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The company has garnered a mixed reputation, with several customers praising the quality of products and the personalized assistance available during the ordering process. Many express satisfaction with the effectiveness of the products, particularly regarding collagen and hair growth supplements. However, concerns frequently arise regarding the complexity of the ordering process, including aggressive upselling tactics, unexpected charges, and difficulties in canceling subscriptions. Additionally, customers have reported frustrations with the lack of immediate support and communication during issues. Overall, while product quality is highlighted, the customer service approach requires improvement to enhance trust and satisfaction.
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I started this product (in the mango flavor) the beginning of April with a 14 day trial. The flavor was absolutely delicious. The product works exactly as mentioned… you start to feel more energetic, your skin looks radiant and smooth, and you sleep better too. I recommend every one try at least one bottle, you will immediately feel the results.
It was a good experience, lots of information was provided and it was beneficial in choosing to give it a try. All that was provided was upbeat, positive and not pushy. Looking forward to beginning and making some healthy choices... all good!
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience and appreciate your support. Your satisfaction is our top priority, and we look forward to serving you again soon!
I placed my order and didn't get prompted to enter address details then when I checked to see where it's going it's my old address that they captured from I'm not sure where and no one has responded to my emails so I can get this shipped to the correct location before it ships out.
I don't understand... I read that I could try it for free and pay 5.95 shipping... so I did that option. Then you come in with (if you sign up for the subscription you get free shipping, 20% off and a another full product for free so I decided to try it. Now it says I left my free gift behind and I already was charged full price plus shipping... I don't understand? As of now I already want to cancel, that's shady stuff.
Don't like how you makes us believe we are getting a $100 gift card but you fall to say we can onmy use it TOWARDS YOUR PRODUCTS and you conventionally take up to 6 month to finally send it and that's only after I sent your organization at least 8 emails asking where is my gift card… to makes matters worse I got on your sight dreading to place an order with the GIFT CARD after placing the order all these prompts come up to try and sell me more items as I kept pressing skip ( indicating that i WASNT) interested then boon once again your site conveniently added another freakin! Orders for additional $44 dollar … so I want my moms back my MONEY refund it back into. Y bank account ASAP! SAY NOOO MORE..
Compré un producto y me cobraron más y uno que yo no ordené y no lo puedo cancelar me parece muy mal
El producto no llegó y me han cobrado el dinero de la tarjeta, estoy pidiendo una devolución, ya estoy fuera de Usa y el producto nunca llegó y me han cobrado
The ordering process was quick and efficient. I was so excited I forgot to look for the ETA? Thank you excited for this product!
Thanks for the great feedback! Your tracking info will be sent soon with the ETA. We’re excited for you to try the product!
I gave Spoiled Child a five star because the process to purchase was simple. I found many reviews to help me decide on making my first purchase and trying it for free. I am excited! Stay tuned 😉
Thank you for the 5 stars! We're so glad the process was smooth and that the reviews helped you feel confident in trying us out. We’re excited for you, can’t wait to hear what you think! 😉
I have being taken it for 2 months and has really change my life I have lost weight and my skin has been looking very Illuminated I really Recommend it.
Wow, thank you so much for sharing this! We’re absolutely thrilled to hear about your progress. That’s incredible! So glad it’s made a difference in your journey. Keep it up, and thanks again for the recommendation! 💪✨
I am specifically interested I the main product and I find all the additional products pushed too aggressive. I also was pulled in by the subscription offer and signed onto it but my first bottle being sent will get charged at the $98.00 full price. It feels like it's not truth in advertising and kind of underhanded.
Per the request to review my online ordering experience, I can only hope that the product is more helpful than the ordering process, which is unfortunately confusing and tricky with an over abundance of questions and an unexpected amount of marketing efforts. This is my 2nd bottle of E27 Liquid Collagen/mango with the leap of faith to opt for an automatic monthly shipment, so we'll see how this option turns out moving forward. I'm very much looking for positive results, whilst taking 2 tbsp/day for hair and skin benefits related to this product.
Sure was very easy to use with great recommendations. Product is on its way and I love that I can try before you buy.
Thanks so much for your kind words! We're thrilled to hear the process was easy and that you enjoyed the recommendations. We hope you love the product, and we’re glad you appreciate the try-before-you-buy option! 💛
I thought I was only ordering one bottle of pineapple, I hate Mango and I also thought this auto shipment was every 30 days! We need to clarify this order ASAP or I will cancel the entire order! I thought this was every 30 days. I'm not paying $78.00 every 2 weeks. Just cancel this order and let me start all over on this order! This has been very misleading! And I'm upset! I need to hear from you immediately or I'm calling American Express and cancel the charge!
This company seems like a scam to me. I signed up for a "try before you buy, just pay shipping" type deal, but they "pre-authorized" my card for the entire cost of the item ($100+). When contacted they said it would be refunded after processing within 4 days. Well, the item already arrived at my home (to be immediately returned), so clearly the order is done processing. They have given me the runaround and it has been 5 days with the order actually delivered and now they won't even answer my emails! So I'm out this money, and their crummy product will get out of my home first thing in the morning. Don't trust any company without a customer service phone number.
I was ordering Mango taste drink. As I am going through it shows pineapple taste. So I back out. Then finding out that was a another suggestion to buy. It would be good to see all your order before submitting order. I have more then I was anticipating to order because of all the questions. I thought the apple cider vinager was a free sample. But now see I paid for it. The serum also getting 20% off somehow I got that. I hope I like it. Lol
The website of the products and pricing was very detailed and 3asy to understand and I am happy that if for whatever reason, I do not feel or see any results, that I can return and cancel. I have read the reviews and now personally know two people that are using this product have felt the positive changes.
Hi Veronica! Thanks so much for your kind words! We're glad the site was easy to use and that you feel confident trying the product. We're here if you need anything. Excited for you to see the results!
I have been wanting to try this product for some time, as I have struggled with gut health. I finally subscribed and I cannot wait for my first bottle to arrive!
Thank you for sharing your excitement! We’re thrilled that you’ve decided to give our product a try, and we hope it helps with your gut health journey. We can’t wait for you to receive your first bottle - please let us know how it works for you!
I ordered this to try, but was disappointed in the aggressive selling by the company. But if it taste good and fulfills the promise.,,
So far so good I love your customer incentive offers. I look forward to seeing how the product works for me.
We’re so glad you’re enjoying the incentive offers! Thanks for giving us a try - we’re excited for you to see how the product works for you. Let us know if you have any questions along the way!
Answer: It doesn't! They charge you the full price before trial starts.
Thank you for your amazing review! We're delighted you loved the mango flavor and experienced the benefits. Your recommendation means a lot to us!