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SpoiledChild has a rating of 2.8 stars from 497 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SpoiledChild most frequently mention customer service, credit card, and free trial problems. SpoiledChild ranks 14th among Beauty Products sites.
This company responds to reviews on average within 3 days
I was skeptical about trying this product because you get so many fake manufactured out there they claims their products are good. But since using this product my energy level has increased and am able to sleep though the night. My hair has changed slightly and there is less breakage.
I did not sign up for an auto refill subscription I wanted to try the product And then decide afterwards So why do I get all these emails welcoming me to the auto refill program? It's very upsetting! I haven't even received the product and already I'm upset!
I feel like the products are great and the customer service is also great I would re order in the future
Products used:
E27 and the anti aging serum
Shouldnt even get one star but i guess have to leave one lol. I never recieved my product to even know if it works well or not. They just took my money, honey. No custy number either :( useless.
I am so sorry about the inconvenience. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options.
Does anyone else's hair fall out after using? Idk if im over thinking things, but im loosing ALOT more hair after using this product than I ever have before.
Hi! It can take some time for your scalp to adjust when using a new product or ingredient. We recommend you apply the product every other day for around 2 weeks and then gradually build up to everyday use so that your scalp can get used to it. You may experience some fallout or itchiness while your skin adjusts to the formula.
Additionally, all of our products are dermatologist tested and have passed clinical studies to confirm they are safe for sensitive scalps! To put it simply, our best-in-class products have been obsessively tested.
If you feel you are having an allergic reaction to a product or notice continued hair fallout, we recommend you stop using the product right away and consult with your doctor or dermatologist.
I've used Spoiled Child for a few months now for their collagen so I have a pre-existing account. A few days ago, I was clicking through a personalized email offer when items I had browsed (including duplicate items) were SECRETLY ADDED TO A CART – WITHOUT NOTIFICATION – AND CHARGED TO MY CREDIT CARD TODAY FOR OVER $250 CAD, a full five days later. My browser history shows that there was zero activity on their website from the 12th of January until today, when I received the credit card charge notification and frantically tried to cancel the order. There was also absolutely no method of cancelling the order or contacting them apart from their email form. If you examine at the URL I visited five days earlier, there was an "upsellpage" tag in it (spoiledchild.com/my-account/upsellpage?id=...). Clearly this is some sort of scam they're trying to run on existing customers.
In a rage, I decided to cancel my auto-renewal and I was forced to click through 4 or 5 pages before I was finally able to cancel – each page had a "continue cancelling" option at the bottom in deceptively small font.
Based on the reviews here, this is standard practice on their part. I can't believe companies like this are allowed to stay in business.
* SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out
I received my package in the mail today and the liquid collagen tastes exquisite. I can't wait to see improvement in my skin and hair.
Tip for consumers:
I'm excited to try the products, but I wish the moisturizer came with it
Products used:
Nutritional and skin care
Cannot wait for you to see the results
I have been using this project for a few months, and my hair is growing back! It's about 2 inches long and down the sides over my ears!
Great to hear
I've only had the product for a week but my hair feels like silk. I'm definitely loving the products.
The love is mutual!
Never delivered and customer service is a joke, still can't get any resolution, but they would like me to give them a good review. NOT!
Hi,
I am sorry that you have not received your order. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options
Fraud do not fall for their adds the stole 400 dollars from my credit card two days ago from an add on Instagram
Hi,
It is never our intentions to leave our customers upset. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options
It scam to take your money product does not work and can't contact customer service directly have to email them
Products used:
Hair products
Hi,
It is never our intentions to leave our customers upset. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options
I liked. It over all. I just there was a face scan like other beauty companies have so your company could see what your working with.
Hi Teresa! Thanks so much for the review and for your feedback - we really do value your opinion and I'll be sure to pass it along to the relevant team.
I placed an order for the "try before you buy" package. Understood that I would not be charged until I decided to keep it. My account was charged $132+ immediately. You can't call so I emailed, told them I couldn't believe they charged my account immediately, I wanted a refund and do not want the product. I was told that they charge your account to protect against fraud. Who does that? They agreed to refund the amount, which took TEN BUSINESS DAYS. The next week I was charged $165+ for a "subscription" that I signed up for. Did not understand I did that. Again you cannot call, had to email and WAIT. They agreed to suspend subscription and refund in TEN BUSINESS DAYS. The next day I was charged $165+ AGAIN. I am now out $300+ and never tried the product and WILL NEVER try the product. You can VENMO, Zelle, ApplePay where you can call if there are problems. I now have to email and wait again for a resolution. DO NOT ENGAGE WITH THIS COMPANY.
Hi!
Let me explain what happened -- a pre-authorization was placed on your card (as stated at check-out). Not to worry, this isn't a charge! Pre-authorization is a fraud prevention method used by financial institutions to guarantee the safety of certain transactions. A pre-authorization, or a temporary hold, simply authorizes the card, the funds are still in your account and will not be transferred to us unless you choose to keep the product. We can't refund the preauthorization as the funds were never actually withdrawn from your account, but I can tell you that preauthorization will fall off / disappear (this normally happens within 4 days from the order). You will not be charged for the full price unless you keep the product(s). Sorry about the confusion.
Easy ordering and convenient subscription setup. The product very tasty and a good add to my morning regimen.
It’s the best of the best!
I had a small issue and Kevin J was so kind and helped me a lot, He made my week.
Will for sure order more.
So happy we were able to make the situation right!
This product taste absolutely delicious, and I am loving the benefits that comes with it! I definitely recommend.
I wanted to improve my skincare and wanted to add collagen to my routine.
Hi Dontre!
The love is mutual
This was the best the best decision I ever made I will continue to buy it and as soon as I can I only wish it was just a little bit cheaper but it really does do exactly what they say it'll do
Sounds like you would love auto-refill.
Love the results, going to try the mango next. I like how you can just mix it with smoothies or almost any type of beverage.
I liked the benefits that were listed
Results never get old ⚡️
It's a scam. Credit card issues. Do not recommend. Far better products out there that work better...
Hi Diane!
I am gutted that you had a bad experience. Please contact hello@spoiledchild.com with your order details. They will be able to look into your options
BAD! I WAS MISLEAD INTO A TRY BEFORE YOU BUY ONLY TO BE CHARGED $120 FOR PRODUCTS, I AM NOT LONGER INTERESTED IN ANY PRODUCTS FROM THIS COMPANY, I WANT A FULL REFUND!
* SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Everything about this match-making process is exactly as simple and precise as, I've been searching.
Tip for consumers:
Return policy sweetness
Products used:
collagen
I have every reason to believe this is strictly a robotic company. Absolutely no customer service. Bad product liars
Tip for consumers:
There needs to be a federal consumer investigation. Too many alarming negative reviews. Phantom company.
Products used:
NONE
Hi,
I am gutted that you had a bad experience. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options
This is my third brand I have used in the past 4 months.and it's the only one I can't wait to take. Absolute the best taste and smell.
We’re honored to be a part of your routine
I took 1 tablespoon daily for 2 bottles and stopped drinking coffee, sodas and eating chocolate the whole time. And gained 8 lbs.
Thought it would help me loose weight.
* SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Easy to found items I was looking to order, and I liked it where there were real people who ordered/used your products.
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