A few weeks back we decided to offer a service that we liked the idea of, the new service was the salt cabin with salt therapy. The results in the area the community is coming together to try it out and it has worked wonders in expanding our business.
I ordered replacement bulbs they haIt can be difficult to find that fit your specific needs, but they have them its a new way to find and order the exact bulb you need easily and have it delivered to your home. Salt Lamp bulbs
Merchant choice:
We have been a customer for many years that says it all.
Product choice:
We needed salt lamp bulbs thank you.
We called up the sauna company and we explained that our grandfather had parkinson's and they did allow us to get a sauna on the front of the line because of a bonefied medical problem so for those of you who are waiting for sonas if you have a diagnosed medical issue they do have a program where you can go to the front of the line.
Please no the team there email me a very detailed explanation of the delays but delays stem from their time in Los Angeles during 2021 there was a 6 month delay receiving products. A simple Google search about supply chain delays in Los Angeles does create create a list of hundreds if not thousands of articles about the issue. Anyways hats off to the team at spiritual quest my son is on route and that's because when I spoke to them I shared with them about my ailment.
Well II remember when you called up and told us of your issue I have a mother that died of Alzheimer's so up ballzheimer's so we have a special place in our heart for those who have urgent medical conditions please if anyone reads this let us know and we can always put you to the front of the line it does cost a little extra as you know but we can definitely do it
Merchant choice:
We have two savannah salt cave saunas now we are getting the salt cave in a box system, three walls all backlit and we know these are the best on the market bcuz we bought others and do not like the result of those.
Product choice:
We offer healing modalities and we include salt and red light therapy etc - these guys have it going on!
I ordered a salt wall from these people 3 months ago, when I ordered the wall, there was NOTHING on the site that said it would take 3 months, nothing that states I could not cancel. When I decided to cancel, all of a sudden, the wall was complete and they could not provide a refund. I called and emailed over the past 3 months, and I was met with a sarcastic underwhelming individual who really wasn't customer focused at all. After waiting 3 months, he tells me I have one week to arrange shipping for an item I no longer want. When I asked him the exact date the item was complete, he replied by saying he wasn't doing double work and hung up on my face. Kinda feels like "funny business". Very shady! With all of the choices consumers have, skip this place. I wish I would have gone with other reputable American companies. Do NOT waste your money or time.
This is a third-party financed order, the funds you paid were refunded to them Brilliand Capital that is accurate please contact them for your settlement. Thank you
I called today to check on the purchase of a new sauna that I made 3 week ago. The man that I ordered from told me about 3 weeks, So I called to check on the status. They now tell me 6-8 weeks and when I questions the time they became Rude and told me to check the term and conditions and hung up on me.
Hi Jeff,
We understand your concern and we tried our best to help you with your order. We responded to you with the update and a copy of the email date stamped so that you would be aware of the timeline. As mentioned in the email, the order is usually 4-6 weeks after your sauna is ordered, however, this shipment is in port. We apologize that we were not able to meet your expectations.
We understand that it is difficult to wait for so long, as you wanted the shipment to be delivered to you as soon as possible. We would like to assure you that we did our best to help you and we take customer satisfaction very seriously. We are truly sorry that we were not able to meet your expectations. We value you as a customer and we are here to assist you with any other queries you may have.
We hope that we have been able to address your concerns. Please do not hesitate to reach out to us if there is anything else we can help you with.
Thank you for your patience and understanding.
Sincerely,
Amazing product! My sauna sessions have been fantastic for my skin and stress levels. Couldn't be happier, Excellent thank you!
Received a lamp with a very large fracture & large void at base, contacted "customer service" and was treated with EXTREME discourtesy & rudeness. They demanded I delete my review from their site before they assist to resolve the issue!
After 7 months - excuse and delays we put in for cancelation only to be hit with a 25% remarketing fee. Customer service is horrible, never saw the product.
Your refund would be minus shipping 395 and 69 for pallets and minus 25%
Please note one can cancel, you can do that however there is a fee for cancelation after manufacturing.
Sorry but there is no John H in our name directory for orders, please share with us your unique order number than we can find out who you are and at least try to figure out what part of the email can be addressed. The email shows states it shipped but you can't find your order, either way, we can always help. Thank you... All we need is some specific identifying information like an order number, each order has an order number and we can start there thank you.
Overview
SpiritualQuest has a rating of 4 stars from 208 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SpiritualQuest most frequently mention salt lamps, cave sauna and supply chain. SpiritualQuest ranks 5th among Alternative Medicine sites.
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- Carson, CA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Susan, we are glad to be of assistance and are always available to help. If you require more items, please do not hesitate to contact us. Additionally, we appreciate your loyalty and as a token of our gratitude, we will be sending you a coupon for your next order. Please note that only previous customers receive updates and notices for coupons. Thank you.