SpiritHalloween

So if you don't have the card you used, you can't be refunded. And if you don't refund by a certain date you can't refund at all. Great practice stealing our money Spirit. I'll remember this for future, if ever, purchases. By the way, the item was damaged and unusable. Plus you're way over priced!

I am very frustrated with this company. My item has been ordered twice now, once by me and once by a customer service representative and each time I got a shipping confirmation email but my item has yet to leave the warehouse. All this company does is create labels with tracking numbers for FedEx but they don't actually attach the label to the package for it to leave the warehouse. My shipping confirmation emails just keep saying label created but my package never begins travel to my home. The Spirit Halloween warehouse is ridiculous and they aren't sending me my stuff. I will attempt to get a refund but I am probably out of my money.

Went into the store here in Springfield illinois to purchase some masks. 2 of the four masks were priced wrong. They charged more at the register. They should have honored the price listed on the item. I won't shop here ever again!

I called customer service to ask a question about a return. I sat on hold for 26 min. Once it was my turn, I was automatically forwarded the computer system that I had to put my phone number in to get a call back. So I did that and it said I would be called back in 1 minute. I never got a call. Tried calling again and couldn't get through. I tried messaging them and got no response. By the time I did, I could no longer make the return. They have no sympathy/empathy for people. No willingness to help people, or understanding of life events that happen or willingness to accommodate you. I shop here every year for costumes and will not be back next year.

I would have to say that I am highly disappointed in Spirit. I went to this store in hopes of finding a costume for both Halloween and a event that my husband and i are suppose to dress in a costume for. We go there , and we were lucky to find a very small handful of costumes that were in the plus size category. Meanwhile, the store was PACKED with tons of different costumes for the smaller size category . Big disappointment!

If u can get a hold of customer service u will likely get hung up on. Second call also got hung up on!

My order was to be express shipped and well I paid the extra money and basically to bad when it gets to me it gets to me

Seriously unhappy!

I ordered a costume for my son since we couldn't find it in stores near us. They charged me $20 for shipping just to have the costume come incomplete. All of the accessories came but the costume itself didn't, they didn't contact me to say anything about this problem until after the accessories were delivered just to say that the costume was out of stock... I literally payed an extra $20 just for accessories. When I contacted customer service they didn't do anything to help and said that in order to return the accessories that didn't make sense without the actual costume, I had to pay shipping again.

While shopping in the Vestal NY store the staff that watches for thefts made us feel extremely uncomfortable watched every single move and weren't even trying to be discreet about what they were doing it was completely obnoxious how they were acting towards us and oth customers will never go back.

This is the worst experience I have had with shipping. I paid almost $14.00 to be able to get priority shipping and the promised day was October 14th. Today I was surprised cause I didn't get it and when I went to check the status said that is gonna be delivered on the 16th. I'm having a party tomorrow. What's the point of offer a service that you can accomplish! And live chat customers services was not helpful at all either. They didn't even try

Long story short as I have REPEATEDLY submitted cases against them I bought a defective item on 11/01/2020 complained same day. Returned their junk. They state they submitted a refund request on 11/12/2020. I still have not received my money back. I have no product nor money.

Ordered a costume for my grandaughter and paid $12.49 for expedited shipping and was given a specific shipping date (which is why I paid the extra). It did not make it that day. Wrote Customer service and told these dates are not guaranteed even though they are shown during checkout. They sent me a link from elsewhere on their website saying if you order after a certain time, dates aren't guaranteed even though they are showing these dates on the checkout page. Very misleading. All I asked for was a refund of the difference of the expedited shipping cost which they refused to do. I would never purchase another thing from this company.

I ordered a boy's costume and received some weird zombie statue, and NOBODY can be reached for a refund! Honestly, I don't think they have a real customer service department. My only recourse now is to file a fraud claim with my bank and have the charge reversed. I will never do business with them again, and I will warn everyone I know not to do business with them.

I ordered the nasa astronaut helmet yesterday and am unable to see my order history and shipping status. I recieved a receipt by email, but when I signed in to my account and went to find the status, it said that I had not ordered anything. I would like this issue remedied please. It would be extremely helpful to me to know the status of my package.

Ok so this is my first AND last time shopping at spirit because of how racist the workers were, how they make their return policy's because I bought something a day after final sales and someone should sue their asses for this, they are making billions every year because they rip people off with poor quality products, cheap robots that break easily, and also everything in general, hope their pyramid scheme falls and burns in hell

There refund policy is absurd I waited for weeks for costumes i never got plus waiting a whole month for a refund why is that they need to change there policy and do better job at customer service when u call and ask question the lady I spoke to name Emily was rude and the guy I spoke to act like they didn't know what to tell me and kept giving me the run around the prices are outrageous but it horribly wrong when u do purchase from them and you can't even get what you purchase and still suffer because u waiting a whole month for a refund

When I placed my order I on October 25, I was told on line that it would be delivered by October 29. Well it wasn't and the night before Halloween we began to panick. I called the "so called" customer service number and was on hold for an hour, and then received an automated message that " I should try to call back later". Customer service also sent an automated message suggesting an online chat, which was non- existent. There was also a link for email help, which led to a postal address! I have never seen such an unprofessional company that puts so much effort into giving off the appearance of looking legitimate. They are so far from honest and legitimate. I will never make the mistake of ordering online from them again. Spread the word please!

I ordered my child's costume on the 18th and got two days shipping on it. It is now the 26th and still not here. The lady I called was rude. I demanded a refund on the shipping cost and a rude manager finally gave it to me. Who advertises two day shipping then takes a week+. This would've never happened at party city. Will not be ordering here again.

I bought a costume for my daughter on the 27th of this month (late, I know). She loves the costume, it fits her well, but the costume is damaged. I brought it in today to try to swap it for the exact same costume, same size, same everything and they refused to even look at the defects in the store. I think that it is a little outrageous that I paid 60 dollars for a costume just for it to be damaged. All I wanted was a simple swap and you wouldn't have lost a customer, but sadly it appears that they don't actually care about what quality product their customers get.

I got a pig mask for my son. When I got it from delievery which took very long.
I experienced the mask beying really cheap so i decided to go to the store and get my money back. They said thre not giving money back but you can get another cheap product from thir store wth the same value.

Bought a costume for Halloween, and when I opened it, to wear for my party, there were pieces missing, and pieces from other costumes. I paid $50 for this costume, that I couldn't wear. When I contacted the company, they asked me for pictures, which I provided. Then they informed me that I would have to pay to ship the incomplete costume back to them, and they could only issue store credit, and asked for a receipt. When I told them I no longer had the receipt, they ceased responding to my emails. Once I made a complaint about it publicly, on their Facebook page, they responded to my email, and still refuse to make this right. Do NOT buy a costume from this company!

I bought an animatronic on 10/6/20 and it just arrived yesterday 10/22/20. The mechanics did not work so I followed the instructions for return which told me to go to the store. I got to the store and they said that they are no longer taking returns as of yesterday and said that my only recourse is to "wait" for a new mechanism to be delivered and had no idea when that would be. It is a shame that companies are allowed to swindle people like this without consequence. Do yourself a favor and STAY AWAY from this company. They are quick to take your money, but have no clue how to do the right thing. Sad.

I will NEVER step foot in one of these stores again! Was in a hurry today, and bought 2 sizes of the same costume, thinking I'd take the one back that didn't fit. Went home, tried on my costumes, and brought back the one that didn't fit 2 hours later. Well, they wouldn't give me my money back, because they said they don't do returns after 10/21. Well, no where in the store said that! Their response was that it was on my receipt! Well hello, you have to make a purchase to obtain a receipt! The manager was so rude! I'm still in shock! Guess I'm going to try and count on my credit card to dispute it! Oh, and this was the store in New Hartford, NY!

Ordered a few costume pieces i was missing from my costume. First Red Flag was not being able to use the tracking on my order. First they tell me they shipped it out, but i can see clearly that they have not and have instead shipped out 5 days later. No info on the tracking of my item and they have marked it as completed yet NO PACKAGE!

Almost a week later i did recieve package but tracking was completely useless. I wasn't missing any items, but two of the items were damaged/ defected.

The biggest defect was a missing part on the cane they sent me. I wish i saw the reviews here before ordering and i can assure you im not ordering from their site again after all the stress worry and confusion they gave me about my package.

I would advise others to not take the risk.