SpiritualQuest

It would be an understatement to say that I've been treated with unprofessional service.

To begin with, for as long as I can remember I was looking for a Salt Wall. Multiple friends of mine requested that I get one and place it in my room in order to help me with my severe allergies as it did with theirs. I finally listened to my friends and I purchased the Himalayan Pink Salt Wall of 4'x4' which costs an estimate of $1,400 plus shipping which rounds total to $1,700. When the wall was finally on its way to being delivered, they delivered it to the wrong address on file and then I called and told them that there's been a mistake.
The guy who answered the phone call was extremely rude to me and told me and I quote " that he can't just shake his magic wand and change the delivery" I found this to be extremely unprofessional. Clearly, I know that you can't shake your magic wand and change the delivery on the same day. However, it is your responsibility to make sure that you have the proper information from clients and make sure their orders which are of great monetary value are delivered promptly and in appropriate manner.

Moreover, once they finally delivered the the wall to the correct address, I went ahead and called a couple of my friends to help me install it because I cannot lift it on my own. Once we opened the package we noticed how the entire left side of the Salt Wall is cracked and shattered as well the top corners. At this point, I was completely appalled and devastated with my purchase. However, what happens next is even worst.

I decided to document my experience with videos and images that I sent to the business by email, asking them for some sort of refund to my order because its beyond unacceptable that they
1. Deliver to the wrong address and then I'm disrespected by their mistake.
2. A package worth $1,400 is delivered shattered.

However, as any unprofessional business would do, they ignored all my emails and phone calls and blocked my phone number in order to avoid taking responsibility for not meeting the needs of a business transaction. I'm very much hoping that they will see this post and take responsibility for the bad service that they've provided and for the shattered Salt Wall in which they shipped to me.

Order #*******

No one should be purchasing from a business that refuses to provide the needed service for their clientele. Spiritual Quest needs to provide me with the refund necessary and needs to take responsibility for their actions as any LEGITIMATE business would do.

Choose wisely before shopping with Spiritual Quest.

The experience was fantastic

We chose Spiritualquest,
Mainly because of the quality and the answers I got on the phone.

After my honest review of this HORRIBLE company on several sites yesterday, I got a nasty gram stating that they are NOW illegally going to CONTINUE to hold my PAID equipment hostage until I remove the "bad" reviews. The order was a Salt Cabin with the Halogenerator for $6,423.90. I did not pay $5000 for the generator and then $1423. 90 for the cabin. If you wanted to send me 2 different pieces at 2 different costs, then that's what you should have done. Not my problem that you don't know how to properly price and label your products. Order #******* is a single order (not 2 separate orders like they are now trying to do) and I only received half of this order. As you can see by their response to my review from yesterday, they think they do not have to send it to me. Lol. The videos and "threats" (no one made any threats, lol) are my response to the narcissistic Rick Ori who has NO CLUE how to deal with customers when he is having a bad day. I make NO apologies for my response after this aggressive wild hog refused to leave me alone and continued to text me after I hung up on him for screaming at me. Yes, he proceeded to TEXT ME to continue his aggressive behavior towards me and yes I responded NOT in kind with a bunch of choice words. He got what he wanted... a reaction. Sorry Rick Ori, my reviews about you and your company are honest, not bad, and are protected by law. So is my purchase to your company. Your problem is your mouth. You don't know when to shut it. I thought Sandy was a temp and didn't know anything? Why is she replying to reviews now? Liar. Maybe you don't remember but I have the call. That's what you said about her after I told you someone told me that my file was closed and shows completed, all while you were screaming at me that I called you too early. PSA RICK: No one told you to answer the phone and then get mad at the customer that you answered, CS. A piece of humble pie would do you good. So now, not only has the FTC been contacted and a complaint filed, I am waiting on return calls from a couple of attorneys I am going to meet with for this CFRA violation. This is not how you do business nor how you treat paying customers, and based on several reviews on many sites, others have this same experience with this same individual. Believe them.

The best value on the market by far Product choice I have to detox it is crucial to our health...

Love the Himalayan foot domes our business can not keep them in stock...

Thank you. The sauna has been a great addition to our healthy lifestyle.
Be blessed..

I ordered a sauna online in January and never heard from Spiritual Quest! Refund not given, either.

,...