• SpoiledChild

SpoiledChild

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Overview

SpoiledChild has a rating of 2.8 stars from 497 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SpoiledChild most frequently mention customer service, credit card, and free trial problems. SpoiledChild ranks 14th among Beauty Products sites.

  • Service
    204
  • Value
    181
  • Shipping
    179
  • Returns
    146
  • Quality
    157

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 29.5%
Positive
28
Neutral
6
Negative
61
120
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How would you rate SpoiledChild?
Top Positive Review

“Wonderful product”

Minnie B.
10/23/24

I was skeptical about trying this product because you get so many fake manufactured out there they claims their products are good. But since using this product my energy level has increased and am able to sleep though the night. My hair has changed slightly and there is less breakage.

Top Critical Review

“Very disappointed”

Laura F.
10/15/24

I did not sign up for an auto refill subscription I wanted to try the product And then decide afterwards So why do I get all these emails welcoming me to the auto refill program? It's very upsetting! I haven't even received the product and already I'm upset!

Reviews (497)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (29) customer service (97) phone number (20)
Thumbnail of user gloriaq215
1 review
40 helpful votes
  • Send Message
August 27th, 2023

Don't trust them there is not a number that you can call. I canceled a week after the trial because it was a regular size bottle alright but practically empty. I canceled on their web site a week later and they still charged me. There is no number to call and you don't get a response back to know they received your cancelation. I found a product that uses African olives that is money back guaranteed after six months and they have a number so you can talk to a live person.

Tip for consumers:
They need to have a phone number that people can call

* SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi Gloria! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Thumbnail of user seemad26
1 review
2 helpful votes
  • Send Message
February 9th, 2023

Saw their as on Facebook was checking it out for the try before you buy them decided I did not want to proceed but they are still trying 2-3 times a day to charge my credit card when I check my account there is no orders being processed they are also not replying to emails about my concerns

Service
Value
Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi,
It is never our intentions to leave our customers upset. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options

Thumbnail of user tasham165
2 reviews
29 helpful votes
  • Send Message
June 8th, 2023

When I first ordered from them they charged me twice for the same product. When I told them to cancel one order they told me the could not and just return the product. When I returned the unopened and unused product they said they can't refund me my over $100 but would give me a $50 voucher for their product, which I don't want. There is no customer service number. Customer service is not helpful. The product is okay.

Products used:
Hair mask

Service
Value
Shipping
Returns
Quality
Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi Tasha!
It is never our intentions to leave our customers upset. Please contact hello@spoiledchild.com with your order details. Put "Site Jabber" in subject line. They will be able to look into your options

Thumbnail of user jessical2283
1 review
1 helpful vote
  • Send Message
February 2nd, 2023

They took my money but I never received the product. I asked to be refunded and to cancel services, they finally got back to me and said they would cancel my subscription. Never even brought up the return. They're the biggest scam and don't even deserve one star. There is no number you can call. Just email. Don't sign up with them.

Tip for consumers:
DONT DO IT

Products used:
None ! Never received it just paid for it. SCAM

Service
Value
Shipping
Returns
Quality
Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi,
It is never our intentions to leave our customers upset. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options

Thumbnail of user lorrained315
1 review
0 helpful votes
  • Send Message
October 29th, 2023
Verified purchase

Do not like the idea of automatically putting auto refill on my recent first order. I like making my own choices and not having it automatically done for me. Had a few major problems with auto refill with other companies in the past and it became a real headache and not something I care to repeat.

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi Lorraine - our auto-refill program is optional. You can also place a one-time order. Please reach out to us if there is anything else we can assist you with

Thumbnail of user savannahs179
1 review
0 helpful votes
  • Send Message
February 3rd, 2023

I bought this products try it for free deal and kept it back in december of 2022, i paid a fee of 168 dollars back then, which was steep but its was okay. I get another charge today, after i never subscribed to them, another charge of 168 dollars, im bugging out. They have no number to call and they never get back to you. I cant stress enough, do not get their products, not only does it not work as intended, they rip money out of your account, i even had changed my debit card and they still have their claws in my bank account.

Tip for consumers:
Stay away from spoiled child llc

Products used:
Hair products

Service
Value
Shipping
Returns
Quality
Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi,
It is never our intentions to leave our customers upset. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options

Thumbnail of user lauram3786
1 review
6 helpful votes
  • Send Message
October 30th, 2023
Verified purchase

All went well until I hit "place order"- then the "do you want this?" started "Or this?", or "how about this?" Over and over! Annoying upselling! If I hadn't already ordered, I might have stopped my order right there! Horrible business practice! Makes your company seem very shady.

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi Laura! Thanks so much for the review and for your feedback - we really do value your opinion and I'll be sure to pass it along to our marketing team.

Thumbnail of user anonymousp1291
1 review
1 helpful vote
  • Send Message
January 18th, 2023

I tried to cancel my order which was supposed to be 30$ but it was switched to 109$! My bank keeps contacting me telling me that they keep trying to charge my card. I don't know how to stop it. I've reached out to the company and haven't gotten a response. DO NOT SHOP HERE!

Service
Value
Shipping
Returns
Quality
Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi!
Let me explain what happened -- a pre-authorization was placed on your card (as stated at check-out). Not to worry, this isn't a charge! Pre-authorization is a fraud prevention method used by financial institutions to guarantee the safety of certain transactions. A pre-authorization, or a temporary hold, simply authorizes the card, the funds are still in your account and will not be transferred to us unless you choose to keep the product. We can't refund the preauthorization as the funds were never actually withdrawn from your account, but I can tell you that preauthorization will fall off / disappear (this normally happens within 4 days from the order). You will not be charged for the full price unless you keep the product(s). Sorry about the confusion.

Thumbnail of user tanelll
1 review
3 helpful votes
  • Send Message
July 18th, 2023
Verified purchase

It taste ok, much smaller then I expected considering how much I paid. I felt bloated most of them time. An it caused me to have acne. On overload, my face did not work well it. An I used it constantly as said per instructions. I didn't see much with my hair either. The hair mask was such a small container. Not enough for a girl with alot of hair. Also expected it to be bigger considering how much I paid for it.

Reason I chose this business:

Your ads n reviews.

Thumbnail of user tanar20
1 review
4 helpful votes
  • Send Message
October 17th, 2022

I bought a trial and later was charged 63 dollars for something I did not agree to or sign up for! And now I can't get ahold of them I've sent multiple emails and nothing. The number I was texting suddenly won't reply and it's not a number I can call. I'm livid.

Tip for consumers:
Don’t buy nothing.

Products used:
None because I was scammed.
I got the biotin trial, never received estimated delivery time.

Service
Value
Shipping
Returns
Quality
Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi Tana,
I am so sorry about the inconvenience. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options.

Thumbnail of user veras151
1 review
0 helpful votes
  • Send Message
September 24th, 2023
Verified purchase

Had to call & insist only ordered one bottle and insisted I ordered pineapple which they advertised! They insisted that was a sponsor not them they did not have that flavor. Ended up with same flavor from my previous order!

Frustrating! Ended up right where I started

Reason I chose this business:

I was hoping third bottle would have more of a positive effect on my digestive issues.

Service
Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Thumbnail of user karena2225
1 review
0 helpful votes
  • Send Message
September 27th, 2023
Verified purchase

I started the day after I got home from an 8 day cruise. That day I was able to fast until dinner with no cravings or hunger pains. And after having a daily nap every day on the ship, I wasn't even missing my nap! The mango flavor is great and I look forward to seeing what it does for my skin, hair, and nails!

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Cannot wait for you to see the results

Thumbnail of user michellea1645
1 review
4 helpful votes
  • Send Message
July 10th, 2022

I have been using the product for two months and I am very happy with the results. My skin tone has evened out and the laugh lines on my cheeks are not as noticeable. My forehead lines are not as defined either. I recommended the product to a friend, so I am definitely a satisfied customer. I was also contacted by the company to check and see how the product was working for me and they even advised me that there was a money back guarantee. I see some negative reviews on here and I think everyone is different. What works for one person may not work for all. So my recommendation is try it and if does not work for you just do the money back guarantee.

Service
Value
Shipping
Returns
Quality
Thumbnail of user medina1204
1 review
1 helpful vote
  • Send Message
August 19th, 2023

I'm not impressed with the customer service. They placed a "hold" on my card and say the charge will fall off. It hasn't. Then I get this canned response of "don't worry, it's not a charge, it'll fall off", but it doesn't. I keep getting the same response, and have even seen it posted here to other reviewers.

They will charge you for the "free trial" and when you ask for your money back, they will say it's "not a charge" and will fall off. Don't fall for it! I will be calling my bank to get my money back (and a new card, because I don't trust them not to try to charge me again) and I am done. Horrible, horrible company.

* SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi Trixie! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Thumbnail of user palmal4
1 review
1 helpful vote
  • Send Message
October 23rd, 2023

Regardless if the product works it's a $50 product that takes more money quicker than you see results.
You can get $25 hair regrowth kits at box chain stores that have 3x the product for half the price.
Don't be fooled by social media that target you.

Tip for consumers:
Buy something cheaper.

Products used:
Hair regrowth kit

* SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Thumbnail of user kellyb2154
1 review
0 helpful votes
  • Send Message
September 25th, 2023
Verified purchase

I had a bottle top break which prevented me from using the product correctly. I emailed the company and described what my situation was. Your response was to provide me a 50% off of an item, but my situation was not fixed.

Did not fix my problem.

Reason I chose this business:

I chose SpoiledChild for thinning hair products.

* SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Thumbnail of user kara.fenton15
1 review
6 helpful votes
  • Send Message
May 3rd, 2023

I was looking at the products yesterday and started checking out and stopped to read reviews. I decided not to get the product after reading them. Today 05/02/2023 I get a notification my order is being prepared. I emailed them back and said I never ordered and to cancel. No response. This is fraudulent. I will be reporting to my credit card. I never hit submit on this order!

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi,
It is never our intentions to leave our customers upset. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options

Thumbnail of user vanityv
1 review
0 helpful votes
  • Send Message
September 24th, 2023
Verified purchase

I have been using the product for about 4-months. I have heard amazing things and people report great results, I am not sure that I have had the same experience. Disclosure, I am also incorporating
Other supplemental items to my diet. I just am not sure that the product has increased hair or nail growth for me at this time.

Reason I chose this business:

All the rave reviews

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Thumbnail of user angelab3021
1 review
0 helpful votes
  • Send Message
October 22nd, 2023

I do love the collagen, BUT when I needed to change my frequency of auto shipments there it gets ugly. I asked for it to go to every 6 weeks and it kept coming at 4 weeks. So then I asked for my money to be refunded and them to not ship it, they said they couldn't refund or stop the shipment, even though this was within 1 hour of the notice of them billing me. I've emailed back and forth with a rep for 2 days and all they say is click here and you can change your frequency. Then you click it and it says, we will send you an email to further your login, and I never get the email. It's a joke. I emailed back and explained this twice. I'm still trying to get my account shut down. It's a shame too, because I liked the product.

Products used:
collagen

* SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Thumbnail of user marcybinsky
1 review
1 helpful vote
  • Send Message
November 23rd, 2023

Their web site does not show that the prices are in U.S. and when I saw the charges on my credit card, I tried to cancel my order before it shipped and they refused. I can return the products and get my money back but not the shipping cost, even though I tried to cancel before the order was shipped.

Products used:
Never used the products. I will be sending them right back when I receive them.

Service
Value
Shipping
Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Thumbnail of user shakiral8
1 review
0 helpful votes
  • Send Message
September 29th, 2023
Verified purchase

I got my extra strength collagen super fast and they have been so awesome to check in on how it's going so far for me which I love! I got the mango flavor and love love it I have been putting it in my juice or just taking it straight and both are great! 10/10 recommend!

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

The love is mutual

Thumbnail of user fs142
1 review
1 helpful vote
  • Send Message
January 20th, 2024
• Updated review

After posting a review, I got multiple ads, offers & company credit! Lol & messages through this site. Unwanted. I want my money back. I'm reporting to Attorney General for Consumer Protection. Don't be surprised by future Class Action Lawsuit. ADS claim FREE trial: they put you on subscription service & say they take you off- I had to manually report to bank! This company has multiple ads on Facebook and InstaGram claiming a FREE trial. Melissa won't let me return the product or give me my double charged cost. She CLAIMS it just FALLS off. They refuse to provide their business address. SCAM ALERT
NOW, their callout is I'M NOT responding because I told them multiple times to stop sending messages of LIES- they already gave me my money BACK!

Tip for consumers:
Won’t allow returns- head of customer service. It’s a SCAM
TROLLING!!!!!!

Products used:
Want to return it! NONE OF IT!

SCAM Alert!
January 31st, 2024
• Previous review

Melissa changed the days of ability to return the FREE trial! It went from 60 days to 30 days as soon as I tried to print my return label. I asked for the business address, & refusal to provide it occurred.

Tip for consumers:
Instagram ADS shout it’s a free trial. I was charged $53 & she refused to allow me to return it for my money back. The printable refund label was NOT ALLOWED =SCAM

Products used:
None.

Service
Value
Shipping
Returns
Quality
Thumbnail of user janiss153
1 review
0 helpful votes
  • Send Message
February 2nd, 2023

I purchased this product and it seemed to be helping. However after about 10 days it quit spraying. I was told by Customer Service that I was not using it correctly and they proceeded to tell me how to use the product. I feel sure after using it for 10 days I did not suddenly forget what to do. For this reason I would advise anyone considering purchase to STOP!

Products used:
Hair products

Service
Value
Shipping
Quality
Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi,
It is never our intentions to leave our customers upset. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options

Thumbnail of user lizm778
1 review
3 helpful votes
  • Send Message
January 17th, 2023

Thought I would be paying only $5 for a free trial on 3 products. My 1st card got declined. I didn't know why. I had beforehand moved money out of my account just in case it wasn't $5 and I had to pay a little more than expected, so there was $10 left in my account. After my card got declined twice, I then used my AMEX card which also got declined and I got a fraud message from AMEX blocking a purchase of $162.56 from Spoiled Child! The short story being this site is a SCAM! DO NOT try to purchase ANY of their products!

I took the quiz and selected the products, I also selected the auto refills. Since the payment didn't go through, I'm hoping that I will not be getting the "auto refills" or any other charge(s) made to my 2 cards that were used.

Products used:
None

Service
Value
Shipping
Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi!
Let me explain what happened -- a pre-authorization was placed on your card (as stated at check-out). Not to worry, this isn't a charge! Pre-authorization is a fraud prevention method used by financial institutions to guarantee the safety of certain transactions. A pre-authorization, or a temporary hold, simply authorizes the card, the funds are still in your account and will not be transferred to us unless you choose to keep the product. We can't refund the preauthorization as the funds were never actually withdrawn from your account, but I can tell you that preauthorization will fall off / disappear (this normally happens within 4 days from the order). You will not be charged for the full price unless you keep the product(s). Sorry about the confusion.

Thumbnail of user lunaa25
1 review
5 helpful votes
  • Send Message
January 28th, 2023

1st I just looked up the site by answering the questions. My auto fill for some reason filled up payment options but I immediately canceled it. Well the next night, yes in the middle of the night 3am, my account was charged 70$ for something I never agreed to purchase. Impossible to contact them and can't seem to cancel anything even the auto refill. I'm certainly going to look into bring them to court. Scammers 100%
Had to rate in order to submit this review. If it could be the worst rating I would make sure it was added.

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi,
It is never our intentions to leave our customers upset. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options

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Thumbnail of user spoiledc1
Melissa M.
Typically responds within 3 days

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