• SpoiledChild

SpoiledChild

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Overview

SpoiledChild has a rating of 2.8 stars from 497 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SpoiledChild most frequently mention customer service, credit card, and free trial problems. SpoiledChild ranks 14th among Beauty Products sites.

  • Service
    204
  • Value
    181
  • Shipping
    179
  • Returns
    146
  • Quality
    157

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 29.5%
Positive
28
Neutral
6
Negative
61
120
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How would you rate SpoiledChild?
Top Positive Review

“Wonderful product”

Minnie B.
10/23/24

I was skeptical about trying this product because you get so many fake manufactured out there they claims their products are good. But since using this product my energy level has increased and am able to sleep though the night. My hair has changed slightly and there is less breakage.

Top Critical Review

“Very disappointed”

Laura F.
10/15/24

I did not sign up for an auto refill subscription I wanted to try the product And then decide afterwards So why do I get all these emails welcoming me to the auto refill program? It's very upsetting! I haven't even received the product and already I'm upset!

Reviews (497)

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Reviews that mention popular keywords

credit card (29) customer service (97) phone number (20)
Thumbnail of user mindyg130
1 review
0 helpful votes
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June 23rd, 2024
Verified purchase

I really feel better with my gut health by taking these. Can notice a difference when I don't for awhile. They are yummy too!

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

We expect nothing less 🙌 Results never get old ⚡️

Thumbnail of user angelag2281
1 review
0 helpful votes
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June 28th, 2024
Verified purchase

They have an assistant to help you choose which products are best for you. Neat! Easy and Simple and great options to choose from!

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi Angela, it's great to hear that you find our website easy to use and helpful. We always aim to offer excellent products and a convenient experience for our customers. Thank you for your positive feedback!

Thumbnail of user laceyb128
1 review
0 helpful votes
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July 15th, 2024
Verified purchase

Great detail of products and advice on what I need.

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

LOVE to hear it!

Thumbnail of user ingridd111
1 review
0 helpful votes
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July 16th, 2024
Verified purchase

This is a great company! Can't wait to get my products!

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

You will be obsessed with our products!

Thumbnail of user lesliel926
1 review
0 helpful votes
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October 28th, 2024
Verified purchase

I order the product I have not received it yet however I'm excited to try it.

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi Leslie, please check your inbox. Thank you!

Thumbnail of user cindya674
1 review
0 helpful votes
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July 1st, 2024
Verified purchase

At only takes a few minutes, very smooth process to order.

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi Cindy, so happy to hear that the process of ordering on our website is easy and very smooth for you. We can't wait for you to try. Welcome to Capsule Culture 🪐!

Thumbnail of user juliam1238
1 review
0 helpful votes
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May 19th, 2024
Verified purchase

This product is just amazing. The serum feels so good on the face and it makes my face feel so soft supple and smooth. The collagen is delicious and I'm excited of what the results will be

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

That's what we love to hear! 💖 Can't wait for you to see the results!

Thumbnail of user reachmendes
1 review
1 helpful vote
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April 18th, 2024

I decided to try it after I received an email with the promotion that I was supposed to receive 20% off future deliveries
Pay only $39.20 per month
Cancel/pause your monthly delivery anytime Free luxe gift in each delivery
Free shipping on your future deliveries, after applied my credit card they charged $51.86 for a product that I haven't even received yet. 🤷‍

* SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Thumbnail of user rosanae4
1 review
2 helpful votes
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April 15th, 2024

I had ordered two products but one came broken and the other was opened both spilled. I reached out to customer service they told me no need to return well they charged my account $100 when i reached out again they said they will only refund for one and that i needed to send back the collagen back if i wanted the refund. I had told them i was told no need to refund so i have no idea where that product is because i did not drink it because it spilled everywhere. Very dissatisfied on how they handled my situation. Do not order from this company unless you want to get ripped off.

Tip for consumers:
Bad buisness

Products used:
None they cane opened and broken

* SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Thumbnail of user ashleyg1386
1 review
0 helpful votes
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June 17th, 2024
Verified purchase

After reading reviews I want to cancel my try before you buy order. How do I cancel?

* SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Thumbnail of user shesaqueen
1 review
2 helpful votes
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April 10th, 2024
Verified purchase

I placed an order under the try before you buy and I was only to pay shipping. After checking out I got an email saying there was a hold for $112.32 from them and then an email from them stating as stated at checkout it's only a hold that will fall off after 1-4 days. I went back and looked at the entire page and that's not what was said at all! I cane even get to the actual product because of the initial deception. And of course there's no number to call only email. Update! I returned the product immediately by refusing the package. I even emailed them and said I was unhappy with the unauthorized hold and would be refusing the package and they just charged my account $112.00.🤬🤬🤬🤬🤬🤬🤬

Tip for consumers:
They put the pre authorization deep in the terms and conditions page not clearly in the checkout. And then send an email saying that it’s on the checkout page. They just charge me $112 for the item I returned!!!!!🤬🤬🤬🤬🤬

Products used:
Liquid collagen and apple cider vinegar

Thumbnail of user sharonl2202
1 review
1 helpful vote
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April 20th, 2024

I purchased this product and see no results. I started out with my friends half a bottle.Recieved mine and I don't care for the smell or that I don't see any results.Just alittle more scalp I want to return this product for a full refund.I also without ordering was sent a Hair Mask.The smell which I wouldn't complain if the product worked left my hair dryer and tangly.So before my hair gets worse I want my refund and I will make sure I don't just jump in and read the Results first. Of course they'll probably say I'm the 1 out o 8 to have a problem with this product as well as the others it didn't work for.Good Luck out there.I hope it's not hard doing the return..

Tip for consumers:
Going to try and find out how to do a return on these products

Products used:
Haven't decided "I will read the reviews first."

* SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Quality
Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Thumbnail of user ljs48
1 review
0 helpful votes
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June 6th, 2024
Verified purchase

Website easy to navigate. A little explanation of how the product is applied.

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

We're glad to hear that you found our website easy to navigate. We appreciate your suggestion regarding providing more information on how the product is applied. We'll definitely take this into consideration to improve the overall customer experience. If you have any other questions or feedback, please don't hesitate to let us know. We're here to help!

Thumbnail of user mimid67
1 review
0 helpful votes
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April 15th, 2024

I just recently received my order of the liquid mango flavor collegen.However, when I did receive my package, the cap was cracked. I receive the email asking Was I satisfied with my order? I explained that the top was cracked. Understand through shipping. Things happen. Well to my surprise. Melissa M and customer service is sending me another bottle to take the place of the old one I wasn't expecting that. This is truly good customer service. Thank you to spoiled child.

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

So happy we were able to make the situation right!

Thumbnail of user ladyatoya
1 review
4 helpful votes
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March 15th, 2024

I was fooled with the shipping scam stating that I'll get a free trial for shipping and handling prices only soon after i was charged $105. I reached out trying to resolve this and they stated it will be back on my card in 4 days it is now day 7 no money no product. I am furious.

Products used:
None

* SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Thumbnail of user catherinefriedman1216
2 reviews
5 helpful votes
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March 20th, 2024

I ordered the free trial biotin hair spray. I got it but it stopped working after 2 weeks, was supposed to last 30 days. However I still paid for it anyway. I never agreed to, or signed up for a subscription. Yet today I noticed a new charge on my account! I contacted the customer service email, and the card I used. We'll see what happens. But I'm extremely annoyed by this!

* SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Thumbnail of user nhun20
1 review
1 helpful vote
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March 19th, 2024
Verified purchase

I purchased the hair mask, oral gummies, and leave in spray for my thinning hair and used their products everyday for 2 months. I did not see any results whatsoever. Got charged a ton for products that did'nt do a thing. I found that combining caster oil, and rosemary oil together has been quite effective! Don't spend your money on these worthless products.

* SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Thumbnail of user kay16
1 review
1 helpful vote
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April 6th, 2024
Verified purchase

I got the so called FREE TRIAL and returned the liquid collagen, the probiotic gummies and collagen cream. I was charged 247$ CAD once they accepted my returned items and then proceeded to refund me 162.03, a difference of $85 CAD.I logged into my account and see they refunded me for the gummies and collagen cream but not the liquid collagen.

So if you're going to charge me ( the liquid collagen is $49 USD (66$ CAD) why keep the product? I would like it back if you're going to charge me for it and because it's opened, I don't trust it. Why are you keep $85 of my money when the product is only 66$?

I want my money back please

Products used:
E27 Extra Strength Liquid Collagen

J29 Apple Cider Vinegar + Probiotics

S33+ Anti-Aging Collagen Burst Serum

* SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Thumbnail of user daisyq19
1 review
5 helpful votes
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March 19th, 2024

It took forever for the product to get here. I reported it lost and requested a refund because I thought it would never come, then it finally arrived and I used the Hair serum every day for 3 days and the hair mask twice. I noticed balding at my part and the back of my head! This product doesn't help grow hair, it's help LOSE HAIR! I'm devastated! BEWARE!

Products used:
90 day repair hair serum and damage repair hair mask

* SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Thumbnail of user virtuouslady13
1 review
3 helpful votes
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February 27th, 2024

The advertisement was on Facebook to try spoiled child that's was supposed to just charge me for shipping but charged my account 116 dollars. Thank God my bank declined it and put a fraud alert on my debit card.

* SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Thumbnail of user aminard
1 review
19 helpful votes
  • Send Message
February 27th, 2024

Be aware, what they advertise in their website is a real scam. They said you'll pay shipping only, and get the product for free. It is a LIE. They'll charge you the full amount. I contacted the customer sce immediately, they refused to cancel the order. They are scams. The worst online experience ever. I which they had the option to give 0 instead of one star

Tip for consumers:
False advertisement, misleading statement, horrible customer service

Products used:
Please the order, got scamed in that phase

* SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Thumbnail of user gretaj40
1 review
1 helpful vote
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March 17th, 2024

I canceled my subscription over a month ago because I did NOT like the products. The serum was ehhh, but when I applied the moisturizer it would bead up on my face after awhile almost like a silicone layer. Anyhoo, I received a notification the charged my PayPal account $124! For what? A canceled subscription?! I had one subscription left for the collagen, which has now been canceled as well.

Tip for consumers:
Buyer Beware

Products used:
Serum, moisturizer & collagen

* SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Thumbnail of user myateshighfield
1 review
0 helpful votes
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March 15th, 2024

I was promised my card wouldn't be charged with a free 30day trial. Nope they charged my card $50. Then it's suppose to last 90 days. 5 washes and it's empty. 25 days after my supposed free 30 day trial I was charged another $50. My hair is softer with a $5 kids spray conditioner and no scamming or stealing my money. Plus they email me so much and text me to many times then they sell your info. Stay away from this lying company. Nothing is worth what they put me through. I even blocked them and reported them to my bank because they fraudulently took another $50 with in my supposed free 30day trial without my permission. For a free 30 trial you're gonna pay over $100 in less than 25 days. If you can't take this review as a huge warning or red flag I don't know what more to tell you except RUN AWAY from this company!

Tip for consumers:
RIP OFF- THIEVES-STEALING-SCAMMERS

Products used:
Spray on hair conditioner treatment

* SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Thumbnail of user kaylak425
1 review
0 helpful votes
  • Send Message
February 27th, 2024

I got charged $5 shipping then $45 for what I paid for the product and on their website it says the money will return in 1-4 business days. I took this to customer service and they said they can't give me a refund? Then hit me with the pre-authorization rule they have and honestly I'm tired of going back and forth with customer service via email. Plus, they don't have a number you can call so it's only through email and this can take days to be figured out (or more). It's been my 5th business day and I still don't see a refund and I still don't have the issue resolved. Horrible marketing and really upset because I'm trying to save money. I'm starting to think this is fraud.

Products used:
Hair Mask

* SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Shipping
Returns
Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Thumbnail of user zewbridges
1 review
0 helpful votes
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March 4th, 2024

Ordered a "sample" and was only supposed to be charged the shipping. They charged the full amount ($150 CAD) and claimed the charge would "fall off" my bank account. Most likely a scam website. I asked to cancel the order entirely for refund and they claimed it was not possible. 5 days later and the order hasnt shipped and the charge hasnt been removed. Avoid this website

* SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Returns
Quality
Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

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Thumbnail of user spoiledc1
Melissa M.
Typically responds within 3 days

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