Sotheby’s

I recenty purchased/won a set of antique glassware and all went smoothly until I was informed by Sotheby's that one of the glasses was broken and a damaged one could be repaired. Their offer was to repair the damaged item and reduce the buying price on a pro-rated basis. There was no consideration for my need of a specific number 0f glasses or the fact that I might not find the repair to be acceptable. This resulted in numerous back and forth emails in which I countered with a request a full refund. For a while it appeared as though their offer would be one of take-it-or-leave-it. It was only through my insistence and and the help of an understanding employee that I prevailed and was given a full refund. The lesson is, be persistent and make a good and reasonable argument.