks to get brackets received wrong denied sending customer brackets find phone over 4 hours need the brackets Primus the brackets still sent wrong brackets wrong wire 90% of my order was wrong 10 days to get still wrong and I had to pay the shipping I will never ever order from Sonic Electronix again
Tip for consumers:
Sonic is not a good outfit they are terrible on every aspect
Products used:
Infinity Kappa speakers
Many purchasesfrom Sonic. Always first rate. Can always count on their help from support to install. Mobile electronics are simplified so much with support from the pros at Sonic Electronixs.
Fast shipping. Great product. I ordered a subwoofer box for my 2013 Chevy Silverado extended cab. My box fits great and looks even better. Well designed product. Highly recommended!
I bought an crimestopper sp-502 alarm remote start from this place and it was defective verified by the manufacturers tech support. Tech support told me to get it replaced for a new because is still under warranty. Sonic will not replace the unit unless I completely uninstall the entire unit and I have to pay for shipping if I want a replacement even though I just need the alarm brain replaced to the entire wiring specialist after I spend a couple hours installing they refused to just send me the new alarm brain because they can't do that so they said. I could understand if I was trying to get over on them but all I need is a replacement of the defective unit why should I have to pay for shipping and have to uninstall and then reinstall all the wiring when there's no need but obviously they don't care about costumer service they only care about taking your money and then screw the customer I will never buy from them again and I hope no one does either. I would like to give them a negative 5 stars but I don't have that choice.
Products used:
Auto alarm
On May 8th I ordered Merchandise from Sonic Electronics, It is May 31st no Merchandise. They shipped it, it got lost. Emailed them a couple of times and they stated it has to be over 14 days idle to reship or refund. Well its been over 14 days and I contacted them again no reply... AGAIN NO REPLY... NO CUSTOMER SERVICE SKILLS!
Products used:
Electronics
Everything came with great packing. Only problem was they sent the wrong radio adapter. Wouldve have given 5 had it not been for that. Boss Media Center, Dash kit, Axxes Harness
These guys bend over backwards to make sure you have a great experience. Even if they can't solve your issue, they will find someone who can. Thanks!
Ordered and received in one day! Had everything i needed and price was right, didn't expect it so soon, will be back for more.
Got my product sooner than expected now we will see if it lives up to its reputation. I dont have a 100 characters to write so heres some nonsense
Sonic carries top of the line products and delivers quickly. I've never had a problem cancelling an order or returning a product that I didn't like.
Cost effective and good support. I had checked many other sites and found Sonic o be the best for my particular needs. Thanks
Excellent products and fast shipping have bought several times from Sonic Electronix in the past and never had a problem! Highly recommend..
Good service great prices huge selection and always easy to find all the products cant Waite to make my next order
They have always had competitive prices, and will always be in the final 2 websites I search before an order.
Received my purchase in 2 days free shipping, just in time for Valentine's Day. Husband loved his gift. Thanks
Fast shipping great products and amazing service. Going to order all my audio supplies from them. All I can say is wow way to go SONIC
Easy to order, great info thru reviews and customer Q&A. Best prices around the web plus the deals or bundles are a great advantage over others.
I ordered a $140 in-dash radio and installed it. The display was dim even when in the garage. I tried everything in the manual to get it brighter but nothing helped. I contacted the customer service department and was told to send it to them and they would take a look at it for me. He suggested several radios that would be similar to the bad one and I sent the radio to them. One week later I get an email that said the radio checked out fine and that I need to pay them $40.00 for them to ship it back and the cost for looking at it. At no time did they mention that there would be a cost for them to "look" at it. If I would have known that I wouldn't have sent it back. I assured them that there must be something wrong with it and that I wouldn't go through all of this just for the heck of it. They said that is their policy and that was that. These are the last people you should buy anything from they have NO respect for their customers. Since then I have looked at the Kenwood KMM-BT515HD on Google and the complaints are in the hundreds for having a display that is unreadable in other than complete darkness. I am going to the local Best Buy and pick out a simple radio and I am done with it.
WARNING!
BAD CUSTOMER SERVICE.
Dear Customer,
Never ever buy from this Sonic Electronix company. They Will Rip Off Your money and waste your time too!
A lot of options and fair prices. I will definitely be using again. Free shipping is a huge plus. Site is very easy to use.
Spoke with Dustin on the phone he was very knowledgeable and set me up with everything I neede! Thanks man!
Products used:
Alpine
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Lowest prices from the experts in car audio and video. Daily deals, fast and free shipping, up to $30 in free custom install kits on select car stereo receivers. Shop now!
We pride ourselves on exceptional customer service. Hearing that you did not receive this kind of service is very upsetting to hear. We will be contacting you soon to make this issue right.