• SpoiledChild

SpoiledChild

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Overview

SpoiledChild has a rating of 2.8 stars from 497 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SpoiledChild most frequently mention customer service, credit card, and free trial problems. SpoiledChild ranks 14th among Beauty Products sites.

  • Service
    204
  • Value
    181
  • Shipping
    179
  • Returns
    146
  • Quality
    157

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 29.5%
Positive
28
Neutral
6
Negative
61
120
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How would you rate SpoiledChild?
Top Positive Review

“Wonderful product”

Minnie B.
10/23/24

I was skeptical about trying this product because you get so many fake manufactured out there they claims their products are good. But since using this product my energy level has increased and am able to sleep though the night. My hair has changed slightly and there is less breakage.

Top Critical Review

“Very disappointed”

Laura F.
10/15/24

I did not sign up for an auto refill subscription I wanted to try the product And then decide afterwards So why do I get all these emails welcoming me to the auto refill program? It's very upsetting! I haven't even received the product and already I'm upset!

Reviews (497)

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Reviews that mention popular keywords

credit card (29) customer service (97) phone number (20)
Thumbnail of user heatherd1161
1 review
12 helpful votes
  • Send Message
September 24th, 2023
Verified purchase

Because of the cost of this product I would not have bought it outright. Fortunately they have the try before you buy program!
I researched about 3 months and then went for it.
It worked instantly. I was shocked. It continues to strengthen my hair, heal the split ends, calm the fuzz and create curl detail. Plus softness!
I started using the mask as a leave in conditioner. It takes the tiniest little bit.
Over 50 curly hair is now bleachable

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Results never get old ⚡️.

Thumbnail of user shellyreneecotney
1 review
0 helpful votes
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February 24th, 2024

I have never heard of them or ordered their products yet they managed to obtain my credit card information and hit my bank account for large sums of money not once but twice. Beware of this company.

* SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Thumbnail of user natalliai
1 review
16 helpful votes
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January 25th, 2023

This is the biggest scam company. I saw their advertisement in Instagram with a FREE with full size. And after month they charge all amount from my account. Don't make any order in shop or you will surprised with your final bill. When I send request they wrote me back that they return money back only when i will send products back. How is possible to send them back if i test them and used them. I called to bank to stop all transaction.I don't know how they still working on market!

Products used:
Spay for hair

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Value
Shipping
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Quality
Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi! It sounds like you trial may have ended. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options

Thumbnail of user nnekar
3 reviews
6 helpful votes
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July 23rd, 2023

I've been taking this product for approximately three months now and I've received so many compliments on my skin. Most people notice that my skin has a glow to it. I refer them to spoiled child to take the quiz to determine the appropriate product for them. I'm thrilled that I began taking this when I did and actually see a difference.

Products used:
E27

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Value
Shipping
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Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi Nneka!
Thanks so much for the love! This made our day.

Thumbnail of user demanesseh
1 review
0 helpful votes
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January 21st, 2023

The trial price was $5. So I ordered it the ended up charging my account $115.56 plus $5.35. There is no phone number on website to cancel. I called my bank to explain how they advertised the trial price and got charged the ridiculous amount for shampoo and conditioner. False advertisement.

Service
Value
Returns
Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi!
Let me explain what happened -- a pre-authorization was placed on your card (as stated at check-out). Not to worry, this isn't a charge! Pre-authorization is a fraud prevention method used by financial institutions to guarantee the safety of certain transactions. A pre-authorization, or a temporary hold, simply authorizes the card, the funds are still in your account and will not be transferred to us unless you choose to keep the product. We can't refund the preauthorization as the funds were never actually withdrawn from your account, but I can tell you that preauthorization will fall off / disappear (this normally happens within 4 days from the order). You will not be charged for the full price unless you keep the product(s). Sorry about the confusion.

Thumbnail of user feliciaa125
1 review
7 helpful votes
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January 13th, 2023
Verified purchase

The packaging looks like it costs just as much as the product, which I feel is a waste. The 60-day trial is misleading, as well as the ordering process, in which they lead you to believe you are getting these items for free but at the end of the 60 "trial period" I was charged not only for the product, but for the other items that I believed were free. When I requested a refund they told me since the 60 days had passed they could not issue a refund. I don't see a difference in my hair and the product smells like motor oil.

Tip for consumers:
I did not see the difference in my hair and despite what they say it is not a free trial period. They would not take my products back and refund my money.

Products used:
Hair serum

Service
Value
Shipping
Returns
Quality
Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi,
It is never our intentions to leave our customers upset. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options

Thumbnail of user amyb2992
1 review
0 helpful votes
  • Send Message
November 25th, 2023
Verified purchase

First of all, I had ordered before and had not done auto refill, but I still had my capsules. I wish there was an option to buy just the product and not the capsule, it's wasteful and more expensive. Also I LOVE my hair mask, so I decided to try the other two, shine and damage repair. REGRETTED IT. I feel like there is WAY less product, and it just doesn't go as far when applied. I wish I had purchased 3 of the signature hair masks instead of one of each. Very sad about that. Love the main hair mask though! :( don't think I will order again just because I spent a lot and I'm disappointed. Thank you for your time!

* SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Thumbnail of user elizabethd2067
1 review
30 helpful votes
  • Send Message
June 21st, 2023
Verified purchase

You can't email customer service to cancel.
You have to login and do it yourself.
Once you do, you have to click through so many offers and questions to actually cancel.
It's classic sketchy marketing.
I've barely even used the product which is on me so I can't speak to it's effectiveness, but personally I am not into giving my money to companies that function like this.

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Value
Shipping
Returns
Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi Elizabeth!
It is never our intentions to leave our customers upset. Please contact hello@spoiledchild.com with your order details. Put "Site Jabber" in subject line. They will be able to look into your options

Thumbnail of user brownbeverly961
1 review
0 helpful votes
  • Send Message
January 12th, 2024

I unsubscribed from your company two months ago and I received a gold colored product today?Why don't you honor your word? How can I even know my order number when you don't send the confirmation information with the product?

Tip for consumers:
THis company has to be a scam for the public.

Products used:
Spoiled Child hair products

Service
Value
Shipping
Returns
Quality
Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Thumbnail of user laurad2276
1 review
0 helpful votes
  • Send Message
September 21st, 2023
Verified purchase

I had heard about SpoiledChild on Facebook & Instagram for a hair product. I looked into it briefly but was not able to pursue it further. I actually saw an ad on TV for the liquid collagen so did a little shopping around and all other similar products are powders and I have not been a fan of those as they don't always mix well. When I saw that yours was a liquid, I had to try it and Mango is my favorite flavor. I can't wait to get my first bottle. I hope it meets and exceeds my expectations.

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

You’re going to love it! ✨

Thumbnail of user pattys386
1 review
4 helpful votes
  • Send Message
September 5th, 2022
Verified purchase

I've been using the hair and skin products for about 3 months now and I'm thrilled with the results! I've noticed fewer fine lines on my face, and my hair loss appears to be slowing down! I'm very pleased! Will continue using!

Products used:
Hair and skin products.

Service
Value
Shipping
Quality
Thumbnail of user jennietrevie22
1 review
0 helpful votes
  • Send Message
January 26th, 2024

They charged me twice I sent the product back because it was garbage and never got a refund
They sent me a fake refund receipt and the 4 digits card on it is not mine.
I tried to read out to them no one responded back
I tried from a different email someone reached out instantly and when I told them about my refund, they goshted my emails.

Tip for consumers:
It would of been helpful to know that they are fraudulent

Products used:
Hair grown serum

* SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Thumbnail of user amber.hamett
1 review
7 helpful votes
  • Send Message
August 19th, 2023

The product was decent at best, so I canceled at the first month because the cost was too high for "decent". 2 months later I get a random $82 dollar charge in my account from them. I never requested they reactivate or send more. I still never liked the first bottle. When I asked them why, they just keep telling me my account is active. Ummm. Who activated it? I don't want this. Cancel the shipping please. I just keep getting auto emails and no live people. Put a stop from your bank or avoid all together. They are a whole mess!

Tip for consumers:
Stay away, locks you in. No matter how many times you cancel

* SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi Amber! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Thumbnail of user lanit26
1 review
1 helpful vote
  • Send Message
January 3rd, 2023

They wiped my account (that I chose to use) clean ($70) and only left $.10 on my card! Their emails are automated. I had to cancel my card while the transaction was pending. Hopefully it won't go through. DON'T! JUST DONT!

Tip for consumers:
DONT DO IT!!!

Products used:
Hair serum that never came.

Service
Value
Shipping
Returns
Quality
Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi,
It is never our intentions to leave our customers upset. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options

Thumbnail of user vilmae12
1 review
5 helpful votes
  • Send Message
September 26th, 2023
Verified purchase

It was really a very positive experience, the site is quick to navigate, you quickly find what you want and among so many wonderful products I was stunned to see so much quality in things that are necessary to look healthy and beautiful. Thank you for the opportunity, you know that you have a loyal follower for future studies.

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Thanks so much for the love! This made our day.

Thumbnail of user soniab295
1 review
2 helpful votes
  • Send Message
January 18th, 2023

I have ordered a free sample and l was supposed to pay 5.49$ for the shipping! But guess what:
This FU…. Company charged me twice, not only for the shipping but they took me 166.19&x 2= 333$ more for a deposit in case l'm going to keep the products!
I haven't made TWO orders but ONE!
Nothing arrived me yet!
IT'S EVOA HOAX! Don't buy anything from them.
I want to contact a lawyer!
Theft! Shame on you!

Service
Value
Shipping
Returns
Quality
Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi!
Let me explain what happened -- a pre-authorization was placed on your card (as stated at check-out). Not to worry, this isn't a charge! Pre-authorization is a fraud prevention method used by financial institutions to guarantee the safety of certain transactions. A pre-authorization, or a temporary hold, simply authorizes the card, the funds are still in your account and will not be transferred to us unless you choose to keep the product. We can't refund the preauthorization as the funds were never actually withdrawn from your account, but I can tell you that preauthorization will fall off / disappear (this normally happens within 4 days from the order). You will not be charged for the full price unless you keep the product(s). Sorry about the confusion.

Thumbnail of user tr307
1 review
4 helpful votes
  • Send Message
March 11th, 2023

All kinds of mixed messaging. Trial is for 60 days. Product only lasts 30, but no results for 90 days. You have to invest hundreds of dollars before you find out the product doesn't work. Cant get a refund. No live customer service. Scam! Scam! Scam! Run the other way!

Products used:
Biotin serum

Service
Value
Shipping
Returns
Quality
Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi,
I am gutted that you had a bad experience. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options

Thumbnail of user tharimab
1 review
1 helpful vote
  • Send Message
November 15th, 2022

I ordered an Anti-aging serum in March. It is now November and I never ordered anything but, Spoiled Child decided to go ahead to charge my account and try to deliver another Anti-aging serum after 7 or 8 months. Which I never attempted to purchase. Highway robbery. I will also report their $#*! to the Better Business Bureau as well.

Products used:
Anti-aging serum

Service
Value
Shipping
Returns
Quality
Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi,
It sounds like you are subscribed to auto refill.You can easily manage / cancel your auto-refill within my account at spoiledchild.com/customer/account/login/. Once logged in, in the Auto-Refills section you’ll see the option to edit your delivery date, skip your next order, pause, or cancel.

If you need any additional help cancelling your auto-refill or have any other questions, please reach out to our dedicated auto-refill team at capsulecrew@spoiledchild.com with your order info and email. They will be happy to assist you asap!

Thumbnail of user acer34
1 review
6 helpful votes
  • Send Message
September 23rd, 2023

So one please help! Spoiled child is charging my credit card after they did not send my July subscription. They are claiming they do not have my email or name on file. I provided them with my last four of my CC as requested. They terminated email communication. There is a charge pending on my CC so I froze the card.

Attached in the original order that started the relationship with spoiledchild.

Tip for consumers:
There is no way to unsubscribe!

Products used:
product did not come in
July

* SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Thumbnail of user ruthh547
3 reviews
1 helpful vote
  • Send Message
January 24th, 2023

This past weekend I was trying to order the liquid collagen and ended up ordering the hair serum, which I don't need. I tried to cancel the order immediately yet they had already deducted $159 from my account without even having the product or stating that I wanted the product after trying to cancel the order. I have sent email after email and yet no response. It's not about anything more except horrible customer service. I don't want the product and my co-worker has already bought x's2 bottle of the liquid collagen. I can't use the hair or skin products because it carries items I'm allergic to. I don't think I would personally recommend Spoiled child to anyone in my family or my friends because of their horrible customer service. I will see how this liquid collagen works, most I'm going to stick with making my own hair and skin all natural products.

Tip for consumers:
Don't order from this company, they take your money without giving your products. The customer service team is horrible, your unable to cancel your order without going through unnecessary changes

Products used:
Liquid Collagen

Service
Value
Returns
Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi,
It is never our intentions to leave our customers upset. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options

Thumbnail of user natel80
1 review
5 helpful votes
  • Send Message
October 31st, 2023
Verified purchase

When I was trying to make a purchase, after I had paid your website kept pushing other products to tack on to the order. I had already ordered what I wanted and I feel like this is just an aggressive sales tactic to try and squeeze more money out of me with your already expensive products.

Service
Value
Shipping
Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi Nate! Thanks so much for the review and for your feedback - we really do value your opinion and I'll be sure to pass it along to our marketing team.

Thumbnail of user simonee30
1 review
0 helpful votes
  • Send Message
November 4th, 2023
Verified purchase

I placed my order using PayPal which has my old address since I just moved. I'm not able to call customer service and have the address changed. Their contact operates by email which says it takes 24hrs or more to respond.

Thumbnail of user chelleyd
1 review
1 helpful vote
  • Send Message
February 2nd, 2023

I am completely irate with yet another internet fraud advertisement taking a "free 14 day trial" and turning it into full payment as well as shipment fees and still never receiving the product to even try for the 14 days. This to me is false advertising...bait and switch! I was not prepared for a pending transaction of $110 on my tightly budgeted business bank account. Therefor the auto draft for a scheduled business bill was intercepted and caused an NSF on my account costing me another $30. Naturally I started searching for human contact to quickly find there was no way to contact this company! I have emailed multiple times and receive auto responses of up to 7 days to return an email. This is the scammiest world! I am learning cash is king and internet sales will only last as long as we keep buying. I however will stick to my local businesses.

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi,
It is never our intentions to leave our customers upset. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options

Thumbnail of user jow315
1 review
6 helpful votes
  • Send Message
July 3rd, 2023

I have yet heard back from the company telling me what the ingredients are. It literally burns my scalp when I spray it on. I sent it back in hopes to get my money back, but they charged me today full price. I am very unhappy.

Tip for consumers:
It was horrible and smelled like straight up rubbing alcohol. Burned my scalp. I sent it back two and a half weeks ago. And they still charged me.

Products used:
Hair care for thinning hair. It was a spray.

Service
Value
Shipping
Returns
Quality
Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi Jo,
It is never our intentions to leave our customers upset. Please contact hello@spoiledchild.com with your order details. Put "Site Jabber" in subject line. They will be able to look into your options.

Thumbnail of user suzyf30
1 review
24 helpful votes
  • Send Message
July 14th, 2022

Literally was "pre" charged $110 for this "sample" it's not even a sample it's a trial, and after 60 days if you don't return, they'll charge you those $110. Read the small letters, cause that's how they got me. They get you with the ads saying free sample only pay $5. Yeah it's a scam. You try to reach their customer service and it's automated so what ever you write they aren't even reading. The email is pre-scripted. Overall just don't do it their products aren't as good as they claim. I REPEAT DO NO DO IT!

Tip for consumers:
Do not even try it

Products used:
All but none was worth it

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi!
Let me explain what happened -- a pre-authorization was placed on your card (as stated at check-out). Not to worry, this isn't a charge! Pre-authorization is a fraud prevention method used by financial institutions to guarantee the safety of certain transactions. A pre-authorization, or a temporary hold, simply authorizes the card, the funds are still in your account and will not be transferred to us unless you choose to keep the product. We can't refund the preauthorization as the funds were never actually withdrawn from your account, but I can tell you that preauthorization will fall off / disappear (this normally happens within 4 days from the order). You will not be charged for the full price unless you keep the product(s). Sorry about the confusion.

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Thumbnail of user spoiledc1
Melissa M.
Typically responds within 3 days

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