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The company has garnered a mixed reputation, with several customers praising the quality of products and the personalized assistance available during the ordering process. Many express satisfaction with the effectiveness of the products, particularly regarding collagen and hair growth supplements. However, concerns frequently arise regarding the complexity of the ordering process, including aggressive upselling tactics, unexpected charges, and difficulties in canceling subscriptions. Additionally, customers have reported frustrations with the lack of immediate support and communication during issues. Overall, while product quality is highlighted, the customer service approach requires improvement to enhance trust and satisfaction.
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I ordered this to try, but was disappointed in the aggressive selling by the company. But if it taste good and fulfills the promise.,,
So far so good I love your customer incentive offers. I look forward to seeing how the product works for me.
I subscribed thinking it would be $39 but my invoice says $49. Maybe I misunderstood. Would like clarification, thanks!
This is why I should not order anything online, you ask some questions at the end and do add ons. I answered a few questions on my skin, but did not place the additional order, I only wanted to try the collagen and now have an additional charge for skin care. Please cancel
I'm excited to try my E27 collagen! Setting up my subscription was super fast and easy! I have huge hopes for this product!
We’re so excited for you to start your E27 journey! So glad to hear the subscription setup was quick and easy. We’ve got high hopes with you - can’t wait for you to see the results!
May I please change my order?
I would prefer the mango flavor over pineapple.
Thank you.
Hi! Thanks for reaching out! Please contact our customer support team at hello@spoiledchild. Com as soon as possible, and they’ll be happy to assist you.
Thank you for your kind words! We’re so glad the ordering process was easy and that our team was helpful. We can’t wait for you to try the product - let us know how it goes!
Was charged for purchase i didn't choose. Dont want any thing from those type of business. It is fraud. Do not send to me. I don't won't nor ordered it.
I purchased what I thought was a free trial, but the $105.85 charge when the free trial was supposed to have ended was charged immediately! My mailing information for the purchase was wrong, there was no way to contact anyone to change it.
I placed order on 3/15 and still waiting to receive my order. So not too good so far
You make it bet confusing and you charged my credit card more than you should have. I only want 1 bottle right now. Have someone call me to fix this
I had your product referred to me by one of your customers. I just ordered so at this time I have no first hand knowledge of results. I have tried other cologne products so I see how it compares.
This brand is so well packaged and I love everything!
Thank you so much for your kind words! We're thrilled to hear that you love our packaging and products. Your support means the world to us! 💖 If you ever have any questions or need anything, feel free to reach out. Enjoy!
If I am correct my first bottle arrived Mar 9/2025,I have been out of spoiled child collengen for 1 week, so I am guessing I am driving to much.
By the time I get my next shippemnt I will have been out for 2 weeks, unless I have missed a shipment
Thank you for reaching out! It sounds like there may be a delay or a missed shipment. We’d love to look into this for you and ensure you receive your order as soon as possible. Please contact our customer support team at hello@spoiledchild.com, and we’ll be happy to assist you. We appreciate your patience and support!
I am on my second bottle of mango so I am not ready for any more till I am finished that bottle. I do not need any more of the hair products yet.
I don't know how but an add on order processed and I did not want it too. I also can not find a way to cancel this. Also I realized the flavor was incorrect and i cannot cancel or update.
I am very disappointed that the bottle print is light orange, very difficult to see, also I would like to know what the bottle size is before purchase size/ mL. Nowhere on the website is it posted. I like the product, but that seems shady to me. I didn't even know it had to be refrigerated until reading my email. I want to know what my complete purchase is, when receiving confirmation it shipped, no where does it state the mL/size. Can you please get back to me in reference to this. Much appreciated.
Hello, I just received my Spoiled Child E27 Collagen and J29 gummies, and I am really excited! The flavors of both products are really good, not too sweet and easily dilutable in water for the collagen. I hope to give a great update in about 30-45 days!
We’re so glad to hear you’re excited about your E27 Collagen and J29 gummies! It’s great to know that you’re enjoying the flavors and finding them easy to use. We can’t wait to hear your update in the next 30-45 days!
I wanted to try one product and somehow when I thought I was confirming, wound up with two add ons and subscription for two bottles rather than one.
I just placed my free trial order and the confirmation receipt was very garbled so it was hard to read. It looked like I was charged the full amount but finally pieced it together. I hope I read it correctly but if this communication is barely legible I may not continue purchasing here.
Answer: It doesn't! They charge you the full price before trial starts.
We’re so glad you’re enjoying the incentive offers! Thanks for giving us a try - we’re excited for you to see how the product works for you. Let us know if you have any questions along the way!