• SoundCloud

SoundCloud

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Overview

SoundCloud has a rating of 2.0 stars from 147 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SoundCloud most frequently mention customer service, and free trial problems. SoundCloud ranks 138th among Music Promotion sites.

  • Service
    23
  • Value
    22
  • Shipping
    6
  • Returns
    10
  • Quality
    22
Positive reviews (last 12 months): 20%
Positive
1
Neutral
0
Negative
4
6
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How would you rate SoundCloud?
Top Positive Review

“I have limited experience with SoundCloud but so far...”

Jon S.
6/22/14

I have limited experience with SoundCloud but so far I love it. Someone sent me a link to a playlist of work music. I've listened to it at least 20 times now. Usually there are no connectivity issues and the service works well. I'm looking to exploring what else is possible.

Top Critical Review

“If I could make it No Stars, I would.”

Bob B.
8/23/24

In deleting a second account, my main account was also deleted. So all my tracks (yes, I can reupload them) and all comments, plays etc. all gone. More importantly, all recent links sent to media companies, song opportunities etc. will no longer work. Tried every way to urgently contact support, no joy. The chat window has remained open on a previous ticket (which hasn't been answered) so I can't start a new ticket. Have tried but no response. Tried Instagram, no response. This cancellation also cancelled Next Pro but an email acknowledged that it still had months to run and had a reactivate button. The reactivate button did not work, so at this time I have a new account using the previous title, linked to the same email, but none of the previous content and no Next Pro. Yes, I'm pi**ed off!

Reviews (147)

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Reviews that mention popular keywords

music (57) customer service (7) 2 hours (3)
Thumbnail of user andreass15
3 reviews
20 helpful votes
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December 11th, 2015

Soundcloud is not for new artists anymore. It's only for established acts. They removed the 'groups' feature, which was the only way you could self-promote inside the site and for people to discover you. Now only crickets will hear your music. Save your efforts for views for your youtube channel, soundcloud is just not worth it anymore.

Thumbnail of user eds900
2 reviews
1 helpful vote
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March 29th, 2022

I notified Soundcloud that my son, a minor, created an account and I requested the account be removed and any information deleted. A member of the Soundcloud Trust and Safety Team notified me that I would have to provide a photograph of my license to prove that I was the father. What a joke. Their policy terms state a subscriber must be either 18 years of age or more or 16 years of age and reside in the European Union. I guess they don't check for the age before subscribing, rather require proof from a parent to verify legitimacy of a parent. What a crap company. Trust and Safety Team, what a joke. Overall rating ZERO,

Tip for consumers:
sketchy

Products used:
nothing

Service
Thumbnail of user jasonr1720
1 review
0 helpful votes
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December 29th, 2022
Verified purchase

I paid 66 Euro for the Next Pro plan. It was supposed to be 50% off. The next years renewal price is 99 Euro, so, clearly false advertising there. I got one album to upload and get processed for distribution but it was reject because they said it had no lyrics and was marked as Not Explicit. Every song on the album has lyrics. So, clearly they had their heads up there a$ses when they did that review. Trying to reach customer service is nearly impossible. I have tried to upload and monetize two other albums that simply won't work because the server errors out every time. After spending about 8 hours trying to get any of it to work, I am left wanting my money back. It states there is a 30 day money back guarantee but that seems impossible to get. I feel ripped off. They shouldn't be advertising a service they clearly do not have working yet. All I get is "We're having trouble reaching our servers"

Tip for consumers:
Do not use this site for music distribution.

Products used:
Tried to use the music distribution but it failed to work.

Service
Value
Returns
Quality
Thumbnail of user jenryr1
1 review
2 helpful votes
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October 4th, 2020

Not user friendly or impressed by it! I've been using Pandora for a while and i see no difference give or take a few songs on both apps they all have same features i also used Soundcloud on my Serato dj and its a mission to download songs to your computer then to the dj set. The streaming part is okay but the history disappears I'll keep Pandora for now and just keep downloading songs from different sources for my dj set. One more thing canceling subscription was a mission to had to YouTube it that's bad!

Thumbnail of user davidp4280
1 review
0 helpful votes
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June 8th, 2022

Considering that I have tons of music apps it is very difficult to write this review when I keep comparing it with the others. I really like it but sometimes I wish it would come up with some favs suggestions like pandora even though pandora doesn't let you find your own which is a big minus from soundccloud.

Service
Value
Quality
Thumbnail of user dickw53
1 review
2 helpful votes
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April 16th, 2021

They make you pay to have high quality music streaming. When you upload music on there, it completely ruins the audio, and they have no clue how to make a working copyright system. Every time I request for monetization on songs that I rightfully own, they get taken down until I email SoundCloud showing proof that I own the music. The only reason I would recommend this website is because it can be good for artists that are starting out. Other than that this platform sucks

Tip for consumers:
Don't use it

Products used:
SoundCloud Premium

Service
Value
Shipping
Returns
Quality
Thumbnail of user joeh306
Joe H.
1 review
4 helpful votes
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October 23rd, 2018

Avoid! Avoid! Avoid! They won't let you cancel your plan! I've spent hours trying to cancel and they make it impossible to do. Don't even think about signing up with Soundcloud. They are going to f you over too!

Thumbnail of user michaell
74 reviews
472 helpful votes
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August 23rd, 2010

Very cool site for "moving" music across the web. Soundcloud lets you upload, send, share, and download music. Although geared towards aspiring artists hoping to share their music, the site makes it very easy for casual users to receive tunes from their friends, browse or play hosted files, and download the ones they want. The embedded player is simple, slick, and customizable. There is also no limit to the file size you want to upload to the cloud! Definitely worth checking out -- a much neater, music-focused alternative to rapidshare or dropbox.

Thumbnail of user maryh912
1 review
1 helpful vote
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November 3rd, 2019

No videos or varied kinds of real music. The selections were either monotoned, slow & boring or really aggravating, screechy noise that really got on my nerves, especially what they picked especially for me! I never even heard of most of the "supposed" artists.

Thumbnail of user davew133
4 reviews
4 helpful votes
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August 18th, 2017

This is the best program was advice by my friend. I spent a whole night listening EDM and 2 hours progressive music. I really like the assortment of music. I have created my new playlist that adds my favorite kinds of music. A source of a new club music for me.

Thumbnail of user deepikas2
8 reviews
129 helpful votes
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February 25th, 2016

My experience with the online music streaming web service Soundcloud.com has been very good and enjoy listening on it.Soundcloud.com is one the best music streaming services in the world as it has music from all the world all the major artists in music industry.

Thumbnail of user lachlani1
1 review
0 helpful votes
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March 25th, 2023

Low value for artists with needing to pay to even monetise your music and with a max upload time of 180 minutes before paying, terribly low royalty rates per view, infested with bots/promo ad accounts, site works great for listeners on the functional end though. So it might not be worth using as an artist, I still use it but I only just about break even with over 500 monetised views a day on a channel. Best bet in my view is to mainly focus on distribution through DistroKid or something and YouTube manual uploading for more value. Yes I understand it's their website and they can chose to do what they want, but there has been a lot of bad decisions of late.

Service
Value
Quality
Thumbnail of user danac603
1 review
0 helpful votes
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January 10th, 2023

I've mistyped my artist name while distributing my first release... big mistake, as there is no one replying to my e-mails. No one is acknowledging anything I say. I've been submitting tickets that no one reacts to. Then I decided to e-mail them and the automated response says "the best way to reach us is through the ticket system". Like ok wtf. It's so frustrating when all you receive is silence!
I'm totally leaving soundcloud and will never pay again for their $#*!ty services. Also their masterisation algorithms are quite crappy. I wish soundcloud was a real person who I could annoy back.
I've started my official music career with the wrong name and now I can't change it. Really not a great beginning lol.
Anyway, If you wanna release music to other platforms, it's probably best to use a distributor that is responsive. Just in case you need something changed.

Service
Value
Quality
Thumbnail of user shenryburdette
1 review
0 helpful votes
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March 31st, 2023

I have had support tickets in that have been unanswered for weeks. I am currently trying to switch to a new distributor and now have multiple tracks upload to my accounts because Soundcloud won't respond to my tickets.

Let's also not forget about the predatory theft of 20% of your royalties. I only used soundcloud because the barrier to entry was low and now I am realizing that have done this to steal ignorant musicians like myself royalties. 20%?!? This service is theft.

I would recommend this service to my worst enemy and thats it.

Thumbnail of user arong11
2 reviews
0 helpful votes
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February 7th, 2017

SoundCloud GO is right up there with the best music apps.

There a few minor improvements; better layout for albums and playlists and scroll wheels.

With these minor improvements it would easily be in the top 3 music apps!

Thumbnail of user ashw45
1 review
1 helpful vote
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October 8th, 2019

You have made a lot of your tracks only available with SoundCloud go. I've had this app for about 2yrs now. I've been building up my playlists. I'm not, not at all, happy about how much of these songs have become unavailable. All my tracks started as free, now approximately 90% of my tracks require SoundCloud go. This is ridiculous. I'm very unhappy with your app at the moment and I'm tempted to uninstall. Please take these tracks off SoundCloud go, perhaps I'll change my mind. I hope I've been clear enough.

Thumbnail of user alyssac19
1 review
3 helpful votes
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August 12th, 2016

I've always been an avid soundcloud fan and never had any problems. However, I decided to try the free trial of Go and am very disappointed. I didn't really feel it was worth the money, so I went to cancel my subscription before the 30 days were over. However, when I went to the manage subscriptions page, there was NO way to edit my account to disable go. I looked for so long for a way to contact soundcloud, however there was only an international phone number and FAQs. I took me two days just to hunt down the customer service email. After emailing, I was responded to with automatic reply telling me to refer back to the FAQ page. Great. Then, when finally contacting a human being, I was told I was not going to be refunded for ONE day over of soundcloud Go even though I had been trying to cancel since before the deadline. Definitely not using soundcloud anymore. WOULD NOT RECOMMEND

Thumbnail of user mduduzim1
1 review
3 helpful votes
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February 11th, 2021

****FRAUD SERVICE OF NOTE**** I have been trying get access to my account and ut wont let me. Even if I use my HTTP link as it suggests. No support service, just a watered down version of advise and robotics used to fool the unsuspecting customer. They have been debiting my account for months and I cant even cancel my subscription as they wont allow me access to my account. I am so disgusted as an artist at these scammers. I don't even get a statement of purchase for all the debits that they have been doing!

Thumbnail of user tanganyikar
1 review
1 helpful vote
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November 20th, 2017

Fraudulent do not recommend God get those devil's at sound cloud devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil devil mother$#*!ing $#*!es

Thumbnail of user joshuae22
1 review
3 helpful votes
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April 18th, 2017

Soundcloud not only lets you post only 4 hours worth of music, but it wiped ALL, and i am not joking, but all my music and if you go pro it only gives you 6 hours. Why cant it just be unlimited do you can get your music out there? All i want to do is make music and make something good. I spent a whole nights giving credit to my mixes, that are 2 hours long to all the artists and to find it all gone, and my album. I say $#*! SOUNDCLOUD. Stay Away!

Thumbnail of user rashekab
1 review
4 helpful votes
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May 16th, 2018

I used to like soundcloud but the fact that they added ADS is so ridiculous. It was free so all these years then all of a sudden we just HAD to get ads. I'm not paying to listen to remixes and remakes to songs Im just fricken not lol you already have the up to date songs on a 30 second time limit soooo I have to pay to listen to full songs AND not have ads? Get out of here. I will pay for something better like Spotify. Seriously.

Thumbnail of user guyw21
2 reviews
2 helpful votes
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September 18th, 2017

The site itself is great, and I love discovering new artists on it, but the problem is with the app. It's slow, laggy, and force-stops most of the time. I uninstalled it, because of this problem, and the mobile site is no better.

Thumbnail of user hakunam1
1 review
1 helpful vote
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July 31st, 2017

This app is the worst app out there. Its worse than the sound of lambs being slaughtered. I am disgusted by the fact they do not give refunds to the poor helpless people who just wanted the 3 months for £1. Because there are no refunds and i wasnt able to cancel my subscription in time it has taken the money out my account which i dont even think I have so I will now go into overdraft and then have to pay a fine and also because of this i am not going to be able to eat tonight or for the next few days becuase i now have no money. So congratulations soundcloud you bunch of gadgy arseholes with ur fingers so high up ur own ares you couldny give two $#*!es about how the other half may live. I hope you spend my £10 on something nice to decorate coffin with as maybe u wont make it throught the night with the rage that i am in. Good day. P. s ur da sells avon x

Thumbnail of user coopere2
1 review
1 helpful vote
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September 12th, 2019

The newest update with SoundCloud is absolutely garbage half of my songs in my playlist is now only previews and I'm not gonna pay 15.99 a month for music

Thumbnail of user kayb17
1 review
6 helpful votes
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August 5th, 2014

I think the new app compatible with the iPhone in particular is ABSOLUTELY ridiculous. I for one would like to know how you reached the conclusion that RESTRICTING our usage was somewhat good for business.
It has dawned on me that perhaps you all have forgotten that the sole purpose off the app is for one to showcase their music and to understand the levels to which the song has been liked/disliked by those who have played it.
I cannot even see who has followed me another LIMITATION now making it harder for me to explore other users, I cannot make a comment even whilst knowing that the vast majority of those who put things up WANT/RESPECT/APPRECIATE written feedback on tracks.
You can no longer see when the song was posted by the artist which is surely crucial if your a dj... how do you know if something is new or old?
I desperately need some light shed on this situation.
Worst idea ever

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