Overview
The company has garnered a mixed reputation, with several customers praising the quality of products and the personalized assistance available during the ordering process. Many express satisfaction with the effectiveness of the products, particularly regarding collagen and hair growth supplements. However, concerns frequently arise regarding the complexity of the ordering process, including aggressive upselling tactics, unexpected charges, and difficulties in canceling subscriptions. Additionally, customers have reported frustrations with the lack of immediate support and communication during issues. Overall, while product quality is highlighted, the customer service approach requires improvement to enhance trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
I've been eyeing this collagen having taken the same one for the past 4 years! The reviews are BEYOND amazing and looking forward to seeing my results after my first 30 days! The authentic results has me sold!
It went quite Smooth I was able to pay in full instead of try before you buy. Looking forward to receiving confirmation email and receiving product to see if I want to join the Family
Thank you for your kind words! We're thrilled to hear the process went smoothly for you. Your order is on its way, and we can't wait for you to receive it! We hope you love it and look forward to welcoming you to the family. If you have any questions in the meantime, feel free to reach out.
I saw your advertisement on IG for a free trial with guarantee- then when I ordered product I was brought into other add ons and subscription before trying to get a discount.
The trial was supposed to be free. The s/h was only supposed to be charged. Then I was charged more than the discounted price for my first trial request.
Please advise
Its awesome to be able to get my product soon and start getting better. This site is amazing and I'm glad that I was a to order what I liked i had a few hiccups but was helped out and that's greatly appreciated
Thank you for your kind words! We're so glad to hear you’re excited about receiving your product and starting your journey to get better. Your satisfaction means a lot to us, and we're here if you need anything else!
So far so good I love your customer incentive offers. I look forward to seeing how the product works for me.
We’re so glad you’re enjoying the incentive offers! Thanks for giving us a try - we’re excited for you to see how the product works for you. Let us know if you have any questions along the way!
Your ad is confusing. I signed up for renting I did not mean to order. The auto renew and the collagen serum. I know I can stop auto renew. But can I stop the order of the serum?
Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out
I tried the mango collagen and it's not for me (though I am still taking it and it is tasting better each time), but they kindly gave me an option to try something else. Just ordered the powder version to add to my coffee in the mornings. We'll see! Really appreciate that option.
Hi Eloisa! Thank you for sharing your experience! We’re sorry the mango collagen wasn’t quite to your taste, but we’re glad to hear it’s growing on you and that you took advantage of the option to try something else. We hope the powder version works perfectly in your morning coffee! If there’s anything else we can do to make your experience even better, please don’t hesitate to reach out.
I was trying to sign up for the one time, but then changed my mind to the subscription. I hit continue and it is charging me for both.
Product was recommende want to try it almost did not buy due to extreme upselling,did not like the website. Accidently ordered one upsell cuz it was similar to what I was trying to buy. May cancel monthly product we'll see not a good start
You tricked me into buying something I didn't want…. I only wanted the collagen
But your website wouldn't let me checkout unless I clicked this 20% off link which I thought was a discount for being a new customer. I want my money back for the xtra $#*! you charged me for
Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out
Don't like how you makes us believe we are getting a $100 gift card but you fall to say we can onmy use it TOWARDS YOUR PRODUCTS and you conventionally take up to 6 month to finally send it and that's only after I sent your organization at least 8 emails asking where is my gift card… to makes matters worse I got on your sight dreading to place an order with the GIFT CARD after placing the order all these prompts come up to try and sell me more items as I kept pressing skip ( indicating that i WASNT) interested then boon once again your site conveniently added another freakin! Orders for additional $44 dollar … so I want my moms back my MONEY refund it back into. Y bank account ASAP! SAY NOOO MORE..
Easy questions to find the right products for your needs. And super easy platform to order from. I haven't received my items yet since I placed my order just last night but I'm super excited to try these products.
Thank you for your kind words! We're thrilled to hear that you found the process easy and that you're excited to try your new products. We hope you love them - let us know what you think once they arrive!
They say free trial they charge me $161.12 for the product that I didn't even order.
For a bottle of collagen
A gummy's and they send me a jar of hair mask they charged me for that first $60 I quickly send them my email that they charge me $60. I don't even want that mask. Can you not send it cancel that order they refund me $55 and then they charge me again for those three products. I have been trying the collagen liquid for 21 days. I haven't seen any results, but I was
Supposed to receive my order a week ago. Still nothing. Save your money! Would give zero stars if I was allowed. Shouldn't advertise if you can't fulfill orders.
Only my hair mask was missing the sealing and a certain amount of mask treatment. I got the container used.
I love the liquid collagen and the mango taste is delicious. T did not take long to get the first product. I have subscribed and I love it!
Thank you so much for your kind words! We're thrilled to hear you love the liquid collagen and the delicious mango taste. We're also happy to know your order arrived quickly. We appreciate your subscription and are excited to continue supporting you on your journey!
I have tried lots of formulas claiming to be treatments for thinning hair. I ordered A22 Biotin Boost and within 4 days felt I was already feeling and seeing a difference. So much so I ordered more to give to my 20 yr old son who is thinning way too prematurely! So far so good. Does not make hair greasy and does not burn or sting.
Hi! Thank you for sharing your experience with A22 Biotin Boost! We’re so glad to hear that you noticed results so quickly and that the product is working well for you. It’s amazing that you’re sharing it with your son—what a thoughtful gesture! We’re here if you have any questions or need further assistance, and we hope you continue to see great results. Thank you for trusting us on your hair journey!
The website is very easy to navigate. As yet I have not received or tried the product but watch this space for more
Thank you for your feedback! We’re so glad to hear you found the website easy to navigate. We’re excited for you to receive your product and can't wait to hear what you think once you’ve had a chance to try it.
I subscribed thinking it would be $39 but my invoice says $49. Maybe I misunderstood. Would like clarification, thanks!
The order process was very easy and the site easy to navigate. However, I did int like the transaction/payment process. After selecting no to auto ship, you will be asked several times before completing the purchase. The specific part of doing a one time purchase, but before and after you pay, there are options you have to select to finish. Example, another product pops up with auto ship or skip, after completing payment. So if you don't select the right prompt, you will have signed up for that item to be on auto ship. I had to do this 4 times after completing the purchase. Overall it would have been 5 stars, if I didn't have to navigate through these numerous steps, at the end of the transaction.
Thank you for your feedback! We’re glad you found the site easy to navigate but apologize for the confusion during the checkout process. We’ll work on improving the payment and auto-ship prompts to make it more seamless. If you need any assistance, feel free to reach out. We appreciate your input!
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Audrey! Thank you for sharing your excitement! We’re so glad you’ve chosen to try our collagen and appreciate your trust in the amazing reviews. We can’t wait to hear about your results after the first 30 days—welcome to the family!