SpiritHalloween

Back the first week of October, they had a Halloween display up but nothing at all from this display was actually in stock. Nothing! None of the staff seemed to have a clue. I asked if I could buy the clown that was I display since no-one were in store so told Oct 20 they would sell it and they had a waiting list which I filled out and was first on the list they said they would call on the 20th and I'd feet a discount since it was a display piece. I called them today the 20th and they say we sold the clown a few days ask. Wtf! I said why have a waiting list if you're not even going to use it? They were so rude the manager is a joke completely unprofessional, rude, disrespectful and a liar. Do not waste your time at this location.

I ordered plates, napkins, and cups for my son's birthday party. After a very long wait period - which went beyond what they stated for shipping. Then I receive my shipment and it's a partial order - the majority of my order was on back order for 6 weeks past when I ordered it online.

I tried calling them but couldn't get through. I then went online... a 3 minute conversation took 20 because the person on the other end took ages to respond.

Absolute garbage and pathetic... will never, ever do business with this company.

STAY AWAY FROM THIS HORRIBLE VENDOR!

Yeah STAY FAR AWAY! Ordered a costume on the 4th of October and paid for the expedited shipping but it has been 19 days but it has yet to ship... They said that it could take 15-25 days and they cant refund it because its in transit but it clearly said that the label has been printed but has yet to be sent out... don't waste your time or money

I had my name on the list for objects they had on this display. My name was towards the top the list nobody else was in front of me to get a item gargoyle. I was told by management I would get one and they would call me. They never called me and I never got one. I called them and complained and they said they would get hold of me and they never did.
Liars, deceitful people, overprice products. I'll NEVER shop there again!

If I could give this company negative stars and warn buyers, I would. Please don't down your hard earned money to order from these frauds. I went into the store looking for a "Stitch" costume for my 6 month old grandson. They didnt have it in stock but said free two day shipping to my home for them to order it online. So I did. Then, the next day I got an email saying it was shipped. Gave me a tracking number, so when it didn't arrive when it was supposed to i clicked on the tracking number. It told me a label was created the day I got the email, but no postal facility has received the package. And it still says that. But the company website says the order is completed, and there is no way to contact these people. The phone number just keeps sending you in a loop for hours telling you to stay on the line. You can't email them. And it says on the recording for super fast help click on the live chat button on the top of their website. There is no live chat button.

I ordered a dorothy costume online as well as some silver face makeup for my childs tin man costume this year. Would you know my surprise when he opens the package I think is going to contain makeup and he pulls out a bunny rabbit vibrator/dildo. He then proceeds to ask me why his makeup bottle is in the shape of a $#*! and why are there two of them. This was mortifying as I had a family friend over at the time and they were alarmed as well. I had to pull up my order confirmation just to make sure I didn't make a mistake somewhere on the site but I didn't there was my silver makeup in the confirmation and a pink dildo in my living room. Safe to say I will not be ordering from spirit again! I don't want to risk getting another dildo. Oh and the package was addressed to me so it wasn't a screw up of me not noticing another name.

I have purchased for 15 years and every year they come out with new animatronics so they do not have to fix the broken ones, every year the one I bought the year before no longer works and the Zombie doctor says "sorry that is no longer in stock so we cannot help you". I have ten animatronics that no longer work and noone can help. Run from Spirit, do not by, do not borrow do not rent. They sell garbage it will work for one year only. I will never buy another thing from Spirit of Halloween.

This store is horrible. Calling the cops on someone who went in to buy a product. All the lights were on in the store, doors were open, no closed signs, and with up to 10 people in the back you would think someone would greet their customer. Someone wanting to go in and buy their products. #horribleservice #discrimination

My son has medical condition that requires medical supplies to be with us at all times. To carry everything i have a backpack for this. When we walked into the store there was a man at the door who said we have to leave the backpack by the door. I said that wasn't possible because of my sons medical condition. He got his manager they said to put the backpack by the door. I offered to show them the medical supplies they didn't want to see them and said it goes by the door or out to the car. My son and husband ended up in the car while i got the costume. Normally I'd walk out but my son had his heart set on a specific costume we couldn't find anywhere else. And to add insult to injury they were taking donations for children's hospital, and there not friendly to children with medical conditions. Long story short would not recommend or be going here next year.

My visit to spirit at Legacy Crossing in Marion Ohio what is a five star shopping experience because of one person Justine not only assisted me finding all of the hocus-pocus costumes and accessories that I needed but she went above and beyond to get me the "teeth" to complete my Winnie Sanderson costume that were sold out nearly everywhere. Justine is personable, knowledgeable, and very helpful. In a word, she's the best!

I ordered over $100 worth of costumer and accessories and they were not delivered before Halloween.
I did not accept the order and I called several times and they still have not refunded my money!
Be careful with this company!

I ordered my son's costume Oct 12th and 11 phone calls, 112 minutes of my time wasted (not including emails, facebook messenger, live chat) rude customer service reps, being hung up on, not being able to speak to a manager, not able to get a refund, them shipping my son's costume to California instead of Michigan and we still don't have a costume. They did take my money with no issues. I have filed a dispute with paypal in hopes to atleast get my money back. Still have a heartbroken 3 year old at home :( I will be reporting them to the Better Business Bureau as well and by the looks of all of these horrible reviews, I hope others do to!

I bought my 10 year old son a Fortnite Drift costume online a couple weeks ago and when we received it both gloves were left handed. I tried to contact them through live chat for days every time with it being "offline". Finally after about 5 attempts I was able to reach them and they told me the only way I could get the right handed glove was to drive to my nearest Spirit Halloween store which is in Murfreesboro, Tn. An hour away. I called the Murfreesboro store and the manager told me the couldn't ship anything out from the stores. So... after working all day I had to drive 2 hours total to get a glove that should have been in what I purchased. MY GAS AND MY TIME!
And they act like they don't even care and it's YOUR problem! I believe they have gotten too big for their britches!
My advice... go somewhere else.

I bought a costume a few days ago, and it didn't fit. So I brought it back the next day, hoping to exchange it, but then they tell me that the day I bought it was the last day for returns! SERIOUSLY?! The manager was a $#*!ing $#*! too!

I ordered a presale item (which they make you pay then) which stated the item would arrive in 30 days. I waited 40 days before calling and was told the item was pushed back for 15 days, so I would receive it in 6 to 8 days. I then waited 10 days and still no item so I called back and was told it was pushed back again and would be deliver by the end of the month. It is now the end of the month and still no item so I called back and again told it would be 10 more days. I hope this helps not buy here. They lie and tell you they would email updates and call you back but that was a lie to. They just tell you anything to get you off the phone. I will report fraud to the credit card. Worst customer service.

I shopped at the Wyomissing store on state hill rd. Upon entering store I was warmly greeted. I was shopping for decorations but wasn't sure of what to get cause of the variety.
I asked an employee for assistance. She was a Spanish lady named mary. She was very helpful and knowledgeable about the store. She helped me figure out what decorations I needed. I wish other stores had employees as nice as Mary was. I know it's her job, but she makes you feel at ease with no pressure. I have told my friends about the great service at this store and will be returning for more items. Just wanted to say keep up the good work and thanks for an enjoyable experience.
Dave of Wernersville, pa

I purchased the ER Surgeon costume in sm/med size. When I got home and tried it on, I found that the top was sm/med, but the pants were lg/xlg. I tried calling corporate, was on hold for 30 minutes, then a recording that they would call me back. I did receive a call, at 2:36 AM! As if I was awake for that call!

I truly tried to reach out to see if they would try to make this right for me, to no avail. Very disappointed in this company!

If by chance they reach out to me to make this right, I will update this review. Otherwise, be extremely vigilant when buying from Spirit.

Bought inflatable dino for my 7 year old put costume on last night and fan wouldn't work, went back to store wouldn't exchange it or return it for something new said could fix fan lady glued it we went to ONE house fan went out my sons holloween was ruined been buying from them for 16 years never again after this

I canceled an order in October and still haven't received a refund. I've emailed with them I've talked on live chat with them. Still no refund. This is honestly ridiculous and I recommend never buying from them online.

Edit: I finally received my refund on January 3rd.

My son wanted to be a clown for Halloween and wanted to have a voice changer as well the clown shoes. My husband and him went to Spirit Halloween and bought them both, only to find out they were both defective. The voice changer didn't work at all and would keep making this very high pitched noise. We did our research to see how to work it and nothing worked. The shoes were way too big for him in the first place and were coming apart at the sole. We decided we would return them but faculty wouldn't let us return, get store credit, or replace it for something the same price or more. Their answer was "We can't resell these". Not only do they sell shoddy merchandise but refuse to return in anyway at all because they can't "resell" it. Bad costumer service.

I ordered my sons Halloween costume September 9th it is now October 5th I only received the knife to go with the chuckie costume. So I reached out to customer service via their chat option online yesterday to ensure my sons costume is still on its way since my order was appearing as delivered in full. The individual I spoke to stated the costume was coming from another warehouse and would be shipped in the next three days. I woke up this morning to an email stating per my request my order has been canceled and I have been refunded my money. Horrible customer service I never canceled my order and waited almost a month for it to arrive luckily as always Amazon has a similar costume which I just went ahead and ordered. Long story short stick to Amazon or party city and avoid spirit Halloween.

I placed an order for my daughter's costume on. October 11th. Spirit said the costume would ship within 5 to 7 days. I called on the 20th (because I still have not received anything) the girl on the phone said she would have to call the warehouse to let them know of my order?! She would get back to me via email in 48 hours. Now today, October 23rd I still have nothing. My order still shows "in process". I guess with 2020 being the year it is, my daughter's first Halloween might as well be ruined too. Thanks Spirit for making this the worst Halloween. I will NEVER shop here again. **Update** I never received the order. When I called to check on it (for the 4th time) the costume was out of stock so they could not fulfill it anyway. Also have to add, they have horrible customer service.

I went there and I got my kids some costumes and they ripped. I went to the store again and they said that there are no returns so then how was I supposed to fix this. It was the mostest horrible store ever. If you want to buy anything from there, think 5 times before you go there.