SportsMemorabilia.com

I have purchased before from Sportsmemorabilia and never had any issues. This is my first experience with an issue and Cristin was great! She resolved it quickly and responded quickly! Thanks Cristin.

Although Sports Memorabilia had issues fulfilling my order which caused a long delay with these items being shipped, Lilly from customer service went above and beyond in making sure that this did not slip through the cracks. Lilly provided outstanding customer service in providing timely assistance.

I had some problems in the past getting a specific employee to assist me with repeated requests. Finally, Shelby completed my request in a very professional and speedy manner. Although I don't know her personally, she is definitely an asset to your company!

There was more than one issue with my purchase through Sports Memorabilia unfortunately, however having Nick on my side to help work everything out and fix the issues was not only a blessing, but also a pleasure. He did his best to make sure that my issues were rectified as quickly and painlessly as possible, and was also nothing short of a pleasure to work with. In my humble opinion, you did yourself a major favor having him as an employee.

L know good customer service but rarely get it, she is articulate, professional, follows up on details and does not hesitate to go many extra miles Merry Christie girl, and hope there is a promotion and great bonus in the new year

I'd ordered two autographed photos and there was an issue about
A discount. Shelby listened patiently, kept in touch electronically, and
Resolved the matter to my satisfaction. Great customer skills.
JR Hendrickson

Linda Blake thank you for your excellent customer service! Not only did you answer my questions in a timely manner via phone call, you backed it up with an email. I would use Sportsmemorabilia again and highly recommend them.

Awesome customer service by Shelby Coyle! She answered my questions quickly and helped me resolve a minor issue without difficulty! I have rarely received this type of service with any online agent! Thanks Shelby

Great buying experience from start to finish. Customer service was very professional and informative regarding shipment and delivery. Also followed up with satisfaction of purchased memorabilia.
Will definitely purchase again in the future.

Lauren and George are terrific! George helped me find just the right gift for my son and Lauren provided superior customer service taking care of shipping, etc. I will definitely buy from then again. They made a great team!

I had an extremely positive shopping experience which was made that extra bit more stress free by Sophie Brown who bent over backwards to ensure that a close friend got his Xmas present and was spared being given a lump of coal!

Thank you Sophie.

Rep Zach Berman is a joke who only contacts you if you are buying something. Don't receive an item you paid for in 4 months? No reply.
Ordered an item that didn't even exist, signed helmet. The signing scheduled 6 weeks after my
Purchase. I called in to inquire and assured I would get the product by end of April.
By end of May, nothing, tracking still in processing, no responses to my email.
Take my advice, pretend you want to buy something really expensive if you have a question about your order - they will answer super quick!
That's how I finally got my refund.
No regrets other than choosing this site in the first place.
Overpriced, awful customer service, selling things they don't even have.

Harassed me for personal information and accused me of stealing from them when FedEx admits they accidentally delivered to the wrong address. Horrible company. Refused to refund even though I know they're getting insurance payment for their product that was lost. Do not buy from them. A simple Google search shows a history of fraudulent products too.

After several attempts to locate 3 items on an order that were never received 1.5 weeks in, on my third email to sports memorabilia I received an email from Alexis Mariner. Thankfully! Within days she had rectified the situation and I received the items in time for Christmas. Just a thought, but you may want to have her train ALL your customer service staff. Having been a manager in CS for 20 years she impressed me not only with her communication, but with her quick handling of the situation, making it right and her follow up after the fact! It is only because of her, that I will use your company again.

Horrible company and customer service. I've tried placing an order twice and every time they automatically cancel my order and ban my account, it makes no sense. They keep telling me to check my information but EVERYTHING is correct from the name to the billing phone number, it's spelled exactly how it is with my bank and still they will not fix this issue, it's an absolute disappointment, I've taken my business elsewhere.
This has also happened to several of my friends who tried to purchase autographed jerseys. Save yourself time and the hassle and go elsewhere that's not a fanatics.com/sportsmemorabilia/nbastore company.

Had a bad experience with them. Order a helmet for christmas present end Nov and site said "in stock". Never arrived and they hardly respond to emails with no phone number. I ordered a different helmet and it came quickly but not the one my son wanted. They provided RA and label so I shipped it back. After MULTIPLE email exchanges I finally received the helmet ordered end Nov on Feb 10th. However, they apologized that the returned helmet was received but not processed. After a month of them holding both my funds and helmet, I insisted on a refund, after a week of no response I had to initiate a dispute with CC company, still outstanding. They blame christmas and superbowl orders for delays but this is not good customer support nor business practice!

For a company that sells a lot of hats, they sure don't know how to store and package them properly. When I go to a store to buy a hat, I expect there to not be a single crease in it, and the material to be of somewhat high enough quality where the hat does not collapse into a deformed turd when I take it off. Hats should be able to hold their true form. Even when I put it on, it looks like its been tossed into a lake and dried in the sun. Terrible quality. I waited two weeks for this. This is why I don't online shop for hats, and neither should anyone else. Hats should be sold in stores only.

I received my item and immediately followed the authentication instructions. My hologram came back invalid. I contacted Seller by phone and immediately responded to their email with pics as instructed. Radio silence since and no response to my issue. Authentication is critical with collectibles and trust is broken when in question.

I ordered memorabilia on December 6th (this is December 17th for reference) and get a different answer every time I call to check on the status. Finally just received confirmation that my item is 'sold out' - thus I will not be received it, however, they have already charged my account. Anytime I call, it feels like it's 3 guys in a garage answering the call versus a business that is properly stood up with a customer service team to help. I would absolutely NOT recommend purchasing from Sports Memorabilia, in particular when what they are selling is not inexpensive!

I didn't make any purchases on this website, but it was high on the list on google (which you can totally pay for) as I was trying to put see how much my signed Allen jersey might be worth.

The prices looked... absolutely stupid high. Then I saw this card being offered for like $120. A 2021 panini Optic Josh Allen card PSA 9! So I looked at Ebay and found people had bought the same card for less then 5 bucks.

Absolutely rediculous. Personally, I just seeing that I would NEVER purchase anything from this site. I feel bad for all the unsuspecting people that were just trying to get their loved ones or friends a nice gift that got bamboozled.

Purchased merchandise and was told they offer express delivery in 2 days, I'm receiving it in 7 days wtf! My receipt states I paid for 2 day express delivery. Needed it by the 4th day for a birthday surprise thanks for ruining it. Beware, you've been warned you should read the Facebook reviews good luck

This company is responsible for ruining a 9 year old's Christmas by not delivering a product as promised. Turns out that the company never had the item "in stock" but sold it to me anyway. This company is a complete disaster. Stay away.

Terrible experience through their Steiner subsidiary. Bought a card on 12/5. Money was taken, confirmation email was sent. 12/6 I get An email saying they sold me a card that was out of stock and to call a number and they will help me secure the card elsewhere.
That was a useless 20 second call that they basically blew me off and said there is nothing I can do. I bought many cards from eBay and other websites and never was sold a card that was out of stock. Terrible service and very disappointed and they could care less it happened.

Jim Walsh