• SportsMemorabilia.com

SportsMemorabilia.com

Write a Review

Overview

SportsMemorabilia.com has a rating of 3.6 stars from 652 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SportsMemorabilia.com most frequently mention customer service, timely manner, and birthday gift. SportsMemorabilia.com ranks 1st among Sports Memorabilia sites.

  • Service
    53
  • Value
    47
  • Quality
    41

This company responds to reviews on average within 12 days

Positive reviews (last 12 months): 66.7%
Positive
2
Neutral
0
Negative
1
23
See all photos
How would you rate SportsMemorabilia.com?
Top Positive Review

“Cristin was great!”

Michael N.
2/8/24

I have purchased before from Sportsmemorabilia and never had any issues. This is my first experience with an issue and Cristin was great! She resolved it quickly and responded quickly! Thanks Cristin.

Top Critical Review

“Buyer Beware”

Jeff K.
6/2/24

I placed an order for one item. They sent me three. I called them immediately. They strung me along for two weeks then told me they wouldn't do a return. I wouldn't recommend this company to anyone

Reviews (652)

Rating

Timeframe

Other

Reviews that mention popular keywords

shelby coyle (43) connie hubbard (25) customer service (352)
Thumbnail of user kelseyc36
GB
1 review
0 helpful votes
  • Send Message
June 19th, 2018

The Live Chat option was so helpful in me getting an address changed. Alexis Mariner was really helpful, polite and reassuring that my query had been resolved. Thanks Alexis!

Thumbnail of user shelleyc42
Georgia
1 review
0 helpful votes
  • Send Message
December 14th, 2017

This company has amazing customer service. They accidentally shipped me the wrong item. After contacting them about their mistake, I was connected with Thias Evans who went ABOVE AND BEYOND to make sure that this error was corrected in a very fast and timely manner. She continued to remain in contact with me until she had verification that the correct item was shipped out. Even though she knew that their systems would send me out and email notifying me that the item shipped. She still reached out to me personally to let me know the item had shipped and provided me with the tracking number for my item. Even with all the chaos of the holiday season she made me feel like I was the ONE AND ONLY person she had to deal with, when I know she probably had many other things she needed to be taking care of. I am truly blown away by the customer service I received.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mikew511
California
1 review
0 helpful votes
  • Send Message
August 8th, 2018

Alexis Mariner was very helpful. She answered all of my inquiries and was very courteous. I wouldn't hesitate to buy something from this company again in the future.

Thumbnail of user johnd927
Canada
1 review
0 helpful votes
  • Send Message
December 28th, 2017

I had an issue with my order. They had no problem fixing my order and offering a refund. Would recommend this website and service to any one world wide. Thank you so much

Thumbnail of user audreys39
North Carolina
1 review
0 helpful votes
  • Send Message
December 16th, 2017

I was getting a little stressed because I had never dealt with SM and the tracking information I printed when I placed the order told me nothing. When I called Andrea she answered promptly, was very friendly, and gave me the information I needed on the spot and forwarded the FedEx tracking # to me by email. Because of her help I can definitely recommend SM to others.

Thumbnail of user peterg339
Peter G.
Massachusetts
1 review
0 helpful votes
  • Send Message
December 11th, 2018

Gabriel provided me with great service and quick follow up when I had questions. I have and will continue to get my sports memorabilia from here because of the service I received. Thanks!

Thumbnail of user susanm863
Susan M.
Pennsylvania
1 review
0 helpful votes
  • Send Message
December 11th, 2018

Shakira provided excellent customer service during our recent chat! I wouldn't hesitate to reach out to her directly if I ever require assistance in the future.

Susan

Thumbnail of user paulb1056
Idaho
1 review
0 helpful votes
  • Send Message
December 6th, 2018

I was concerned if my purchase would be here in time for Christmas and Lexi went above and beyond to make sure it was and followed up with me several times! Very impressed!

Thumbnail of user kend155
Ken D.
Florida
1 review
0 helpful votes
  • Send Message
November 15th, 2018

Cristin is awesome. helping me track my order, reassuring me it will be delivered today and she is available for any follow up required. Quick, responsive, professional.

Thumbnail of user robertf454
Canada
1 review
0 helpful votes
  • Send Message
June 23rd, 2018

I recently had a call from Sportsmemrabilia regarding my order and to make sure everything was okay. It was great to have this follow up, not many companies do this anymore! Much appreciated!

Thumbnail of user meganp34
New Jersey
1 review
0 helpful votes
  • Send Message
December 22nd, 2017

Ingrid Padron provided me with unparalleled customer service during the very busy holiday season and took the time and care to ensure that my loved one receives their Christmas gift on time!

Thumbnail of user thomasd108
Pennsylvania
1 review
0 helpful votes
  • Send Message
June 15th, 2017

Donna O'D provided me with excellent service in resolving my order. I appreciated her friendly disposition and professionalism to help and assist me in this matter. Tom D.

Thumbnail of user johnb1009
Australia
1 review
0 helpful votes
  • Send Message
December 1st, 2017

I required help with an order and used live chat, Connie Hubbard was excellent and I could not have asked for any better service, thank you Connie, so helpful.
John
Australia

Thumbnail of user sarahg385
Connecticut
1 review
0 helpful votes
  • Send Message
June 21st, 2019

Shelby provided amazing customer service for questions regarding my delivery, and even followed-up after I received my package! Couldn't be happier with my purchase! Thank you!

Thumbnail of user craigk177
New Jersey
1 review
2 helpful votes
  • Send Message
October 9th, 2020

Do not buy any autographs from Sportsmemorabilia.com. There autographs are fake and they dont respond to emails. Stick to JSA, Beckett or Upper deck. The truth.

Thumbnail of user dennisg179
Georgia
1 review
0 helpful votes
  • Send Message
November 24th, 2018

Excellent experience staff was great and helpful. Will return to buy from them again because of the staff. Kevin responded to my emails right away and took care of everything. Thank you.

Thumbnail of user johns2479
Arizona
1 review
0 helpful votes
  • Send Message
October 31st, 2017

Great product. Shipped on time. Had issue with case. Rep acted quickly and remedied the issue. Sonia Boppel was amazing in shepherding the process. Thanks!

Thumbnail of user norbertoa2
South Carolina
1 review
0 helpful votes
  • Send Message
January 15th, 2018

LINDA BLAKE was born to do Her Job I have no words to Express How Happy I Was When She resolve my problem! Would I Ever Shop with Sportsmemorabilia absolutely and If anything was to go wrong With my order I Pray that Linda Blake Picks up on customer service again! Amazing!

Thumbnail of user richardj290
New Jersey
1 review
0 helpful votes
  • Send Message
December 6th, 2018

She was great in keeping me informed about my order! Great hire for the company. I will purchase from this company again, and I hope that I get Lexi, if there is ever any problems!

Thumbnail of user marshallw33
North Carolina
1 review
2 helpful votes
  • Send Message
January 15th, 2020

Don't deal with this company! They are guilty of false and misleading advertising
And even when made aware of it they refuse to correct it and continue to knowingly
Sell this product that falsely advertises what they are selling The University of Miami
Photo with 21 autographs claims to have many inscriptions which it clearly does not have yet
When brought to * attention on multiple occasions he clearly chose not to correct it!
Buyer beware And the certification on the hologram shows the inscriptions are on the piece
When they are not When the piece was returned company refused to refund full price
Despite their misrepresentation

*Personal information redacted by admin

Thumbnail of user andreas877
Andrea S. – SportsMemorabilia.com Rep

I am so sorry for any frustration regarding this order. Please provide the order number and I am glad to pull up the order and assist you directly. Thank you!

Thumbnail of user johns3313
North Carolina
1 review
0 helpful votes
  • Send Message
October 18th, 2018

Ma Allen was very helpful and polite, and informed me when the order was on the way.
She was also easy to understand, and this is not always the case as I am somewhat hard of hearing. Thanks!

Thumbnail of user patrickh112
Arizona
1 review
0 helpful votes
  • Send Message
November 1st, 2017

Andrea Mendoza was very helpful in delivering my order within the time frame I needed. She was responsive, polite, followed through on what she said she would do. I recommend SportsMemorabilia.com

Thumbnail of user aprilk41
Canada
1 review
0 helpful votes
  • Send Message
June 4th, 2018

Shelby Coyle was amazing when helping me with my order! With her great customer service I will make sure to order again from this company!
Thank you Shelby you are awesome!

Thumbnail of user erikaw45
Canada
1 review
1 helpful vote
  • Send Message
January 23rd, 2019

I am so thrilled with my recent order from Sports Memorabilia! From the exceptional customer service I received from Cristin, to the FAST shipping (even to Canada) and the beautiful wall art I received. I HIGHLY recommend this company to anyone looking to order sports memorabilia. Thank you!

Thumbnail of user mattc104
Florida
1 review
0 helpful votes
  • Send Message
August 10th, 2017

Donna O'Donnell was amazing - she provided me with excellent customer service! She was very attentive and helped resolve my issue in a timely fashion.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Buy sports memorabilia, autographs & signed gifts from MLB, NFL, NBA, NHL. Find baseball, football, basketball, hockey autographed jerseys.

Company Representative

Thumbnail of user erinf11
Nigel P.
Marketing Specialist
Typically responds within 12 days

How do I know I can trust these reviews about SportsMemorabilia.com?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about SportsMemorabilia.com?