SonicWALL

Their rating request service is really bad: Even when they agree to unblock a website, they sometimes just don't care about doing the re-rating work. If your company need a firewall, I'd not recommend SonicWall...

Sonicwall 24/7 support option is worthless. On hold for hours, then pushed to VM box and no call backs.

Also new virus scan drops bandwith throughput 34%. Full bandwith with no services enabled. So why go with sonicwall?

I am a new IT Director. I stepped into a misconfigured environment. I am familiar with Sonic Wall, but not with the Sonic Point configuration.
We have 24/7 support, so I pinged them.
6 days ago.
Case is still "unassigned".

I also asked them to add my email address to the account.
They can't figure out how to do that, so they keep closing the case.

As a former Dell employee - I'm embarrassed for them.

Customer support is bad. Paid to hide my identity but ends up with an headache. Kept contacting them again and again but no one did answer me.

I was using SonicWall 7 years ago
It was working fine with me and the connection was stable all the way which means that it was easy to use for me

5 years using this VPN, it's a good one among the others, I have some problems but it totally fine for me