I ordered an Infrared Sauna back in October. They charged me right away and I never received my product.
I kept calling and the lady kept pushing back the date. She stated that there are 1,000 people ahead of me and I wouldn't receive my sauna till later in 2022! I asked to cancel and receive a full refund. I received an email stating that they were going to charge me $150 for shipping!
My product was never even shipped! I ended up disputing the charge with my credit card company. This company is a fraud. I should have checked BBB website before purchasing.
Many Many negative reviews.
Buyer beware! Do not purchase from this fraudulent company!
User's recommendation: Buyer Beware! This is a fraudulent company!
I purchased a Sauna paid in full I called customer service if you call it that, an to make a long story short I was hung up on called back l was literally cussed out, an told the blank has not even arrived at there facility I was suppose to receive it a week ago now told when the blank arrives in 3 to 4 weeks they will send it, I'm not one to write reviews but I don't want anyone to experience what I did! To there only credit I received an email where I paid in full, after I called back I said just refund me an was laughed an told it would go to small claims, so please be aware I read reviews good an bad an several reviews with the same experience! I hope this helps!
During our call, we understand that it may have been difficult for you to provide your order information while driving. However, as our top priority is the safety of our customers and all those on the road, we kindly requested that you provide the necessary details when you were not driving. Once we received the information, we were able to provide you with an estimated arrival date and a complete update it was simple once proper information was provided. We appreciate that communication without proper identification can be challenging, which is why we encourage customers to provide their order number or email on the order when calling. This allows us to quickly and efficiently locate the necessary information. We always strive to maintain a courteous and respectful tone during our conversations, and we want to reassure you. Simply stated our staff does not have magic systems that can pull up all relevant order information without the basics from the caller. Please next time refrain from yelling at our staff. Thank you for your understanding.
I am Kathy Rose. I DID NOT leave a POSITIVE review 1 day ago. This was left by Spiritual Quest themselves.
OMG. I couldn't believe I saw this when I went onto the site. In fact, my husband was called names when trying to clarify the features. Wanted to send a video of the non working components only to be told that they don't "have time" to open videos. The Sauna purchased did not heat to the 150 degrees stated when making the purchase for the "last 2 person sauna" I quote because looking on the website they still have a "last one' after we purchased.
BUYER BEWARE!
If I could give this place zero stars I would. I had talked to this guy about these saunas twice the last two days. Both times he had an attitude and was EXTREMELY rude! Even cursed at me. It took forever for him to get back to me so I could attempt to order and then when he did completely talked down to me. I wouldn't buy from SpiritualQuest if it was the last place on earth that sold these booths! I was ready to purchase one of these booths that day and sooo glad I didn't!
Heather you asked us to write a grant for you, we did send you the information you asked for and we did let you know we do not know how nor do we write grants on others behalf - here is the information you asked for we emailed you while we were on the phone. And to be clear you told us to F off for not doing the writing for you. Please see a time-stamped email with the item you wanted us to write up for you. We suggest you write your own grants and leave others out of it we do not offer such a service.
11/9/21
2:53 PM (59 minutes ago)
To LETITGODANVILLE
https://www.spiritualquest.com/product/salt-cabin-with-halogenerator-himalayan-salt-therapy/
https://www.spiritualquest.com/product/halogenerator-salt-therapy-portable-163-halo-portable/
Replying to the request for information here
First name Heather
Last name B
Phone: 434______
Order #: NA
LETITGODANVILLE
We Are A Small Business And We Need A Break
Message:
Down Of Cost So The Bank Can Send The Money 2
Person Salt Booth With Halo Generator
2nd Call
RELAY
EMAIL 11/09/2021 11:23 FAU-R-BO UTO
Caller id:
SSP4765
Now the sauna works just fine.
Thanks for your help and follow up!
What is the customers name I need to review for my support team thank you please
David Cho
Thank you
Btw, this was a gift to my GF and she absolutely LOVES it!
Dear David,
Thank you for working with our team to get your sauna up and running. We are so glad it is now working great!
You mentioned that the initial electrician you hired didn't have the skill to install the proper electrical - and that when you hired the correct person it was all set. We understand that it can be difficult to ensure that electricians have the right qualifications, so we want to remind all of our customers to make sure that they are hiring a licensed and certified professional. There are too many people offering fake services nowadays, and it is important to ensure that the job is done properly.
Once again, thank you for working with us.
Sincerely,
Your Team@ SpiritualQuest.com
Rehelio Marquez
Just wanted to let everyone know that I ordered a lamp on Monday of the holiday week and it arrived today Friday it had to be here for family that was visiting for Thanksgiving just wanted to say thanks for spiritual quests who got it out on a priority basis. The lamp I got is much better than the ones I seen in stores this is a very nice evenly colored lamp that is all kinds of discoloration rutilation lines and you can see where the salt formed over millions of years it's a gorgeous lamp I got the gigantic lamp it's about a hundred pounds
I was so excited to get my products from spiritual quest I ordered six of the large salt lamps they came packed beautifully this is about a 60 lb package I couldn't believe how heavy it was these things are real deal and they also shipped them for free my God how does that possible I know that it was a special during the holidays but we got them we're thrilled and we're going to be giving them out as gifts right now thanks guys
So glad I got this sauna! It's easy to use and works like a charm. Highly recommend to anyone. Highly recommend friend and family
"Simple easy shopping and checkout"
I chose the huge lamps - only they have them in stock.
Salt lamps - HUGE ONES
Product choice:
Health and for my business.
Always been extremely happy with each of my purchases and the quality of your product and affordability as well
OMG, we love the huge salt lamps as well, we have more on route let us know if you want us to send you some images of the new stock.
Excellent service very thoughtful very well presented website I was enamored with the products first of all I started looking at a couple of smaller lamps I ended up getting an array of lamps which included medium salt lamp a large salt lamp and then the salt bowl they couldn't have been more helpful couldn't have been packaged any better sensational this is a must buy
Overview
SpiritualQuest has a rating of 4 stars from 208 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SpiritualQuest most frequently mention salt lamps, cave sauna and supply chain. SpiritualQuest ranks 5th among Alternative Medicine sites.
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- Carson, CA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Transaction-id a87n56749
Mam, we refunded your money minus the cancelation fee as your items were manufactured, we also shared on multiple occasions that the saunas were delayed due to the PORT situation in Los Angeles. We offered you two options simply wait for the item to arrive and or a refund, The latter was chosen. This is not a personal thing it was delayed due to covid, port closures, and another worldwide issue out of our control it is not personal. Thank you money was refunded of course.