• SpoiledChild

SpoiledChild

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Overview

SpoiledChild has a rating of 2.8 stars from 497 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SpoiledChild most frequently mention customer service, credit card, and free trial problems. SpoiledChild ranks 14th among Beauty Products sites.

  • Service
    204
  • Value
    181
  • Shipping
    179
  • Returns
    146
  • Quality
    157

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 29.5%
Positive
28
Neutral
6
Negative
61
120
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How would you rate SpoiledChild?
Top Positive Review

“Wonderful product”

Minnie B.
10/23/24

I was skeptical about trying this product because you get so many fake manufactured out there they claims their products are good. But since using this product my energy level has increased and am able to sleep though the night. My hair has changed slightly and there is less breakage.

Top Critical Review

“Very disappointed”

Laura F.
10/15/24

I did not sign up for an auto refill subscription I wanted to try the product And then decide afterwards So why do I get all these emails welcoming me to the auto refill program? It's very upsetting! I haven't even received the product and already I'm upset!

Reviews (497)

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Timeframe

Other

Reviews that mention popular keywords

credit card (29) customer service (97) phone number (20)
Thumbnail of user brittanyd543
1 review
0 helpful votes
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August 18th, 2023
Verified purchase

No wrinkles or nething helped like drink said it would used for few months never seen any good results

Suppose give refund I never received

Reason I chose this business:

To help wrinkles n energy no good results

* SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi Brittany! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Thumbnail of user nandiac
1 review
0 helpful votes
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October 14th, 2023
Verified purchase

I just started using it, but so far, so good no visible results yet but I'll keep at it and I'm sure I'll see it soon.

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Cannot wait for you to see the results

Thumbnail of user evep63
1 review
1 helpful vote
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December 7th, 2022

This product work for me
All the hair type is not the same
That's depends your hair type I lost a lot of hair and this products help me a lot

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi Eve! We’re so happy to hear that

Thumbnail of user nancyl2466
1 review
0 helpful votes
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September 26th, 2023
Verified purchase

Stress free, Q/A easy to follow. I felt like the focus is on my needs and not the entire universe.

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Great to hear

Thumbnail of user arielw90
1 review
0 helpful votes
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August 29th, 2023

Didn't work. Maybe because my hair was colored months ago and the damage from that is unrepairable, also wouldn't let me leave this review.

Products used:
Spray for hair

* SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi Ariel! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Thumbnail of user lisaj2056
1 review
0 helpful votes
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April 25th, 2023

I can not say it loud enough DO NOT BUY FROM THIS COMPANY! First lets talk about the HORRIFIC customer service They do not give a phone number and it takes 2 days to talk to someone by email of all things. I have been trying to cancel this subscripition for over a month now. I purchased the hair serium and overall the products is okay... But the smell is just aweful I have never used a product that stinks so bad. I have a feeling they opened this company to be able to say WE OWN A BUSINESS. This whole situation is not even worth the agravation but is so annying. So cancel a subscription I guess is not the same as cancel my account. Please avoid buying anything from this comapny. The best thing I can say about this company is the little tubes come in pretty colors. I get the concept of what this company is trying to do. But it needs a lot of work The containers are to small, The product has a horrible smell and it is over priced for the tiny pod insert and for goodness sake get a dang phone number so people can talk to a real human being.

Tip for consumers:
I like what the product doe's to my hair but it doe's not last long the effects are temporary and you have to use this stuff daily and then it is all gone after 3 uses. So using it daily or every few days you have to order again but you can't you have to wait for it to be sent. I was charged twice in a month for a subscription.

Products used:
S24 Rapid Recovery Hair Mask

Service
Value
Shipping
Quality
Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi,
I am gutted that you had a bad experience. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options

Thumbnail of user dixiet30
1 review
0 helpful votes
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November 25th, 2023
Verified purchase

I measured out a tablespoon daily & have ran out 6 days before my next order even ships.

* SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Thumbnail of user dorib24
1 review
0 helpful votes
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July 4th, 2023

I thought I cancelled after the trial. Product wasn't that bad. I gave it a good review. Then 3 months later my card was charged for 2 refills at the same time and sent. I guess due to the positive review. So I vancelled again on May 7,2023. On June 29,2023, I was charged for a refill of only one of the products. When I tried to contact them, the *******707 is a fake number. Put there for reassurance apparently that you will get to speak to someone if there is a proble...which by then is too late. I sent an email. They acknowledged that I cancelled my subscription, did not say anything at all about why they sent and charged me for a different order even than original, but hoped I would like it and keep it. Or I could choose to send it back. I shouldn't have to go through any of this. I cancelled already. Also, the number contact only comes up under spoiled rotten. Which is not even the name of the company. Shady. I tried to take credit card off of the info page. It would not do that. There is no delete for it. Only an edit info and do I want this card as the default card in case another one doesn't work. So now I have to go to the bank and get a whole different number so they absolutely can not charge me again for a refill. VERY DISSATISFIED I FEEL THAT SOMEHOW THIS SHOUKD BE ILLEGAL AND CHARGES BROUGHT FORTH OF FRAUD. THEY MISREPRESENT THEMSELVES AT EVERY TURN. HIGHLY WARN AGAINST THIS PRODUCT AND COMPANY.

Tip for consumers:
That there is not a real 800 custome svc person to help, that I could delete my credit card, and that I never tried it to begin with. Not worth money, time, and aggravation. Fraudulent. They go under 2 names spoiled rotten is where you find fake number. spoiled child is the company name products are sold under.

Products used:
Collagen and hair serum for thinning hair. Gold tube

Service
Value
Shipping
Returns
Quality
Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi,
I am gutted that you had a bad experience. Please contact hello@spoiledchild.com with your order details. Put "Site Jabber" in subject line. They will be able to look into your options.

Thumbnail of user georgettep29
1 review
0 helpful votes
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August 27th, 2023
Verified purchase

More energy, skin feels good, hair feels thicker and growth is fast. I feel great all around

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

LOVE to hear it!

Thumbnail of user jeanellep4
1 review
1 helpful vote
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September 26th, 2023
Verified purchase

All information read was really informative and to the point can't wait to see my results

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

You’ll be obsessed with the results

Thumbnail of user mistic32
1 review
0 helpful votes
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July 19th, 2023
Verified purchase

Good tasting and easy to take. Loved the mango flavor. Hair and nail growth much improved

Reason I chose this business:

Hair dresser suggested it

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi Misti!
That's what we love to hear!

Thumbnail of user waheedam
1 review
0 helpful votes
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November 1st, 2023
Verified purchase

I been using for 1 week and I do notice a difference. Thank you

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Great to hear!

Thumbnail of user heatherw1524
1 review
0 helpful votes
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November 12th, 2023
Verified purchase

Kinda says it all above. Haven't received it yet. What's with delivery companies today?

* SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Thumbnail of user yelenar23
1 review
0 helpful votes
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October 2nd, 2023
Verified purchase

A lot of helpful information, easy to order. Looking forward to try new products!

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

LOVE to hear it!

Thumbnail of user nicolep1638
1 review
0 helpful votes
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October 10th, 2023
Verified purchase

Taste so good & it makes a huge difference! I'm a forever customer

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

We’re honored to be a part of your routine

Thumbnail of user berkleyd1
1 review
0 helpful votes
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August 20th, 2023
Verified purchase

Items come automatically and I do NOT want that. And no more shipments please.

* SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi Berkley! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Thumbnail of user marisolp48
1 review
0 helpful votes
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October 25th, 2023
Verified purchase

I will let you know once I try it.
Hoping for great results.

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

You’re going to love it! ✨

Thumbnail of user tarynj15
1 review
0 helpful votes
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October 1st, 2023
Verified purchase

Easy to use website, offering of all products and deals is awesome. Can't wait to try my products

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

You’ll be obsessed!

Thumbnail of user monicaa470
1 review
0 helpful votes
  • Send Message
October 9th, 2023
Verified purchase

Being unsure what to purchase and being able to get help based on a selection was helpful

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Great to hear!

Thumbnail of user geraldinei21
1 review
0 helpful votes
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October 5th, 2023
Verified purchase

My experience with you was awesome very nice and caring thank you

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Thanks so much for the love! This made our day.

Thumbnail of user jeanninec76
1 review
0 helpful votes
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October 3rd, 2023
Verified purchase

Was super easy and the quiz tells you exactly what you need

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

LOVE to hear it!

Thumbnail of user ashleighb136
1 review
0 helpful votes
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September 28th, 2023
Verified purchase

Feel great, can see a difference in my skin especially my face.

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

LOVE to hear it!

Thumbnail of user ninab434
1 review
0 helpful votes
  • Send Message
October 5th, 2023
Verified purchase

It was very simple. The questions allowed the right product to be matched to my needs

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Great to hear

Thumbnail of user mcpeppers11
1 review
48 helpful votes
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June 27th, 2023
Verified purchase

I recently tried Spoiled Child's hair serum and hair mask in an attempt to reduce or control my hair shedding. While I typically don't write reviews, I feel compelled to share my experience so that others can make an informed decision. First and foremost, I take various supplements like multivitamins, B-complex, biotin-collagen, and vitamin D3 to maintain overall health. Despite experiencing hair shedding, my hair and scalp are healthy. I understand that shedding is a natural part of the hair cycle, not to mention, I am gettingolder too. Upon discovering Spoiled Child's hair products online, I decided to give them a try in the hopes of minimizing my hair shedding.

After purchasing the products and carefully reading the instructions, I began using them. However, during the initial three days of usage, I noticed an increase in hair shedding compared to my usual amount. Despite knowing that immediate results are unlikely, I was determined to continue using the products for three months. However, with each passing day, my hair shedding only worsened. I speculated that perhaps new hair growth was pushing out the old strands, resulting in increased shedding. Although I started to worry, I persisted with the products.

Unfortunately, during the second week of usage, while rinsing my hair in the shower, I was alarmed to find a significant amount of hair stuck in my hand. It was no longer just shedding; I was actually losing hair. I panicked as this was an unprecedented experience for me. I considered reaching out to Spoiled Child for guidance but couldn't locate their contact information. I decided to contact them via email, and their response suggested that I continue using their products for a longer period to see results, with the trial period already over and charges applicable. Despite this, I couldn't ignore the quarter-sized bald spot that had appeared in my hair. I discontinued using the products and it has been two weeks since then, but my hair continues to fall out in large quantities.

While Spoiled Child's products may have worked for others, unfortunately, they did not work for me. Nevertheless, I believe it is important to share my unfortunate experience as a responsible act. I apologize for the lengthy description but felt it necessary to convey my story thoroughly.

Tip for consumers:
They didn't want to refund my money in the beginning. I had to fight for it.

Products used:
Spoiledchild's Recovery Mask and Scalp Serum.

Service
Value
Shipping
Returns
Quality
Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Hi,
I am gutted that you had a bad experience. Please contact hello@spoiledchild.com with your order details. Put "Site Jabber" in subject line. They will be able to look into your options

Thumbnail of user lisam5749
1 review
0 helpful votes
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September 24th, 2023
Verified purchase

Forms were quick and easy. The chat came on to assist and encourage me to finish.

Thumbnail of user spoiledc1
Melissa M. – SpoiledChild Rep

Great to hear

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Thumbnail of user spoiledc1
Melissa M.
Typically responds within 3 days

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