We've been doing business with Spiritual Quest for almost 6 years. Their products are superior to others on the internet and they stand behind all that they sell. When ever there has been a problem in what I've ordered vs what I've recieved, Rick has always made good and my expectations have always been exceeded. We are now reworking our Salt Cave and Rick has been instrumental in providing us with knowledge that I couldn't find elsewhere. Hard to do business with great support and that's what he provides along with great products and service.
Just received my order of salt lamps and bulbs after such a long time and wanted to say" thank you" for not losing the order. Much appreciated. Again, Thank You! The backorder came through, the best is yet to come!
We got our custom salt brick wall it is hard to imagine but we got great service from Spiritualquest regarding our custom salt wall. We did not want to have to use the regular wall, so we thought we would and ask for a newer size. They helped us out and the setup was a little more but well worth it. The customer service was great and the salt wall was manufactured beautifully.
Just ecstatic with the salt lamps you picked out for me, I was the one that called over the weekend and you helped me out. We got the colossus and the white mountain rare salt lamp. I am just over the top they are gorgeous. I have already told a friend that liked them about you guys. Thank you I love them take care.
Love it, Finally, we got our sauna it came with everything that we had hoped, and we were made aware of the delays on at least two dozen occasions. Since the team at SQ always answered all our questions we have referred two of our friends to get the same sauna. The sauna is amazing it is well worth the wait and I appreciate the team at spiritual quest letting us know about the supply chain difficulties in Los Angeles and updating us with regards to their move all the way across the country to Savannah where the port system is not quite as clogged we fully understand what that took and we fully admire and appreciate all the turmoil and hard work that you have been through we love our sauna that's all I can say
I ordered November 2021. When I Called to inquire about where my order was the person (m) screamed at me. I asked him why he was screaming at me I just want to know where the sauna was. He hung up on me. When I called again I got a female who was more helpful. However September 2022 I received my sauna. I was told over and over I would be in the next shipment or the next two. This went on for 10 months. I have emails and voicemails to back this up. I would no use this company
What day did you call please note there is no customers named EM or with those initials perhaps you can provide an order number or some order indication. Either way, we have office hrs m-f 9-5 and 24 hr service via a toll-free number and 24 support tickets as well. To be honest we find it hard to understand your complaint as there is no indicating information surely you might be mistaken or we can help once more information is provided please reply with the name on the order and please reply with an order number. All customers have shipped much earlier than one indicates it might have been hard to confirm shipping information as this file has no name or order number. We think this might just be a series of miscommunications and certainly, we have no records based on this email thank you
The shipping company delivered my sauna today it's better than expected. The shipping company was a little hard to communicate with however the delivery was just fine. We are looking forward to getting used to the new spa!
We really enjoyed shopping for our large salt lamp it sits on the floor so we call it the floor salt lamp and we ordered some extra bulbs everything arrived wonderfully packaged and safe The lamp was over a hundred pounds so that's a tremendous feat in and of itself thanks guys
This company is discusting! A disgrace for being any type of honest business. And it will have the worst reputation after I file complaints with any possible advertisement and review site on the internet. And news paper publications. They havent even responded to the better business bureau after being reported over 3 weeks ago. I was told on the phone that I was on a layaway plan. And I was harrassed 2 weeks later to make a payment. I got no call back to make any type of payment. Then I got an email stating I had 1 day to pay the full amount. I was threatened that I would also have to pay storage fees. And my credit would be ruined. Now I am told I wont get my money back of $1,800 that I put down for a salt booth. I have a lawyer looking into how disgusting this whole issue has been. It has caused anxiety and depression on my part. How can a company just lie and steal that amount of money from someone?
Thanks to the team at Spiritual we got our Studio Series Float tank this week. The clients love it and we are surprised at the simplicity of set up. As suggested with live support we hired a basic plumber and that was it. The key was mixing of the salt and water before adding to the tub but that to was simple! As we were told 6.5 lbs of salt per gallon pre mixed then added. After that plug in the heater, Check. Then run the sanitizer and filtration, Check - this was and is darn simple. As of today we are planning a new location and the studio series will be added to the menu there as well. Highly enjoyed and very practical.
Answer: Sure what's your order number or please call our 8775352267 toll free for support x 2
Answer: We are happy to consult with your contractor. Building walls is not for a lay person. We have already suggested this we believe via the phone. Appointments are necessary so please arrange a time with our support staff. Assuming a lay person can build a large wall is not a best practice. AND our engineers provide one on one introduction happily. I am sure our staff has already shared that and offered support via a licensed contractor.
Answer: We have supplied instructions as an open invitation for your contractor again if you have order information it would help as there is no order info here thanks one can call our toll free support line m_f as well maybe call or forward some identifying order info.
SpiritualQuest has a rating of 4 stars from 208 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SpiritualQuest most frequently mention salt lamps, cave sauna and supply chain. SpiritualQuest ranks 5th among Alternative Medicine sites.
Jose thank you, yes a lot of items, ALOT of items were on back order for many months They are now shipping as fast as we can get them out to customers. Thanks for letting me know your order arrived in good shape Please if you can share your review with others so many thought we were back ordered on purpose we, of course, were not thank you again.