• SonicElectronix

SonicElectronix

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Overview

SonicElectronix has a rating of 3.0 stars from 266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SonicElectronix most frequently mention great prices, free shipping, and huge selection. SonicElectronix ranks 2nd among Car Stereos sites.

  • Service
    59
  • Value
    52
  • Shipping
    54
  • Returns
    47
  • Quality
    46
Positive reviews (last 12 months): 36.4%
Positive
4
Neutral
0
Negative
7
34
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How would you rate SonicElectronix?
Top Positive Review

“Very informative and easy to understand”

Brandon B.
1/25/24

Wow, what an experience! Went in not knowing much about what to go with regarding installing a new stereo unit in my vehicle, and Adam Price was extremely informative and told me exactly what I needed! He set me up with everything, and explained how every component works. Very happy with this company and highly recommend them.

Top Critical Review

“Bad customer service”

Don L.
3/18/24

Bought a set of speakers. Tried to contact them as soon as I got them. One of them was no good. It was blown. Asked him to do a exchange. They declined and said they won't do anything. Will not do business with them again

Reviews (266)

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customer service (69)
Thumbnail of user ryana74
Oregon
2 reviews
1 helpful vote
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April 13th, 2018

After checking multiple websites for the stuff I'm looking for, this one always seems to have a cheaper or willing to price match thanks!

Thumbnail of user shawng42
Pennsylvania
1 review
0 helpful votes
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February 3rd, 2018

I really love this site! Has everything I need for my car audio needs. Every time I have ordered from them it arrived fast!

Thumbnail of user rickf57
Nebraska
1 review
0 helpful votes
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March 12th, 2018

This is my first time purchase and it went perfectly. Quick delivery and exactly what I ordered. Certainly will continue to use Sonic Electonix.

Thumbnail of user alanb268
Nevada
13 reviews
17 helpful votes
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September 23rd, 2018

After extensive research found an amplifier I liked. They also carried the LC7i I wanted at a price $60 lower than everywhere else, and a set of RCA 4 channel cables. Ordered these.

Problem 1. Input a coupon code from their own website (saving 15% or about $37), but it failed to register. Had to phone a rep to resolve it. He fixed the problem, then advised me to pay through PayPal to avoid any further problems.

Problem 2. Later that evening I got an email from them saying they refuse to send my order untilI phone them again and verify my address. What happened to PayPal avoiding problems? I went to their website to check my account. Address was correct. I blew it off, assuming it was a hiccup.

Problem 3. The next day got the same email again asking me to phone them.

Problem 4. Okay, I tried to phone them, but after 10 min on hold I gave up.

Problem 5. About 4 hours later I tried phoning them again, hoping for less traffic, but again gave up after 10 min on hold.

Problem 6.3rd call next day my phone hung up on its own after 6 min on hold.

Problem 7.4th call next day after 9 min on hold got a message saying I was 9th in queue, gave up.

Rang credit card to cancel charge, ordered products from other merchants. Website / acct showed my items still in cart, not sent 4 days after paying.

Problem 7. Day 5, got an email saying they had sent my stuff. Unbelievable.

Thumbnail of user seann25
New York
1 review
0 helpful votes
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February 6th, 2018

I always but my car audio from Sonix, they have the best customer service, and best deals hands down!

Thumbnail of user xavierm61
Maryland
1 review
1 helpful vote
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July 12th, 2020

I ordered from Sonic Electronix, I bought a 8in enclosed Rockford Fosgate subwooferfor like 280.00 once I got it installed you could tell that there was something wrong. I think you had problems with the wiring somewhere inside of it sound would go off and on the bass would go on and off and be distorted so I immediately contacted Sonic Electronix. I called customer support waiting on hold for 25 minutes the first time it was told very rudely that I need to get a return number so I started that process once that process was started it told me that I was had to wait for my return number and it would be emailed to me 4 days goes by nothing I called again and waited on the phone for another 20 minutes talk to some lady. I also put a correspondence in online through Sonic Electronix website. I was told by the way there's nothing I can do till I got a return number to the returns department and then my correspondences was answer the next day telling me that would not get a refund and I would have to return it and maybe to get credit or another one in replacement I got him with the customer service how long I had to wait and then it becoming broke I didn't want nothing else from them the rude the products suck and it take forever to get go anywhere else but them and you'll do better off

Thumbnail of user jordanw59
Nevada
1 review
0 helpful votes
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February 12th, 2018

Sonic electronix always has best prices and great service! They are my go to for car audio! Always here to help as well

Thumbnail of user shawnm112
Wisconsin
1 review
0 helpful votes
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May 1st, 2018

Ive search high and low for great prices on my audio products. Time after time I find the best prices at sonic Electronix.

Thumbnail of user richards407
California
1 review
1 helpful vote
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February 19th, 2018

I called the toll-free number to ask questions about the product I ordered and I was on hold for just over an hour that is totally not right

Thumbnail of user katelynm14
Florida
1 review
0 helpful votes
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March 4th, 2018

As a women i love cars, audio and shiny things. When i ordered my sub box it came in great time and was perfect. Need i say more?

Thumbnail of user jaym256
South Carolina
1 review
0 helpful votes
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February 8th, 2018

Great prices and fast shipping. Faster than advertised actually, and this has happened on multiple occasions.

Thumbnail of user gershona
Illinois
1 review
0 helpful votes
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February 26th, 2018

Best service ever, easy to order website!
I will be a return customer and also share my experince with all my family members and friends

Thumbnail of user christ8413
Alabama
1 review
0 helpful votes
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February 19th, 2018

Received within no time. Had no issues with ordering and very helpful. This isn't my first time buying from them and it won't be the last

Thumbnail of user wendellm24
New York
1 review
0 helpful votes
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February 19th, 2018

Nice radio but didn't know it needs a slecial dash kit have to try to find the righy for my truck so it can fit exactly right

Thumbnail of user stevenj85
California
1 review
0 helpful votes
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February 19th, 2018

Have not received merchandise strill waiting from the reviews it may not fit my S-10 pick up I will keep my fingers crossed

Thumbnail of user nathank42
Virginia
1 review
0 helpful votes
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February 6th, 2018

Good customer service, fast shipping, good prices. Also comes with installation accessories for free.

Thumbnail of user robt172
Florida
1 review
0 helpful votes
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February 21st, 2018

I am very pleased with the rapid delivery and quality of the products.The items were well packed and protected and arrived in perfect condition.

Thumbnail of user katrinas128
North Carolina
1 review
2 helpful votes
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August 12th, 2020

My name is Katrina and I ordered a subwoofer and a amplifier from Sonic Electronix. I received my subwoofer within 3 days absolutely outstanding. But I have not received my amplifier yet I would look out my door every day it never came around the 7th Day I called the company and a gentleman named Quentin A. Answered the phone with a very pleasant voice I told him I have not received my amplifier that I had order a check and said it was because it was out of stock it was a miscommunication on my part when I read shipped at a later date I thought maybe it would just come later which in fact that means out of stock. I asked him if he could find me an amplifier that was equal or lesser in value a couple of the ones he found or more expensive a lot of things you looked up we're out of stock. I was getting ready to give up after he was working so hard I told him unfortunately I was going to just received my money and he said I'm not giving up he looked I found the most amazing amplifier better than the one I wanted and a dollar and some change cheaper than the one I want to I'm extremely happy with the customer service we laughed and talked extremely nice man if I ever have any problems in the future I hope that I do get him again I don't think anyone else could have helped me like he did thank you Quentin A. You made my day so much brighter many thanks!
Sincerely from the boom boom girl Katrina

Thumbnail of user kellyj106
Colorado
1 review
0 helpful votes
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March 6th, 2018

Exactly what my son was expecting. Now my son cam complete his system. Great quality and very fast delivery.

Thumbnail of user anac110
Georgia
1 review
0 helpful votes
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March 5th, 2018

Great service and what's best is the fast delivery! Both stereo and sound system were inexpensive but great quality.

Thumbnail of user johnt491
North Dakota
1 review
0 helpful votes
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February 3rd, 2018

Have bought from Sonic several times and have always gotten great products at the best prices plus great service.

Thumbnail of user janicen28
South Dakota
1 review
1 helpful vote
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May 29th, 2018

I like your selection of products and deals on your merchandise. I will buy from you site in the future and refer others if they are in the market.

Thumbnail of user mikedixon6684
Washington
1 review
0 helpful votes
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October 8th, 2023

Adam was very helpful and knowledgeable with my problem with the interface and figured out the right one for my application.

Thumbnail of user jasonr176
Canada
1 review
0 helpful votes
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March 20th, 2018

My order came super fast very happy with my product I will definitely order from sonic electronics again

Thumbnail of user khancettab
Virginia
1 review
0 helpful votes
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February 13th, 2018

Order was easy to find shipping was fast and instructions for installation are easy... definitely gonna shop again!

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Lowest prices from the experts in car audio and video. Daily deals, fast and free shipping, up to $30 in free custom install kits on select car stereo receivers. Shop now!

Company Representative

Thumbnail of user stevenh116
Steven H.

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