SportsMemorabilia.com

I would like to thank Andrea Mendoza for her personal attention to my order.
She went over and above with the service she extended and made sure she followed up with me to insure delivery. It is wonderful to see a company that manifests such
Great customer service.
Thank you,
Denise Hecht-Berger

As a new customer, this was my first interaction via e-mail with Sports Memorabilia. I was pleasantly surprised at the prompt response to my inquiry. I am most impressed by the quality of service I received from Fan Advocate Lexi. I have had many awful experiences with other companies that have made me skeptical to doing business online. Lexi restored my faith in customer service excellence. I will purchase from
SportsMemorabilia.com in the future and I will definitely tell others about the
Company's superb customer service. Kudos to Fan Advocate Lexi!

Sarah was truly great to provide reassuring info that the item I ordered will arrive via UPS tomorrow.

As said to her on the phone, it was not only her technical efficiency getting the info, it was the warm and friendly manner in which she handled the phone call from start to finish.

Sarah truly epitomizes the essence of excellent Customer Service and Fanatics is lucky to have her.

Thanks again,
Gary Davis

I was contacted by customer service because an item I ordered was out of stock.
Shakira offered me a great substitution AND 2 days later my item arrived. I liked
That I could communicate with her personally through e-mail. Thank You Shakira!

I ordered two items as gifts for a member of my association. I was very late with the order. I called 3 days later and they reported that they were shipped. Customer Service was a 20 out of 10.
She even re-sent my order acknowledgement and invoice to a separate email address.
If the product is as good as the service, then we didn't pay enough.

Genevieve Busby helped me resolve a "wrong item shipment mistake" long after the return policy ended. She listened to the circumstances and was able to facilitate a wonderful resolution for all involved in a timely way. Feeling grateful for the wonderful customer service and the quality products offered by Sportsmemorabilia.
-=Terry=-

I was very happy that my purchased was delivered very quickly and was exactly as expected and in perfect condition. Needed some post purchase service & received excellent help from Shelby Coyle. Thank you

Genevieve Busby provided me with excellent customer service! I will continue shopping at Fanatics!
Not only she was able to give me clear explanations, she was also speaking French, which is very handy for a French customer :)

I had a buying hiccup and decided that I didn't need one item. They took the time to track it down but unfortunately it shipped out. No worries they offered a free label to send it back. And credited my account right away. Thanks Shelby

Greatly appreciate the time Linda Blake put into helping, Hope every one of the other employees are just like her, delighted to find and hear from someone that cares about other people. May each of your other employees find the drive she has. Many blessings...

I placed an order for a signed photograph that was not supposed to arrive for several weeks, which was after I needed it in order to give it to my boyfriend as a gift. Shelby was unbelievably helpful, contacting the merchant and managing logistics along the way to make sure that my order got to me on time. She was incredibly responsive and truly went above and beyond for me. Totally rare these days! I can't recommend Sports Memorabilia highly enough. Great service, great company.

Ordering from UK. Took about a week for them to despatch. To be fair, the small print said it might, but this was slower than I expected. This nearly caused a problem because it was scheduled for delivery during my vacation. But Shelby was v helpful and sorted out a redirect to a friend's house. Good service sorting out this issue.

I can't say enough about how impressed I was with the customer service at SportsMemorabilia. Shelby, particularly, had some of the best customer service I've experienced with any company. She was prompt in her responses, friendly, and went out of her way to make sure I was satisfied with my order. I will definitely be using this company for future purchases.

Eukneique was very helpful, I had to make sure my package would arrive before a certain date. She helped me along the whole way and my signed picture arrived even faster than expected. Will be ordering soon again.

My original order contained the wrong item. I called Customer Service and was connected with Shelby. From our first conversation, Shelby was all over the issue. She contacted the warehouse, confirmed they had the item I wanted, provided me easy steps to return the wrong item, and had my correct order shipped quickly. In today's world, customer service is what really provides the competitive edge. Shelby was awesome and I was more than satisfied with her customer service. Thanks Shelby!

Sports Memorabilia is really good place to buy some signed stuff like my Duke Pro Football signed by Marquise Lee. I had a great experience with the customer services too, they are professional and really helpful! :)

I had a couple of troubleshooting items regarding my order of 3 signed baseballs from 3 different facilities and she not only assisted with finding the tracking information in under 10 minutes for all three, but also provided consistent updates (I had expedited shipping) through the delivery process. Best customer service I've received in years - I would recommend to anyone!

Alexis Mariner is a great customer service rep. I bought one of their products as a birthday gift for my son and while looking it over, I had a question. I called SM and Alexis came on the line. She listened to my question and told me she would look into it, then sent me an email requesting further information, which I sent. A couple of hours later, I received an email satisfactorily answering my question. Alexis was very understanding and efficient in helping me. I would definitely ask for her in the future. Thank you Alexis.

Ordered a gift for my dad as a birthday present, item arrived in good condition and as described- he could not be happier with it. I did end up contacting Lexi from customer service for an update on how long the process would take and she was great; quite helpful both with the information I requested and following up to make sure I was satisfied. I will definitely shop here again should I need anything else they carry.

Waited very long for an autographed photo that turned out to be a player's cancellation and rescheduling of the signing. Connie from customer service kept us up to date via email throughout the process so that we weren't left wondering what happened to our package. She was delightful to work with and really helped solve the original problem.

Terrific site, with authentication oversight of items. Only glitch, the photo of the item that I ordered was not precisely what they sent me; very similar, but naturally I was expecting what I had clicked on. Worth mentioning, However, Cristin, Customer Service Fan Advocate, was immensely caring and helpful upon my calling in to discuss my circumstance. She made things great for me. Professional and pleasant. Thank you. My Best, Scott Weiser

She helped me when my initial order was incorrect. I found a replacement item but was worried I couldn't get it in time for Christmas. She worked her magic with the manufacturer and I will now be able to give my nephew an amazing gift. Andrea is wonderful!

Taryn provided me with fast, efficient, and informative customer service! She was professional throughout the course of our correspondence over a concern with an incorrect product that was sent. Thanks!