• SpoiledChild

SpoiledChild

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Overview

SpoiledChild has a rating of 2.8 stars from 497 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SpoiledChild most frequently mention customer service, credit card, and free trial problems. SpoiledChild ranks 14th among Beauty Products sites.

  • Service
    204
  • Value
    181
  • Shipping
    179
  • Returns
    146
  • Quality
    157

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 29.5%
Positive
28
Neutral
6
Negative
61
120
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How would you rate SpoiledChild?
Top Positive Review

“Wonderful product”

Minnie B.
10/23/24

I was skeptical about trying this product because you get so many fake manufactured out there they claims their products are good. But since using this product my energy level has increased and am able to sleep though the night. My hair has changed slightly and there is less breakage.

Top Critical Review

“Very disappointed”

Laura F.
10/15/24

I did not sign up for an auto refill subscription I wanted to try the product And then decide afterwards So why do I get all these emails welcoming me to the auto refill program? It's very upsetting! I haven't even received the product and already I'm upset!

Reviews (497)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (29) customer service (97) phone number (20)
Thumbnail of user gazalarora0801
1 review
0 helpful votes
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March 5th, 2024

I have been using their rapid recovery mask and probiotics gummies for almost 6 months now but from past 3 months I have noticed that their shipping is too slow, takes almost a month to get to me and the tracking on the website doesn't work. Please fix it or I would have to cancel my subscriptions.

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi Gazal! I'm sorry for the inconvenience caused. We do value your opinion and I'll be sure to pass it along to the relevant team.

Thumbnail of user sheenc1
1 review
1 helpful vote
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March 3rd, 2024

Any company that does not have a reachable/answerable number, is a SCAM hence the name spoiled child...yall are feeding this spoiled child ur money! STOP! Cancel you'd credit card immediately if they aint refunding u, report them to the BBB & learn ur damn lesson! My feedback is based upon over the thousands of customers this 'spoiled child' has fooled.

Tip for consumers:
Any company that does not have a reachable/answerable number, is a SCAM hence the name spoiled child....yall are feeding this spoiled child ur money! STOP! Cancel you'd credit card immediately if they aint refunding u, report them to the BBB & learn ur damn lesson!

Products used:
All products which the company is selling

* SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Value
Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Thumbnail of user eliciam16
1 review
3 helpful votes
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February 27th, 2024

I was intrigued to try this product as they advertise you can try it free by just paying $5 for shipping. With the option to return after 21 days. Well, immediately after my order was placed they took another $116 out of my account on top of the other $5. I reached out to customer service and they assured me that this is a pre authorization and will be released after 4 days. It is now day 5 and the funds have been physically taken out of my account meanwhile I still haven't even received a product. Customer service assured me there is nothing they can do. It seems like they have this issue a lot and maybe shouldn't advertise a free trial that is in fact not free. So turned off by this product and company now I'm not even wanting to try it. Will be immediately returning as it seems they just scam people.

Thumbnail of user nachellefrazier
1 review
9 helpful votes
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March 11th, 2024

I was just browsing at the luxury of this stuff then eventually the try b4 u buy popped up I thought I was gonna be paying 5$ I ended up being charged 108$ all together my daughters party tomorrow an I don't have any money now cause the thieves swiped my money out of my account just to say nothing to do about it I'll be telling my bank an changing my information just in case they try something else

Tip for consumers:
Please stop false advertising if it’s not free Y’all can have a dam lawsuit 😡

Products used:
Nothing

* SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Thumbnail of user tiffanyf417
1 review
11 helpful votes
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February 27th, 2024

I've being trying to cancel my subscription since I got my first order no one responded and they are still charging me this is the worst company I've ever dealt with and they don't even have a phone number to call. It's like they want it to be hard so they can continue to take your money. I will not recommend or ever use this product! They should even get a 1 start rating

Tip for consumers:
I don't recommend this product

* SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Thumbnail of user corie.bryant09
1 review
6 helpful votes
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February 24th, 2024

I have been a SC user for over 1.5 years the mango is good but the pineapple much better flavor. The product works wonders for your hair, skin, nails and weight loss. There are pros and cons to anything those are the pros. The cons the free or trial products you get charged a fee which your not privy to during the time of purchasing, the cost is extremely high, several charges on your cc over time and no product to show for it this has only happened about 4x.
Overall product is good but definitely need to work on their accountability.

Products used:
Liquid collagen

* SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Thumbnail of user yaroslavl2
4 reviews
3 helpful votes
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March 25th, 2024

I got their skin products as a gift for a friend and I have been thanked a lot. She says that it does wonders to her skin and that the difference is clear.

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

We are so happy to hear that!

Thumbnail of user sharons3724
1 review
1 helpful vote
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February 27th, 2024

I bought the apple cider, gummy's, hair serum, and liquid collagen. The order came fine, no issues. Now that I want to re-order I can't get anyone to help me. They have no phone number for customer service, you can only email Which I have been doing for days now. And all I do is go back-and-forth with this company and cannot make any headway. I want the apple cider gummy's It should be on AutoShip for $39.20 but I can't get it to be part of my AutoShip order. They're telling me that the hair serum you can't do on AutoShip, but if you look on their website right underneath it, it says AutoShip. Also there website says authorships are $39.20 but then your cart says $44.10! I can't seem to get a straight answer via MANY emails with this company. I like the products but I feel like their customer service is lacking to the point where I'm frustrated and I am giving up on buying their products!

Products used:
Liquid collagen, apple cider gummies, hair serum

* SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Quality
Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Thumbnail of user totosaif1306
1 review
11 helpful votes
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February 15th, 2024

Companies like these should really be taken to court for fraud like seriously we are in 2024 and company's are still able to scam people like this. I've been getting lots of ads from this brand and me personally I'm not one for shopping and all that but my hair is going through it and it said try now for $10 and if your not satisfied return it. If I don't by the end of the trial than I'd get charged so why is it that as soon as I placed my order I got charged $165. Also what company in this day and age doesn't have order cancellation the same day u order. I want a refund!

Products used:
Cosmetic

* SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Thumbnail of user ednah119
1 review
3 helpful votes
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February 27th, 2024

I am new to this brand. But I have already encountered their bad, corrupt behavior. I made sure that I selected "no" for refills. And they sent me an email confirming my refill subscription. I did a friend poll regarding this company and found that they are notorious for placing refills, unauthorized, onto your cards used to make purchases. Bad, bad, bad business.

* SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Thumbnail of user donitaw13
1 review
0 helpful votes
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February 16th, 2024

This company is a fraud. They will offer free trail product for you to only pay 5 and try for free, but will place a pre-authorization hold claiming it will drop off. They stole 239.00 dollars from me. On the charge it show a company named House My Med Products with a number *******826. When you call the number they claim to be a answering service for them and claimed my order had shipped when I had just ordered 5 minutes ago. Then offered 50% refund. When I sent email it keeps saying same excuse from Melissa. Please do not order anything from them. I don't want you to go through what I am going through. Unfortunately for me, it messed me up with my finances. I help my family and times are hard so loosing that much was hurtful. In reviewing other reviews, this is a scam that they have been doing on others and it needs to stop.

* SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Thumbnail of user nanasmorf
1 review
0 helpful votes
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March 23rd, 2024

My only problem was the delay in the shipment arriving, and I am still waiting, and when the product arrives, I will write my opinion about the product after trying it. Very excited.

Tip for consumers:
Shipping takes a very long time

Products used:
Collagen

Service
Value
Shipping
Returns
Quality
Thumbnail of user tamikaalex7
1 review
20 helpful votes
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February 16th, 2024

I canceled my subscription with them the same day I placed my order due to them over charging me. I got charged again today after receiving a confirmation email from them showing it was cancelled. I noticed in every complaint it's the same response we tried to reach you no response please contact us. This is a fraudulent company and they need to be stopped.

Thumbnail of user trishbondoc
1 review
0 helpful votes
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March 23rd, 2024

They just kept taking money from me. First off they took a preauthorization that took almost 2 weeks to be returned. And then it took almost 3 weeks for me to receive the items. I finally started it on March 1st only for them to charge me again before I have even tried it before the 30 days! I was less than 10 days in before they decided to charge me for their products that I haven't even decided I wanted or liked or if it was even working! And now NO ONE is responding to ME! I'm a single mom and I thought this process would be easy and I could try it without forming up the money until deciding if it was worth it or even worked. Try it then if I don't like it return it! Hassle free right? NOPE! It's a SCAM! They do this because they know that they can get away with it and people will have to fight for their money back! I am so upset and angry! I feel helpless and they don't even care. On top of this, I changed my credit card info from my Visa to my Mastercard and they still were able to charge my Visa! Like how? I need help and I need answers!

Tip for consumers:
The Mango Liquid Collagen and Apple Cider Vinegar Probiotic Gummies

* SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Thumbnail of user kimberlyr1944
1 review
1 helpful vote
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February 27th, 2024

I ordered a second bottle of collagen and paid for it because I wanted to try the pineapple. Never received it. When I contacted them they refused to send it. That was back in July 2023. They keep asking me to update my payment info. I won't until I get what I paid for. Now they are saying it's past the 60 day return. I just want what I paid for.

Tip for consumers:
Can't find a phone number to talk to someone.

Products used:
Spray
Cream
Mango collagen
Never got the pineapple collagen I paid for

* SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Thumbnail of user lauraw2062
1 review
5 helpful votes
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March 20th, 2023
Verified purchase

The spoiled child hair care isn't worth the money. It's basically rosemary essential oil that comes in what looks to be a big bottle for 60.00 buy is actually a very small bottle of product. Really is a rip off. Only thing good is the smell. I have used this product 2 times and the ~ actual 1.7 ounces is almost gone. Very disappointed! Expensive for zero product!

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi,
It is never our intentions to leave our customers upset. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options

Thumbnail of user tabathaa17
1 review
2 helpful votes
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July 11th, 2023

After using for the first time, I can saw I am happy with the way my hair feels while it is still wet. I can not say how it will work long term, but to be able to see immediate results is a good start. Worth the free 30 day trail, and exploring what the benefits of purchasing the product will do long term on a continues basis.

Products used:
Collagen and Rapid Recovery Hair Mask

Service
Value
Shipping
Thumbnail of user geen12
1 review
0 helpful votes
  • Send Message
February 27th, 2024

I ordered and I didn't receive it! I try the product for free but they still charge me for the full bottle! Costumer service is great but the service is very bad! They sent me a second bottle for free because I don't receive my first order but when I track the numbers that they gave me doesn't exist! Like my first order I can't track my package because the numbers cannot found! I don't know if I will receive my order!

Tip for consumers:
Disappointed

Products used:
Nothing because I don’t received my order

* SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Thumbnail of user stephaniea1172
3 reviews
8 helpful votes
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February 27th, 2024

The shipping is HORRIBLE. Takes a VERY LONG TIME TO ARRIVE. Tracking information is not accurate and when I reach out about it, there is no phone number to call. You send them a message and the response is "you order will arrive in 6-10 days", meanwhile, I've already been waiting 6-10 days. They do not care at all about customer satisfaction.

Products used:
Gummies

* SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Quality
Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Thumbnail of user amberk636
1 review
16 helpful votes
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January 19th, 2024

I've used the collagen for about a year now. Last month my order never came. Now same thing this month. First they told me it was FedEx which I didn't understand because after 1 month it still hadn't shipped. They finally refunded me after a month of back and forth hearing the same FedEx excuse. Now this month same thing. Money pulled off on the 30th and I'm still not seeing it shipped. I've reached out to customer service twice now with no response and I've just cancelled my subscription at this point. It's ridiculous I don't know what's going on but I'm not buying the shipping story.

Products used:
Collagen

Service
Value
Shipping
Returns
Quality
Thumbnail of user je359
1 review
1 helpful vote
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March 18th, 2024
Verified purchase

Over 14 days and this still hasn't shipped! Thank god I only did a one time purchase. Don't order from this company

Products used:
None haven’t received it yet

* SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Thumbnail of user judyr950
1 review
1 helpful vote
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October 8th, 2023
Verified purchase

Hello! I have been noticing my hair thinning after having my two children. I've been very self conscious about my hair and have been looking for a product that will work. I came across this brand and all of those who have tried it have seen great results! I just ordered A22 Biotin Boost Hair + Scalp Serum and S24 Rapid Recovery Hair Mask which were specifically chosen for me based on my answers from the questionnaire. I also love that I'll be able to try both products for 30 days for FREE before I decide if this works for me! And it doesn't end there! I was gifted two products for placing my order. I can't wait to receive my products and see the results!

Service
Value
Shipping
Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Can’t wait for you to try our products!

Thumbnail of user yuniava
1 review
2 helpful votes
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February 16th, 2024

I signed up for receiving the product automatically every month. Huge mistake! They charged me every month about 57 dollars but was not even receiving the product. When I claimed it they stated I would get a credit, never happened. These people are scammers they charge a you every month and don't ship the product. Don't sign up for the monthly, you will regret it. I know I did. I will never recommend a this company to anyone.

Products used:
Spoiled child collagen mango
Received 3 bottles out of over 6 charges to my account

* SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Quality
Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Thumbnail of user remer2
1 review
14 helpful votes
  • Send Message
October 16th, 2023

Hi, after reading the reviews just now I want to say thank you for warning me. I almost put my information in to purchase. Spoiled child you seem to respond pretty quickly to customers on the reviews. It's clear you have plenty of representatives to field phone calls yet you don't have a phone number for Cust to contact should there be an issue! As a result of these reviews and your response to those negative reviews I'm definitely not buying anything from your company. I want to try the products but your business practices by making it difficult to contact customer service has scared me off and I will definitely not even bother with the product and especially would never give up my banking information.

Tip for consumers:
None

Products used:
None

* SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Thumbnail of user deniser1275
1 review
5 helpful votes
  • Send Message
February 27th, 2024

I've been using this product for only a couple of days. Is it normal for my skin to burn and I have blotches around my belly button and back. Also I feel very jittery

Products used:
The pineapple collagen drink

* SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

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Thumbnail of user spoiledc1
Melissa M.
Typically responds within 3 days

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