• SpoiledChild

SpoiledChild

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Overview

SpoiledChild has a rating of 2.8 stars from 497 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SpoiledChild most frequently mention customer service, credit card, and free trial problems. SpoiledChild ranks 14th among Beauty Products sites.

  • Service
    204
  • Value
    181
  • Shipping
    179
  • Returns
    146
  • Quality
    157

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 29.5%
Positive
28
Neutral
6
Negative
61
120
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How would you rate SpoiledChild?
Top Positive Review

“Wonderful product”

Minnie B.
10/23/24

I was skeptical about trying this product because you get so many fake manufactured out there they claims their products are good. But since using this product my energy level has increased and am able to sleep though the night. My hair has changed slightly and there is less breakage.

Top Critical Review

“Very disappointed”

Laura F.
10/15/24

I did not sign up for an auto refill subscription I wanted to try the product And then decide afterwards So why do I get all these emails welcoming me to the auto refill program? It's very upsetting! I haven't even received the product and already I'm upset!

Reviews (497)

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Reviews that mention popular keywords

credit card (29) customer service (97) phone number (20)
Thumbnail of user seanx65
2 reviews
5 helpful votes
  • Send Message
October 6th, 2023
Verified purchase

3 months ago (at age 71) I started taking Spoiled Child's Extra Strength Liquid Collagen. Almost immediately my troublesome digestions regulated; shortly thereafter my joints were less achy and I had more energy. My primary reason for buying this was to help my thinning hair. After 2-1/2 month I thought "oh GREAT! Now my bangs are breaking off!" … only to notice my bangs weren't breaking — it was lots of new growth that had previously disappeared. My skin is softer as well. At MY age, this qualifies as a MIRACLE! Thanks so much to Spoiled Child for such a great product and for being so encouraging and supportive through my journey!

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Results never get old ⚡

Thumbnail of user chelseap173
1 review
1 helpful vote
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March 4th, 2023

Hi, I saw a lot of negative reviews about spoiled child from this website and most of people said that they barely get their order or couldn't get the return after the cancel. I just purchased an order from spoiled child yesterday because I saw a video on Facebook with a lot of positive comments. My order is $95, and I'm a high school student so it is a big money with me, I immediately cancel my order and now I'm scared that do I gonna get the return? Because a lot of people said that they have to deal with the bank to get money back so can someone tells me know that it is possible to get return?

Tip for consumers:
When I purchase an item from online, I will get the notification of shipment soon while this brand seem like a big brand and after a day I still don’t get any notifications so I suggest people should be suspect and find the review before it’s too late.

Products used:
The collagen

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Value
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Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi,
I am gutted that you had a bad experience. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options

Thumbnail of user gloriac857
1 review
5 helpful votes
  • Send Message
September 28th, 2023

Becareful with this company!
They clone my subscription and they sent me 2 order of 2 bottles in the same month!
I asked them to cancel until they fix it in their system, buy the agent said...We can't cancel order when is processing. Ohhh, but they can sent it and charge twice a month for that?!?!
This feels like a real shameless action.
I like the product, but since they broke the trust, I want nothing to do with this shameless company spoiledchild. ‍

* SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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Value
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Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Thumbnail of user kamio3
1 review
1 helpful vote
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September 10th, 2023
Verified purchase

I spent so much money on the hair serum in hopes to stimulate new hair growth and increase the thickness of my hair. I used the product for about nine months and saw no change. It felt like a total rip off. The moneyback guarantee makes no sense, when they tell you that you have to use it past that date to see any results. I just kept using it in hopes that I would see some change. I feel like I was scammed.

There were a couple times when I emailed customer service that I didn’t feel very listened to. One time I asked why my review wasn’t showing up on their website and they didn’t answer my question. There was another time that I asked how I would go about replacing the capsule holder because the sprayer wasn’t working. Instead of responding and giving me options they went ahead and sent me a new one with the product in it and charged me for it.

Reason I chose this business:

Ads and reviews

* SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Thumbnail of user milagrosr49
2 reviews
4 helpful votes
  • Send Message
March 20th, 2023
Verified purchase

First time I used. Doing ok! After 2nd bottle of using religiously. My hair got worse than before!
Iam so sad! I stoped going to my gym and gatherings! I gave a great review before. Now I am so miserable! I will return the unopened boxes!

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi,
I’m sorry to hear the products didn’t work for you. Please use this link to download a pre-paid return label on us: https://www.spoiledchild.com/return. Once downloaded, drop the package at the shipping courier specified on the return label.

Thumbnail of user sierrak50
2 reviews
5 helpful votes
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November 30th, 2022

I signed up for autoship and it was ok for two months. Like another reviewer said, it does run out about a week before the next one gets to you. The third month, I never received my order. About a month after paying for it, and right before I was going to get charged again, I had to cancel my auto ship. Tracking only said "label created" and was never shipped. Not worth it to wait and pay money for something that you want to take consistently.

Products used:
Liquid Collagen

Service
Shipping
Returns
Quality
Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi,
It is never our intentions to leave our customers upset. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options

Thumbnail of user lucydejesus76
1 review
0 helpful votes
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June 8th, 2023

The hair products do not work, the customer service is the worse in the whole world, they keep taking money from my account, they are thieves, I been dealing with this company for 3 months already, I feel so frustrated, I don't know what to do to

Tip for consumers:
I canceled 3 months ago and they keep taking money from my account, they have the worse customer service in the whole world, they are thieves.
This product do not work.

Products used:
SPOILEDCHILD...DO NO USE THIS COMPANY, Hair loss products
Do no work, the worse customer service, they do not cancel your order no matter how many time you request, just to keep taking money from your own.

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Value
Shipping
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Quality
Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi,
I am gutted that you had a bad experience. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options

Thumbnail of user ericam597
1 review
1 helpful vote
  • Send Message
January 9th, 2023
Verified purchase

I wish I could rate them a zero. I wanted to try it out and have been trying to cancel and haven't even tried the product. I should've looked up the company before even signing up for the 'trial' you're charged for the trial and also charged IMMEDIATELY for the refills and there's no customer service number, no way of removing your card information. DO not do this for the love of everything holy. It is a waste and horrible horrible horrible customer service.

I submitted this to the company as a message. It's vital that you EVERYONE know this.
"Let your customers cancel at any time, let them remove banking information. Please respond to contact us and get a customer service number. I haven't received anything and NEED TO CANCEL."

Tip for consumers:
They need to respond to customer service. They need to allow you to remove your card information. They need to be responsive. You should be allowed to cancel your order. I regret not looking up the company before agreeing to the trial and now I don't even want the trial. I just want my money back.

Products used:
I don't want to use any of it. I haven't received it yet and need to get the money back into my account. I've tried multiple times to cancel the trial order after seeing that I was immediately charged 101.33 in addition to the 5.39

Service
Value
Shipping
Returns
Quality
Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi,
It is never our intentions to leave our customers upset. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options

Thumbnail of user charminb
1 review
1 helpful vote
  • Send Message
October 30th, 2023
Verified purchase

Just received it and have only used it for 3 days now. My complaint is the smell! While I love Rosemary in my cooking and grow it…I don't want to walk around smelling like I'm baking chicken or pork on my head. The odor is just too much! Is there an unscented?

* SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Thumbnail of user gails1074
1 review
0 helpful votes
  • Send Message
September 22nd, 2023
Verified purchase

I got my mask and spray only three weeks ago. My hair is long and I'm experiencing hair loss and thinning. After I used SpoiledChild, my hair has become fuller, softer and so much more healthy! For being 72, I am really happy I found this product.

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

LOVE to hear it!

Thumbnail of user mb870
1 review
2 helpful votes
  • Send Message
February 13th, 2023

I was transitioning from fall to winter, this is normally a time when I experience a lot of normal hair shedding. I was hopeful that the product would help. I only sprayed the product around specific perimeters of my head. Exactly where I sprayed the product is where I am experiencing unprecedented bald patches and hair loss. This has never happened to me in my lifetime.

Service
Value
Shipping
Returns
Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi MB,
I am so sorry to hear this. It is never our intentions to leave our customers upset. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options

Thumbnail of user sylvestera29
1 review
0 helpful votes
  • Send Message
February 16th, 2024

Spoiled child will not stop taking money out of my account. I changed cards several times but they still able to take money out the new card. Will have to close account to stop them.

* SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Thumbnail of user ginas728
1 review
2 helpful votes
  • Send Message
November 8th, 2022

First of all, I did the try before you pay option and only pay $5.95 for shipping. Then to find out they charged my bank the $5.95 for shipping and $115 for the full package( that I didn't even) I ordered a $59.00 serum. I fought the charge with my bank and had to get a new card so they can't charge me again. And on top of everything, I ordered the loss of hair serum and they charged me for the Fuller and Thicker hair full package. Total scammers. I can't give you a review wether if the product works or not because they don't give us a chance to try it before scamming us.
A shame!

Tip for consumers:
Be careful, they will charge you for the full package even if you op to try before you pay!

Products used:
I didn't

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Value
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Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi!
Let me explain what happened -- a pre-authorization was placed on your card (as stated at check-out). Not to worry, this isn't a charge! Pre-authorization is a fraud prevention method used by financial institutions to guarantee the safety of certain transactions. A pre-authorization, or a temporary hold, simply authorizes the card, the funds are still in your account and will not be transferred to us unless you choose to keep the product. We can't refund the preauthorization as the funds were never actually withdrawn from your account, but I can tell you that preauthorization will fall off / disappear (this normally happens within 4 days from the order). You will not be charged for the full price unless you keep the product(s). Sorry about the confusion.

Thumbnail of user eleonorat12
1 review
0 helpful votes
  • Send Message
February 27th, 2024

Never buy this garbage! You will destroy your stomach for 1,2,3! Don't think if you marked for NO REFILL
It will work. This company will charge your money any way! BEWARE!

* SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Thumbnail of user triciak119
1 review
2 helpful votes
  • Send Message
February 19th, 2024
Verified purchase

I made an attempt to write an honest experience on their review site, but it's designed to reject any new negative ones coming in. So here I am bc my review was filtered out from their fake website. I call it fake bc it rejects honest reviews that doesn't benefit them.

I purchased two items from spoiled child.

The colllagen and serum.

1- The collagen

The mango bottle was delivered to me with no seal wrapped in the top cap area. With any product to be ingested whether it be medicine, peanut butter, gum, a bag of chips, etc, it will a have protection. If no seal, then it should have some kind of a click when open to assure it hasn't been tampered with.

No seal or click.

I reached out to a Melissa where she took care of it by replacing it with another one. I shall see if it does the same. If so, I will have to discard the replacement as well.

2- The serum

The serum doesn't have a mechanism where you can pump out the product. There is no plastic tube that connects to the pump to the serum where you end up pumping w barely anything coming out. How inconvenient! They don't fill the product all the way either. It's about 60% filled I wonder if it was sent a used product by mistake or just poor quality control on their end. And because it is only 2/3 (60% filled)….

You will resort having to twist open the bottle and manually pack it out.

I reached out to the same Melissa regarding the second issue I was experiencing and all of a sudden she ghosted me. Unbelievable.

While all the other times she responded super fast 💨 from pre ordering like I'm talking about responding within an hour! As soon as she received the the second issuew the serum…

Dead silence.

I emailed a second after hearing no response for a few days, again, silence. No reply back. Unbelievable.

It's one thing when you experience a problem with an order (it can happen) but when the customer service is unusually unhelpful is a whole another problem.

Don't let the few actors they paid that came on endorsing fool you bc they have no idea what's going on in the internal side. This is bad business

One bad customer is probably not a big deal to them that is why they are not responding to me writing the customer off, but it will multiply.

Tip for consumers:
It’s bad business. It’s really strange. Never experienced a company so reckless.

Products used:
I haven’t used any due to the issue

* SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Thumbnail of user geek11
1 review
1 helpful vote
  • Send Message
December 14th, 2022

I would not recommend this company to anyone. They never sent me the products and I've been waiting 3 months.

This company charged my bank account 3 consecutive months and no products arrived. The customer service team kept making excuses about the delivery.
I had to request to my bank They block all payments to SpoiledChild.
It's a scam company!

Tip for consumers:
I would not recommend this company to anyone. They never sent me the products and I've been waiting 3 months.

This company charged my bank account 3 consecutive months and no products arrived. The customer service team kept making excuses about the delivery.
I had to request to my bank They block all payments to SpoiledChild.
It's a scam company!

Products used:
Nothing ever arrived

* SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
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Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi,
It is never our intentions to leave our customers upset. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options

Thumbnail of user mandyw163
1 review
0 helpful votes
  • Send Message
September 23rd, 2023
Verified purchase

I recently made an order for an overnight lip mask and I am so excited to try it! I have heard great things about spoild child and they have excellent reviews! I am getting a free gift and a tinted lip balm with my purchase! :)

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

You’re going to love it! ✨

Thumbnail of user shayl52
1 review
1 helpful vote
  • Send Message
January 2nd, 2023

Trust me, dont fall for the "Try before you buy" $5 promo. I did it originally and the order didn't seem to be processing - And it made me wonder why (I was using a basically emptied checking, but there was like $9 in it - I mean if the first payment is $5, I should know the exact total by the end), so i added more money to see if that was it, and somehow couldn't get it to work. It wasn't til I saw that they tied to charge $64.61 to my card FOUR times! That's why the card "wasn't working"... This site is designed to trick you into offering your bank information.

You can't even delete your payment info off the site once it is given.

Tip for consumers:
DONT GIVE THEM ANY BANK INFO

Service
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Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi!
Let me explain what happened -- a pre-authorization was placed on your card (as stated at check-out). Not to worry, this isn't a charge! Pre-authorization is a fraud prevention method used by financial institutions to guarantee the safety of certain transactions. A pre-authorization, or a temporary hold, simply authorizes the card, the funds are still in your account and will not be transferred to us unless you choose to keep the product. We can't refund the preauthorization as the funds were never actually withdrawn from your account, but I can tell you that preauthorization will fall off / disappear (this normally happens within 4 days from the order). You will not be charged for the full price unless you keep the product(s). Sorry about the confusion.

Thumbnail of user audreyb397
1 review
0 helpful votes
  • Send Message
July 29th, 2023
Verified purchase

I received my order which was missing an item I purchased. As I communicated this with Spoiled Child, they not only reshipped my item but added another great item with it at no charge! Great products and great company to purchase from.

Customer service was quick to resolve the missing item but also shipped me a great additional product at no charge, which was wonderful!

Reason I chose this business:

Wanted to add collagen to my daily health regimen. Saw Spoiled Child online and gave it a shot.

Service
Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi Audrey!
So happy we were able to make the situation right!

Thumbnail of user izzyw15
1 review
0 helpful votes
  • Send Message
February 27th, 2024

I was charged $52 when I was told that I was ordering FREE gummies with $5 shipping. Their communication is awful and there is no way for the me cancel my order. Never again

* SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Thumbnail of user stephanieg1859
1 review
12 helpful votes
  • Send Message
August 17th, 2023
Verified purchase

First impressions were that it smelled funky but not intolerable and may I have been starting to see/feel improvements but the 1 bottle does to complete a full month if you take the 2 tablespoon a day (…of the "1-2 tablespoon") recommendation so to continue this would simply break the bank and not worth it for me. I tried two bottles but it came down to being too expensive for something that's just ok and I couldn't justify it. Maybe if it was less expensive I'd consider continuing to get the wanted results / full effect. Until then. Ehh idk

Reason I chose this business:

Initially I saw it on tiktok and decided to give it a go and followed the fad…

Thumbnail of user shannonm1370
1 review
0 helpful votes
  • Send Message
October 8th, 2023
Verified purchase

The minute I rinsed the 10- use Hair Mask promoting hair growth, I was in love! The product smells good! It feels good and it leaves your hair silky, soft. And moisturised! I will definitely purchase the product again. I can tell a difference in my hair elasticity and texture! This is good stuff!

Service
Value
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Quality
Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Thanks so much for the love! This made our day.

Thumbnail of user kristyr134
1 review
0 helpful votes
  • Send Message
August 18th, 2023
Verified purchase

I think the product worked, but it was difficult to get the refill to work( user error I am sure) so I had to pour it into a different spray bottle.
Stoped using due to cost and it made it hard to skip hair wash days

Reason I chose this business:

Wanted to stop hair thinning

* SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi Kristy! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Thumbnail of user bencye
1 review
0 helpful votes
  • Send Message
March 5th, 2024

Fraud site it will deduct your money from your account within trial period and they will not give a response

Tip for consumers:
Fraud site

Products used:
Moisture and gummy’s

* SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Thumbnail of user rachelb1612
1 review
0 helpful votes
  • Send Message
September 28th, 2023
Verified purchase

Being matched with the correct product was so helpful when figuring out what I am looking for. The ordering process was quick and easy and signing up for the autoship, super easy. 8 am really looking forward to receiving the products and getting on the path to healthier hair.

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Can’t wait for you to try our products

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Thumbnail of user spoiledc1
Melissa M.
Typically responds within 3 days

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