The company has garnered a mixed reputation, with several customers praising the quality of products and the personalized assistance available during the ordering process. Many express satisfaction with the effectiveness of the products, particularly regarding collagen and hair growth supplements. However, concerns frequently arise regarding the complexity of the ordering process, including aggressive upselling tactics, unexpected charges, and difficulties in canceling subscriptions. Additionally, customers have reported frustrations with the lack of immediate support and communication during issues. Overall, while product quality is highlighted, the customer service approach requires improvement to enhance trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
I can't say much about the product because I haven't received it yet but I am hopeful. However. When ordering, it said if I signed up for the subscription, shipping was free and you got a discount. There was no discount and I was charged shipping. They need to figure that out.
I just got my order form email to me and it says that I am on a auto refill. There's nowhere to say that I don't want an auto refill. Or boxes to check off on. I want to buy it once. And once only! If I do get an auto refill I will cancel it.
The website was super easy to navigate and the products offer all seem so amazing. I'm excited to start using the products I've purchased!
Thank you for your kind words! 💛 We're so happy to hear you had a great experience on our website and are excited about your new products! We can’t wait for you to try them - let us know how you love them! 😊✨
Hi there Spoil child, well I can say ordering was made very easy, and hope to give a great review on the product itself. Thank you Spoil Child
Thank you for your kind words! We're so glad you found the ordering process easy. We can’t wait for you to try the product and hope you love it! Let us know if you have any questions - we're here for you. 😊
So I was looking and reading about the product but it only gave me mango as the option ( I love pineapple) which is the other flavor option. So I ordered the mango. Once I ordered/paid it sent me to another site giving me another bundle option and THEN it gave pineapple as a choice. I didn't want to buy 3 since I haven't tried it yet. I'm really excited to try it. I have lost 46 lbs so far and on a good excessive/ diet routine but I have reached a plateau... So I hope this helps.
Thank you so much for your order and for sharing your experience! We appreciate your feedback on the flavor options and will look into making the process smoother. Congrats on your amazing 46 lb weight loss - that’s incredible! 🎉 We hope you enjoy the mango flavor, and if you ever decide to try pineapple, we’d love to hear what you think. Keep up the great work on your health journey!
Im not sure how it went. I thought I placed a one-time payment. Then I received a message telling me I had canceled?
I ordered this to try, but was disappointed in the aggressive selling by the company. But if it taste good and fulfills the promise.,,
I'm confused as to how I'm supposed to see results when each bottle contains 450mls. If I'm required to take 30mls a day, then each bottle only last 15 days and then I have to wait for my second $50 bottle that will again last only two weeks. This is a rip off and I'm cancelling asap
Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out
I've been taking this product for about a month now love the taste and what it's doing to my tummy. My tummy wasn't that big but now it's even smaller. Thank you who ever. Love you guys.
That’s amazing to hear! 💜 We’re so glad you’re enjoying the taste and seeing a difference. Thanks for sharing the love. We love you right back! 😊
Going through the quiz to calculate which one was best for me was easy.
I have not tried the product as of yet, not sure I will like the flavor as I didn't have a choice and will be getting mango. I am hoping future deliveries, if I chose to continue will allow me to chose a flavor I like.
Hi Catherine! Thank you for your feedback! We're glad to hear you found the quiz easy to complete. We understand flavor preferences are important, and we hope you enjoy the mango. For future deliveries, please feel free to reach out to us—we’d be happy to assist in customizing your order to ensure you get a flavor you love!
I feel like I was on it several times and the % off just changed. 10% off if you chose the subscription initially but 20% off if you chose no subscription and changed it to a subscription right before your final purchase - however you total price remained at full price. It was not smooth. I am looking forward to trying the products and am hoping for the wow!
I do not like that after you take quiz then decide try before you buy you are bombarded with questions to either subscribe or add other products. Someone not aware might click these things not wanting them. I also am being sent collagen that wasn't even recommended.
Hi! We reached out to you via PM but haven't heard back. Please get back to us, and we’ll be happy to sort it out
I am very frustrated with spoiled child. My first order I approved 1 order for $95. When I looked at my credit card there were 5 more orders totally $200+. There is not a support number to call. I am just expected to wait for an email at there convenience to get this matter resolved. Very frustrating. Not sure this is the right company for me due to trust issues with their website and lack of support to correct their errors.
Hi! We reached out to you via PM but haven't heard back. Please get back to us, and we’ll be happy to sort it out
I had horrible bumps on the back of my arm postpartum and within a few weeks it started to clear up. I finally feel like I have skin again. So thankful I found this company
Hi Alyssa! Thank you for sharing your experience! We’re so happy to hear our product made a difference for you. It’s wonderful to know you’re feeling great in your skin again - it means the world to us. If you ever need assistance or have questions, we’re here for you at hello@spoiledchild.com.
Ordering process with survey to match you with the right product is nice but after I ordered the product I was seeking it went to another survey to earn a discount code for future prochases which is fine. But when I declined the other product they were recommending and got my confirmation it had that product on there and I had been charged. Now I have that money out of my account and I have to either keep it or go through the return process, which I will be doing which I believe is what they hope most will not.
As I was attempting to place an order, pop ups were coming through one after another with offers for add on products.
Be careful, if you accidentally click, you will be charged with a summary or a chance to review order.
Hi! We reached out to you via PM but haven't heard back. Please get back to us, and we’ll be happy to sort it out
Was easy to order. Can't wait to try it. I've seen it almost daily. Really need something to help me out on my health journey.
Thank you for your order! We're so excited for you to try it. It’s great to hear that you’ve been following along, and we hope this product helps support your health journey. Let us know how it goes - we’re here for you! 😊✨
I mistaken placed 2 orders and immediately tried to cancel one and I can't reach anyone at the company who will help me.
Hi! We reached out to you via PM but haven't heard back. Please get back to us, and we’ll be happy to sort it out
Thought it would never end. Not even sure what I ordered. Too late now. I probably just got scammed 😕
Hi! We reached out to you via PM but haven't heard back. Please get back to us, and we’ll be happy to sort it out
I clicked on order one bottle and now I have two orders one for $58 and one for 85. No I want to cancel. I just want one bottle of the collagen. Can someone reach out to me or look at my order and cancel one my credit card has been charged, but I am going to make sure it's taken off, if you guys don't do it do it. This is why I don't like ordering online.
Hi! We reached out to you via PM but haven't heard back. Please get back to us, and we’ll be happy to sort it out
Answer: It doesn't! They charge you the full price before trial starts.
Thank you for your feedback! We understand your concern, and we appreciate you bringing this to our attention. Please note that the discount will apply to your future subscription orders moving forward. If you have any further questions or need assistance, feel free to reach out - we're happy to help!