Spiral Scripts

I am the owner of the business Spiral Scripts, I make that clear. I am forced to adopt the unusual practice of reviewing my own business (openly anyway) because this site offers very little in the way of right to reply for businesses, unless you pay for their 'premium services', something that I object to. This review is a response to the extremely unfair review from the gentleman below.

We are a small business, and have been in business since 2008 and have dealt I would guess with thousands of customers. Most people are a pleasure to deal with. In the rare occasions where they do have a problem with our software we work with our customers to resolve their difficulties, often even when the problem is not actual a fault with our software. As a result, requests for a refund are rare. However, if a customer has a genuine reason for a refund we do give it, our refunds policy is explained clearly on our site.

However it is an unfortunate fact of doing business on the internet that occasionally people will try and use the threat of a bad review to extort money back even when they know that they are not entitled. We have a zero tolerance to this, we do not give in to threats and bullying.

From his first contact with us, this customer's attitude was rude, bullying and abusive. I picked up the phone one morning to hear him shouting insults at me. I tried to explain reasonably how to use our software but he paid no attention to what I was saying. Eventually I put the phone down, there was no point in continuing the conversation. However I did send him a polite email explaining where he could read the documentation for our software, and offering him further assistance if he required it.

However he made it clear that he was not interested in behaving like a reasonable person, he just wanted something for nothing, with the threat of bad reviews if we did not comply. As I have said, we do not give in to threats.

He is quite correct, we did threaten him with legal action, something that we are still considering. He does not seem to understand that the laws of defamation apply online. He is perfectly entitled to not like us and give a bad review, however he is not entitled to use his reviews to make up lies damaging to our business. An example is the ridiculous:-

"And I hope this can only be a coincidence and nothing to do with you, but we also had multiple website hacking attempts and calls from a whitheld number that hangs up when the phone is answered. Scary stuff :("

Of course we had nothing whatsoever to do with this. Really we have better things to do, and the last thing that I would want to do is to hear his voice again. I think that the fact that he even says this reveals a lot about the kind of person that he is. It is probably the kind of thing that he does, we do not.

Moreover this person does not have the right to use bad reviews to get money, that is called extortion, and is illegal.

You will note that the actual substance of this customer's complaint is the fact that you have to read the instructions in order to use our software. That's how it works. Thousands of people do so successfully.

The rest is a gross distortion of what actually happened.