• SoundCloud

SoundCloud

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Overview

SoundCloud has a rating of 2.0 stars from 147 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SoundCloud most frequently mention customer service, and free trial problems. SoundCloud ranks 138th among Music Promotion sites.

  • Service
    23
  • Value
    22
  • Shipping
    6
  • Returns
    10
  • Quality
    22
Positive reviews (last 12 months): 20%
Positive
1
Neutral
0
Negative
4
6
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How would you rate SoundCloud?
Top Positive Review

“I have limited experience with SoundCloud but so far...”

Jon S.
6/22/14

I have limited experience with SoundCloud but so far I love it. Someone sent me a link to a playlist of work music. I've listened to it at least 20 times now. Usually there are no connectivity issues and the service works well. I'm looking to exploring what else is possible.

Top Critical Review

“If I could make it No Stars, I would.”

Bob B.
8/23/24

In deleting a second account, my main account was also deleted. So all my tracks (yes, I can reupload them) and all comments, plays etc. all gone. More importantly, all recent links sent to media companies, song opportunities etc. will no longer work. Tried every way to urgently contact support, no joy. The chat window has remained open on a previous ticket (which hasn't been answered) so I can't start a new ticket. Have tried but no response. Tried Instagram, no response. This cancellation also cancelled Next Pro but an email acknowledged that it still had months to run and had a reactivate button. The reactivate button did not work, so at this time I have a new account using the previous title, linked to the same email, but none of the previous content and no Next Pro. Yes, I'm pi**ed off!

Reviews (147)

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Reviews that mention popular keywords

music (57) customer service (7) 2 hours (3)
Thumbnail of user haroldh42
3 reviews
0 helpful votes
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January 12th, 2017

A great service to take your favorite music with you wherever you go. Been their "client" for 2 years already and I think will never stop. I recommend!

Thumbnail of user pd366
1 review
1 helpful vote
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February 1st, 2022

Soundcloud is by far the worst customer support I have ever experienced. Not to mention the horrible spam infested site. And they steal from musicians because muso's allow it. So sad.

I don't even know where to begin. The review will be too long. So I'll focus on the following:

Their reply takes about a month to two months if they do. When they do, they seem very kind and helpful. Then, you never hear from them again. I have emailed them 7 times in a row. This took about a year in total. I never, not once got any help from them. You can't say I didn't try.

First they billed me without my permission. And now I can't log into my accounts. After many months of trying I decided to leave the site and asked them to delete me from the site. But no one ever replies after the first reply. That is such a 'f*ck you' to your customers. It's unbelievable.

They are the worst experience I've ever had with any company. I hate you Soundcloud, and your so called support is dragging you down and I hope you all drown together. Going bankrupt the for second time, and this time no one will bail you out. Your end is nigh. I heed you!

Musicians, wake up and stop selling yourselves to these daemons. Have some self respect. Soundcloud and these streaming giants are just using you and stealing your souls. Stand up for yourselves for goodness sake.

Tip for consumers:
Don't use it. Don't give them your time and money. Also know that by using the site you are supporting a company and a culture that exploits and steals from artists. It's up to you.

Service
Value
Returns
Quality
Thumbnail of user dereks444
1 review
0 helpful votes
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January 12th, 2022

I paid for a Pro subscription as well as a "Repost by SoundCloud" subscription (The latter is supposed to be included with the former per their advertisement). Even after "double paying", options that were advertised to me are not available. Customer Support is non-responsive. Even worse, once I used their service to "monetize" my tracks, they stopped circulating my tracks. My play count stopped incrementing they day I began "monetizing".

It pains me to say this, but I do feel scammed with no recourse.

Thumbnail of user harrisonk13
1 review
2 helpful votes
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October 1st, 2018

This $#*! doesn't even let me to sigh in or something and shows $#*!in $#*! to me $#*! $#*! u got to be kidding me at least let me create a new account u mother$#*!ers but lol it's says u have an account $#*! u soundcloud $#*!

Thumbnail of user petera213
1 review
3 helpful votes
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June 14th, 2018

It begins when you realize that there is no "Delete file" in a song list. You cannot delete songs - unless it's so well hidden, that it's just a stupid. That's enough for me to call this BS.

Thumbnail of user larryh368
1 review
2 helpful votes
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October 30th, 2019

This app is so trash so many unnecessary ads about stuff no one cares about. Soon to get another music app so tired of "soundcloud". Real $#*! if you ask me. P. S NOONE IS PAYING 15.99 PER MONTH FOR "GO+" SOUNDCLOUD YOU'RE $#*! HOPE EVERYONE READS THIS.

Thumbnail of user ralphw13
1 review
8 helpful votes
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April 19th, 2014

I'm going to call my credit card company and put a stop payment on this agreement, I am not very happy right now.
I just paid for a pro plan and it says I am out of minutes, Really? WTF.
$49.00 and I have no soundcloud service.
PS, I gave it about 30 mins before I tried to upload, and it still says I am out of minutes. If they resolve this I will repost. Any place I can post this soundcloud review I will.

Thumbnail of user melaniet80
3 reviews
29 helpful votes
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March 21st, 2019

Absolutely the most BRILLIANT and ENJOYABLE Podcast is Media Roots with Abby Martin and her brother, Robbie. They are true journalists, who defy the corporate and self censoring of so called "journalists". Abby and Robbie are on the level of Noam Chomsky for their combined ability to deconstruct with alacrity "the manufactured consent" to violence that we are trapped in and they are funny as hell.

Thumbnail of user joshuat35
3 reviews
2 helpful votes
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November 25th, 2016

As a musician I am grateful to SoundCloud for what they do for us and for me personally. This is great project. I think that all musicians community should support SoundCLoud with their reviews!

Thumbnail of user scottr900
1 review
6 helpful votes
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April 8th, 2020

No feedback from support for queries.
Generally, a pile of dung.
Wouldn't recommend to anyone, and the fake glowing reviews (Like Diana M (2/14/20) on here are not to be believed - it's just bull.

Thumbnail of user johnh339
1 review
1 helpful vote
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August 11th, 2015

Sound clouds an outstanding platform for music, it's gives everyday normal people the chance to show others in the world theirs fine music and release their set of skills onto the web, overall it's the easiedt app all round to use above any else, my only concern is the stream bar at the top, when you click for e. G Deep House or House & EDM. You except to refresh and see the latest and upcoming or most popular tunes, but as I find I've looked and saw that the music that's displayed on each section has been more or less the exact same for at least 3 weeks? They should be updating that more often because when users are looking around for brand new amazing beats they don't only just look up to who they follow they search these tabs hoping to find that bit more than everyone else, don't get me wrong when they look they find with ease but it needs updated at least st the end of every week, that's just a positive review in which I think would better the app in all. Ps too good of an app I love it!

Thumbnail of user daniels3218
1 review
1 helpful vote
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June 5th, 2022

Your followers, just your followers (not the whole soundcloud community) do not get a chance to hear your new music. I have set up 3 different accounts at different times with different music, its always the same. Your followers do not represent your plays not likes just listens. Strange. I predicate that unless a new buyer takes over within the next five years soundcloud will join myspace in the realm of what was with netscape in deep woulda coulda shoulda conversations. Rotate the music, stop promoting the known and famous. It may not be like that but it looks and sounds like that.

Thumbnail of user lesg4
1 review
1 helpful vote
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April 1st, 2016

Don't like the Mobile Version - Cannot get to my "Following" list.

Also, Soundclouds allows for too much junk posted by random djs (as posted by the main dj we were following).

Messy.

Thumbnail of user mariag230
6 reviews
11 helpful votes
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December 12th, 2017

I guess its a good app for those who make music so you have more chances to be niticed. But for someone wh uses it just to listen music this app is an pain in the ****. Deleted it/

Thumbnail of user jayc262
1 review
3 helpful votes
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September 10th, 2019

These people rob you I unsubscribed months ago and they are still taken money out of my account every month and there's no way to contact these thieves never again will I use SoundCloud they suck I want my damn money you keep taken from me or I will go higher above and sue the $#*! out of you $#*!s don't subscribe do yourselves a favorite they take your money even after you unsubscribe

Thumbnail of user johnm972
2 reviews
0 helpful votes
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January 18th, 2021

An endless archive of my favorite music updating daily! Here you can find any style and any music for all possible moods and situations. Completely brilliant!

Thumbnail of user sylvain.rivarolo
1 review
0 helpful votes
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March 29th, 2023

Hi,

SInce 3 months that I'm a customer of sc with a pro account, I NEVER SAW A INEXISTANT SUPPORT LIKE THAT! You can wait months, they just don't answer...

It's incredible as they just want your money and don't care about the rest...

Thumbnail of user benh178
2 reviews
5 helpful votes
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June 6th, 2018

This site has been such a great community to share and listen to awesome tracks. If you haven't given it a try, what are you waiting for?!?! It's just a great service.

Thumbnail of user jorgec132
1 review
2 helpful votes
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December 29th, 2019

Very bad search system. It does not consider many ranges, reducing the number of finds. I have posted quite a large number of songs so far, and the search engine can't find many of the oldest ones.

Thumbnail of user abcd18
1 review
1 helpful vote
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October 3rd, 2017

This bull$#*! app caused a virus to freeze my phone a week ago and im still in the process of fixing it. Screw this. Im going back to pandora and spotify.

Thumbnail of user sikanderi
1 review
6 helpful votes
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March 5th, 2016

I miss the original version where it showed when the track was released.

They should listen to customer feedback. It would make their app. Be as great as it was originally.

Thumbnail of user makail8
3 reviews
0 helpful votes
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April 5th, 2017

A very good service! Its the opportunity to take your favorite music with you whenever you are! The only thing you need for that is the rather stable internet conection. I recommend!

Thumbnail of user nataliek19
1 review
2 helpful votes
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September 17th, 2015

Im a cheap bytch so i just use the free accounts. They give you somethin like 2 hours of recording time. That part sux but in the end, i made it work for me. I use the 2 hours free accounts as individual albums. So every time i create a new album, i create a new soundcloud n provide linx to it from the others. I dont get wild new listeners unless i promote the shyt out of my musick. This could be due to the nature/content of it though. Its dark, twisted, crazy punk/grunge hybrids. Definitely not for everyone. But all in all, its super easy to use, super easy to navigate, and in the couple years ive been using them, i cant say i have even one legit complaint. Sure it could be better, but i aint found anything better as of yet. Highly recommended all in all. Have a good one. Good luck to you. Cheers. <3 natalie cleotatra kobrapuke of TOXIC DELIRIUM. Dark frequencies studios. Crimson kamikaze mafia productions.

Thumbnail of user ethanc24
2 reviews
1 helpful vote
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February 10th, 2017

One of the top music apps out there. You take your favourite music with you whenever you go... If you dont want to search yourself - just find a few people with same taste and follow the reposts :)

Thumbnail of user mikem1164
2 reviews
10 helpful votes
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February 11th, 2021

- Follow over 1K artists and like the platform itself
- Customer service is non-existent
- No one to talk too
- Stream feature(most important) is broken

Tip for consumers:
Spotify - but its not as good for finding "underground" music

Service
Value
Returns
Quality

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About the business

SoundCloud is a music and podcast streaming platform that lets you listen to millions of songs from around the world, or upload your own. Start listening now!

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