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  • Sports Direct

Sports Direct

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Overview

Sports Direct has a rating of 1.5 stars from 37 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Sports Direct most frequently mention customer service, and next day problems. Sports Direct ranks 330th among Sporting Goods sites.

  • Service
    20
  • Value
    17
  • Shipping
    18
  • Returns
    15
  • Quality
    15
Positive reviews (last 12 months): 14.3%
Positive
1
Neutral
0
Negative
6
11
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How would you rate Sports Direct?
Top Positive Review

“Fantastic quality”

Emma watson drama school. The lamproom theatre. P.
6/12/24

I love the quality of sports directs clothes. And at cheap prices. The staff are rude. Designer clothes cheap price. I recommend shopping at sports direct

Top Critical Review

“Dumped my parcel in a broken black box on the main road!”

Rad H.
6/27/24

Sports Direct dumped my order inside of a black broken box! (Proof of photograph from tracking shows this clearly) And now refuse to send out a replacement. They have stated that a broken black box is a 'safe' place for my parcel to be delivered to despite telling them that I did NOT pay for delivery for my parcel to be dumped anywhere, especially a broken black box outside on the main road! They have acknowledged that I do not have my parcel as they can see the tracking and the GPS location shows the black box is not near my property but on the main road but still are refusing to do anything! They instead made me go to an internet cafe on my day off to print off a ridiculous form for no reason!

Reviews (37)

Rating

Timeframe

Other

Thumbnail of user amandar131
GB
2 reviews
3 helpful votes
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September 13th, 2017

It took me about a month to find convenient and nice sport clothes. A brand clothes is not always the best solution for me. But this website had what I wanted. Sexy and comfortable leggings with bright prints, and bra to do yoga with ease. Now I think more of practice at my yoga class than about the clothes I wear, because I simply do not feel it on my body. Super.

P.s. Prices are so good to buy at least two pairs of bra or even more to change them every time.

Tip for consumers:
Carefully specify the sizes.

Service
Value
Shipping
Returns
Quality
Thumbnail of user yves121
Finland
7 reviews
7 helpful votes
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August 30th, 2016

I had wanted a set of matching luggage for a while, so took the opportunity to order a sale priced set from Sports Direct - the 5 piece blue canvas Dunlop set. Since there was a standard delivery charge, I also ordered 2 pairs of trainers, some jeans and luggage straps - all were sale priced. Quality of everything was very good, and only downer was that the jeans were sized very small, but I took them to my local Sports Direct store with my order form, and they were happy to exchange the jeans for a mens t-shirt I wanted for a gift. This is a huge company, and staff are all nice and helpful, and prices were excellent.

Thumbnail of user marijam
Lithuania
6 reviews
12 helpful votes
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July 1st, 2015

First time my mother's friends, my mom and me bougth trainees in real London Spirtsdirect.com shop, then i bought adidas trainees from internet shop sportsdirect.co.uk, the delivery price is reasonable and delivery term was not bad. I bought one size bigger, but they still not less comfortable. :)

Thumbnail of user aliestarr
GB
3 reviews
5 helpful votes
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July 6th, 2017

Bought some sandals in an amazing sale, almost a third off. I liked them so much I went online to buy another 2 pairs. Delivery was a little bit off compared to tracking but still awesome.

Thumbnail of user peterk141
GB
2 reviews
4 helpful votes
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July 14th, 2017

Order online, bad size sent or dirty.
You have to pay to send it back.
My last shopping Sports Direct.

Thumbnail of user deep172
GB
1 review
1 helpful vote
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February 16th, 2023

Ordered 2 pairs of trainers on the 10.1.23, received a dispatch notice the following day however they did not arrive until 13 days later ( I have tracked several times but just ended up going round in circles). When the parcel turned up they were not trainers at all but 4 random items not even from Sports Direct, contacted them straight away, was cut off from the web chat 3 times but eventually got the point across that I had not received the trainers and was asked to send all the items back for them to look into, which I did and backed this up with an email to customer services. After a week I had not heard anything from them so contacted again with the receipt for the returned parcel, the replied quickly saying the parcel was not deemed lost and they would have to replace or refund, the other pair of trainers were also out of stock so they would refund them. I choose to have the whole order refunded and waited and waited, a week later emailed back to ask where the refund was and received no reply, tried again a few days later and still not reply. The next day I get a dispatched notice for the out of stock trainers and they were delivered later that day. I emailed them back saying I had now received the out of stock trainers and needed to refund for the lost trainers... I have never received a reply. Emailed once more saying I would give them until the end of the week to make the refund or I would contact me credit card company to get the money back, that is exactly what I have had to do and I am now waiting another month for it to be investigated. Sports direct maybe cheaper but they do not want to know when some thing goes wrong. I went direct to the manufacturer to buy the same trainers at the same price and they arrived the next day. Save your self the hassle and shop around, I will never use Sports Direct.com again.

Tip for consumers:
Don't bother

Products used:
Trainers

Service
Value
Shipping
Returns
Quality
Thumbnail of user alexanderb122
GB
4 reviews
15 helpful votes
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July 24th, 2018

Have used sportsdirect for a long time and never had any problems, the combo-deals are great for saving a lot of money.

Thumbnail of user leftyh
District of Columbia
6 reviews
4 helpful votes
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March 11th, 2016

Don't bother
Broke 2 coffee mugs in 2
Different shippings,,,
Can't be done by such a huge shipper llike DHL
It had to happen at the point of where it Originated.

Thumbnail of user n1ck.harp3r
GB
1 review
1 helpful vote
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August 27th, 2023

They refuse all refunds and only offer credit notes or exchanges. Definitely won't be buying anything else from them.

Tip for consumers:
Poor quality products and rude staff.

Products used:
Top

Service
Value
Shipping
Returns
Quality
Thumbnail of user dinkiew
GB
2 reviews
2 helpful votes
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January 9th, 2018

Been in Sports Direct again bought 2 Umbrellas Boots for my husband and 2 lovely
Frozen coats for the grandchildren yes me again Dinkie Waller Barnham

Thumbnail of user bryann62
GB
3 reviews
24 helpful votes
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July 22nd, 2019

Purchased a few T shirts from Sports Direct online site last few years as couldn't buy them instore they were, delivered on time no problems.

Thumbnail of user ilovegarry100
GB
1 review
1 helpful vote
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June 18th, 2023
Verified purchase

Reebok hoodie faulty. Will not issue a refund. Customer service will not help with issues. Com. Canx

Tip for consumers:
Disappointed with how customer service dealt with my issue

Products used:
All other items, just not the hoodie. Spent a small fortune with Sports Direct. Not anymore, have cancelled account and will shop elsewhere

Service
Value
Shipping
Returns
Quality

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