• SoundCloud

SoundCloud

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Overview

SoundCloud has a rating of 2.0 stars from 147 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SoundCloud most frequently mention customer service, and free trial problems. SoundCloud ranks 138th among Music Promotion sites.

  • Service
    23
  • Value
    22
  • Shipping
    6
  • Returns
    10
  • Quality
    22
Positive reviews (last 12 months): 20%
Positive
1
Neutral
0
Negative
4
6
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How would you rate SoundCloud?
Top Positive Review

“I have limited experience with SoundCloud but so far...”

Jon S.
6/22/14

I have limited experience with SoundCloud but so far I love it. Someone sent me a link to a playlist of work music. I've listened to it at least 20 times now. Usually there are no connectivity issues and the service works well. I'm looking to exploring what else is possible.

Top Critical Review

“If I could make it No Stars, I would.”

Bob B.
8/23/24

In deleting a second account, my main account was also deleted. So all my tracks (yes, I can reupload them) and all comments, plays etc. all gone. More importantly, all recent links sent to media companies, song opportunities etc. will no longer work. Tried every way to urgently contact support, no joy. The chat window has remained open on a previous ticket (which hasn't been answered) so I can't start a new ticket. Have tried but no response. Tried Instagram, no response. This cancellation also cancelled Next Pro but an email acknowledged that it still had months to run and had a reactivate button. The reactivate button did not work, so at this time I have a new account using the previous title, linked to the same email, but none of the previous content and no Next Pro. Yes, I'm pi**ed off!

Reviews (147)

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Reviews that mention popular keywords

music (57) customer service (7) 2 hours (3)
Thumbnail of user djfemmiej
35 reviews
76 helpful votes
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November 14th, 2016

IT IS A DJ'S JOB TO REMIX RECORDS AND DO NEW VERSIONS OF CLASSIC MUSIC THIS IS THE JOB OF A DJ. SOUNDCLOUD IS IN CAHOOTS WITH LABELS AND IS BLOCKING THE DJS FROM REMIXING MUSIC MY MICHAEL JACKSON REMIXED HAD 1000 LISTENS PLUS AND SOUNDCLOUD BLOCKED IT AFTER IT REACHED 10,0000 STATUS MICHAEL WOULD HAVE LOVED THE REMIX!
IT IS A GOOD SITE BUT THEY NEED TO STOP BLOCKING THE DJS FROM BEING CREATIVE. WHY WOULD A DJ GET A PRO ACCOUNT THERE AND THEY BLOCK THE DJS THAT IS THE MAIN REASON I WILL NOT GO PRO - THIS SHOULD STOP GET OUT THE WAY STOP ALLOWING LABELS WARNER BROTHERS SPECIFICALLY & allow DJS TO DO THEIR THING OR DO A WORKAROUND.

Thumbnail of user heatherc70
1 review
4 helpful votes
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March 29th, 2016

This update is terrible. I shouldn't have to pay that much money to listen to songs?! New songs should be free to everyone! This is ridiculous and now I hate this app.

Thumbnail of user musictheoryproductions10
1 review
0 helpful votes
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April 11th, 2023

How is possible to ban and stop my upload when I own my music, my right and I have to prove that I'm real me. Ridiculous ridiculous ridiculous ridiculous

Tip for consumers:
There are blocking my music, my own music...produced by me and I own the rights of the song.
ridiculous ridiculous ridiculous ridiculous ridiculous ridiculous ridiculous

Products used:
streaming

Service
Value
Shipping
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Quality
Thumbnail of user curby
1 review
1 helpful vote
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March 9th, 2020

Lmao, don't use soundcloud. The copyright team allows fake metadata copyright's to be used, and the copyright team doesn't do anything about it. Go to youtube or get a middleman and go to spotify.

Thumbnail of user heliost
1 review
1 helpful vote
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September 20th, 2021

Terminate my account without warning and after I removed all tracks they claimed, they said the termination is not reversible. What a big bully!

Service
Value
Shipping
Returns
Quality
Thumbnail of user keenanr4
3 reviews
0 helpful votes
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April 27th, 2017

A nice service containing music of all kinds and genres. The only thing thats strange for me - why does it still lack music caching.

Thumbnail of user pritpals4
1 review
0 helpful votes
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August 5th, 2019

I've had their app for ages, they're free to use with some ads and have a great track selection to pick from!

Thumbnail of user olivao1
3 reviews
1 helpful vote
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June 3rd, 2015

If I had a smartphone with unlimited internet I would be using this as my main source of music while driving!

Thumbnail of user jacksonw67
4 reviews
16 helpful votes
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January 17th, 2022

I love this site, mostly for the archives. Archives of most artists, it's nice. Although they're are too many ads.

Service
Value
Quality
Thumbnail of user samanthao10
1 review
7 helpful votes
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February 11th, 2017

I was told I would be charged on the 12th and they charged me before that so I couldn't cancel for my LAST UNWANTED SUBSCRIPTION that if I canceled I would have had to pay for no benifits. Customer service us nonexistent. No phone number. Full mailbox. No email. And a nice "customer service button" on their Web page that brings you to their home page.

Thumbnail of user jasong69
21 reviews
35 helpful votes
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January 10th, 2016

Soundcloud should be one of your first destinations to post your music. Great community and a very popular site.

Thumbnail of user ericb156
7 reviews
8 helpful votes
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May 23rd, 2019

I liked and used it some time ago. But now the app isn't so comfortable and user-friendly as before.

Thumbnail of user leonk9
3 reviews
2 helpful votes
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February 14th, 2013

I agree, this website is perfect for everyone who wants to share own audio records and other stuff. I think it's the best alternative to Youtube

Thumbnail of user kobyk5
1 review
0 helpful votes
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December 31st, 2021

Doesn't load nothing on Xbox at all but Spotify can load perfectly fine while I play my games Ik it's not my internet diss app just boof fix ur app plzzz

Tip for consumers:
It’s asss

Products used:
It’s not a store it’s a app wtf

Service
Value
Quality
Thumbnail of user noy1
1 review
3 helpful votes
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October 30th, 2018

Don't do the free trial bc it takes a long $#*! time to cancel and i almost threw a computer out the window about 69,420 times while trying to do so.

Thumbnail of user dianam402
2 reviews
0 helpful votes
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February 14th, 2020

Soundcloud is one of the top most company of the globe even its customer support number *******232 is also so good.

Thumbnail of user sherryj302
1 review
0 helpful votes
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August 11th, 2023

This "solo" act Pegasus might have a better following if the "singer" wasn't such a rude $#*! and I've listened a very long time

Thumbnail of user mironh
3 reviews
0 helpful votes
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January 11th, 2017

I have soundcloud for my music. The sound is very clean and sharp. I think next month I will upgrade to the pro version, keep up with gr8 work!

Thumbnail of user johnz77
1 review
1 helpful vote
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August 10th, 2017

So say you decide to pay for a year of soundcloud, it's a good deal and it's all up front which means no hassle for both parties. One day, you wake up to discover your
Account was terminate without notice, and it's only been 4 months!

Naturally, you check your gmail only to discover a message detailing some sort of vague interpretation of the terms of service agreement. Usually something to the effect of something that you said could be considered obscene and therefore your account is "otherwise objectionable in SoundClouds reasonable discretion;"

So now you're left wondering, well do I at least get my money back? They already deleted all my stuff, and my followers are gone, are they at least going to pay for the other 8 months I paid for? The answer is a big fat NO! Because they have a clause that says:

"If you have a Subscription and your account is suspended or terminated by SoundCloud pursuant to (i) or (ii) above, you will not be entitled to any refund for any unexpired period of your subscription"

What is section ii? Well:

"(ii) you are in breach of any of the material provision of these Terms of Use or our Community Guidelines, including without limitation, the provisions of the following sections: Your Use of the Platform, Your Content, Grant of Licence, and Your Representations and Warranties;"

Pretty broad, I know. But basically your money is in the pockets of soundcloud now. If you're just some music guy, who just posts ambient beats, then maybe you can use soundcloud. But if you plan to have any vocals or are doing a podcast, make sure to pay month to month because these people will pocket everything you give them should they dislike a word or 2 you said.

Thumbnail of user kyrons
1 review
2 helpful votes
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September 28th, 2018

Never works even with wifi, takes forever to load, will stop mid-song to load. All around terrible. Not reliable at all.

Thumbnail of user frankl212
1 review
2 helpful votes
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August 6th, 2018

Expensive and continues to block me for no reason. Artists need a new platform that is better than this $#*!. F u soundcloud.

Thumbnail of user yarelih
2 reviews
1 helpful vote
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June 1st, 2017

A source of new club music for me. Subscribed to some channels which issue new podcasts and some interesting standalone tracks - all good and fun!

Thumbnail of user rogerp134
1 review
0 helpful votes
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September 18th, 2019

Removing music from playlist but still on the app lots of people have there songs remove and have to refind them again and NO RESPONSE from app terrible but they pressure you to upgrade

Thumbnail of user aarone108
13 reviews
2 helpful votes
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September 4th, 2020

It is a great website for more music to listen. Easy to listen to and upload the song. I really like to recommend it to everyone.

Thumbnail of user romand66
1 review
0 helpful votes
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June 13th, 2022

Soundcloud is an app and site with really good music but the service, connection, opperation, etc. SUCKS!

Tip for consumers:
Write down the songs you save before you frget them and cant get em back.

Products used:
The music ones.

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About the business

SoundCloud is a music and podcast streaming platform that lets you listen to millions of songs from around the world, or upload your own. Start listening now!

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