Spacial

We are a tiny radio station that I took over after our owner became ill. She had been using SAM for almost a decade and I inherited it.

I am here today to write the first review here for this company. I am both surprised and not surprised at all that there are no reviews here.

SAM Broadcaster used to be the "Leading" provider of Radio Broadcasting software but they have never updated or modernized their user interface. We have to literally WRITE CODE to schedule our programming. The software looks like it's straight out of the 1990's.

The sad part is this outdated software is one of the most EXPENSIVE services you can sign up for as well.

We have been looking at alternatives because SAM is just too old and inconvenient to use for a while but Spacial has forced our hand in the worst way possible (for them).

We'd been having connectivity issues between them and our Relay provider (because we were not going to pay SAM the ridiculous amount of money they wanted) and they provided NO HELP. They said it wasn't their issue and offered zero guidance.

This upset me because our relay provider said the same thing, however they, who receive only a fraction of what we are spending on SAM, tried their hardest to help.

But Spacial Support? They did NOTHING to help.

When I sent feedback about this as a frustrated new station owner worried about our uptime and all the dead air they GOT INSULTED!

Mind you, I was never mean. I never got personal with them; all I did was say they were causing our downtime and if they were not, please help us figure it out.

When I pushed back to defend us and the lousy, or rather total lack of help, they CANCELED OUR SERVICE AND TURNED OFF OUR RADIO STATION EFFECTIVELY TAKING US COMPLETELY OFF THE AIR WITH NO WARNING.

I think that about sums it up. Spacial is a company that does not need us, nor do they care about us, and they have made that perfectly clear.

Stay far, far away.

There are better, much more modern platforms that care about their customers that are close to a fraction of what SAM Broadcaster/ Spacial costs. We were on our way to one of them anyway.

You have been warned.